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      08-30-2019, 10:04 PM   #1
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Bmw of Alexandria



Just wanted to give people a heads up on how these guys treat their customer's property; they took my vehicle to the grocery store for food and what not. I'm sure they routinely take customer cars for food runs and what not.

Its about 3 years ago, but they have recently pissed me off again with additional damage on another car.
This time around they refused to even give me a loaner while my car was being fixed

Time for me to no longer be silent about the terrible experiences I get from this place.
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      09-05-2019, 12:19 PM   #2
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This is my absolute fear with any dealership.
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      09-05-2019, 06:57 PM   #3
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I go to Fairfax. They seem most fair of the DC BMW dealers. With that said, I took my BMW to the Fairfax Service Center next door to them for routine service. Much less expensive and they don’t drive your car around like that.
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      09-05-2019, 07:13 PM   #4
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One of the other guys mentioned they’re not very mod friendly either. Like any biz, the culture starts at the top.
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      09-06-2019, 11:03 AM   #5
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Quote:
Originally Posted by c1pher View Post
I go to Fairfax. They seem most fair of the DC BMW dealers. With that said, I took my BMW to the Fairfax Service Center next door to them for routine service. Much less expensive and they donít drive your car around like that.
I've used Fairfax most. I no longer work near Fairfax, so one of these days I'll be going to Sterling.
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      09-07-2019, 10:54 PM   #6
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sterling is my go-to after too many bad experiences at fairfax, the service guys there are really chill, havent heard the same about their sales though
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      09-08-2019, 07:59 AM   #7
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Quote:
Originally Posted by wanofakind01 View Post
sterling is my go-to after too many bad experiences at fairfax, the service guys there are really chill, havent heard the same about their sales though
You must be lucky.
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      09-08-2019, 09:11 AM   #8
wanofakind01
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Quote:
Originally Posted by c1pher View Post
Quote:
Originally Posted by wanofakind01 View Post
sterling is my go-to after too many bad experiences at fairfax, the service guys there are really chill, havent heard the same about their sales though
You must be lucky.
Haha maybe, i do only work through one SA and he takes care of us
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      03-02-2020, 11:56 AM   #9
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That's very scary!! I hope this was reported to the Police. I just picked up 2020 from them. My car will never see that dealer again.
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      03-06-2020, 07:49 PM   #10
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The is for the heads up. This is one of my worst fears.
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      04-17-2020, 05:06 PM   #11
mike523M2
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was thinking about going there for a service. Thanks for the heads up.
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      05-27-2020, 07:08 AM   #12
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Quote:
Originally Posted by Day Laborer View Post


Just wanted to give people a heads up on how these guys treat their customer's property; they took my vehicle to the grocery store for food and what not. I'm sure they routinely take customer cars for food runs and what not.

Its about 3 years ago, but they have recently pissed me off again with additional damage on another car.
This time around they refused to even give me a loaner while my car was being fixed

Time for me to no longer be silent about the terrible experiences I get from this place.
what did they end up doing or saying after this was shown to them? Any action/recourse?
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      05-27-2020, 10:05 AM   #13
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I got them to replace my CF front lip; no other recourse offered
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