New Order (after engine failure)

heli_ben · 03-04-2019, 09:58 AM

My M2C (delivered in Nov 18) failed a crank journal (bearing) at 1700 miles, and BMW has taken the car back and ordered me a new one.

My new car is due build in Apr 19, and I'm just checking there are no "new" options on the MY2020 cars.

Are there any differences between MY2019 and MY2020 cars?

Thanks, Ben

1seriesis · 03-04-2019, 10:10 AM

Only thing I have been hearing is the darker tail lights. No other hardware/software changes. MSRP remain same as well.

Btw, was your original Manual or DCT?

Thanks

heli_ben · 03-04-2019, 10:16 AM

Quote:

Originally Posted by 1seriesis

Btw, was your original Manual or DCT?

DCT - and it was run in correctly, not above 5500rpm before running in service, and sympathetic use of the the right foot with no long constant RPM / throttle drives.

Quote:

Originally Posted by 1seriesis

Only thing I have been hearing is the darker tail lights. No other hardware/software changes. MSRP remain same as well.

Thanks.

Hooptie157 · 03-04-2019, 10:18 AM

Jesus. What were the symptoms?

CosmosMpower · 03-04-2019, 02:40 PM

Dang did they compensate you in any way besides replacing your car?

aerokubectl · 03-04-2019, 08:55 PM

I'm surprised they took the car back and didn't just swap the motor

warrenw · 03-04-2019, 10:52 PM

Quote:

Originally Posted by Hooptie157

Jesus. What were the symptoms?

I'm curious too.

3tekcorps · 03-05-2019, 01:47 PM

Man.. Stuff like this makes me not want to touch any of those tunes floating around out there. Imagine if you had run a tune and this happened.

heli_ben · 03-05-2019, 02:00 PM

Quote:

Originally Posted by Hooptie157

Jesus. What were the symptoms?

A knocking sound a "pulling away" RPM, I initially thought it was transmission noise.

heli_ben · 03-05-2019, 02:02 PM

Quote:

Originally Posted by CosmosMpower

Dang did they compensate you in any way besides replacing your car?

Yes, they have loaned me a brand new BMW 530 M Sport while my new car comes.

They ordered me a brand new M2, and got it moved up the build schedule.

They are doing me a deal on some M Performance parts.

They covered the money I have spent on PPF / ceramic paint protection.

Things go wrong, that's life, it's how you deal with them that counts... and Park Lane BMW have been very good about it. I would recommend them.

heli_ben · 03-05-2019, 02:04 PM

Quote:

Originally Posted by 3tekcorps

Man.. Stuff like this makes me not want to touch any of those tunes floating around out there. Imagine if you had run a tune and this happened.

I thought that.

Am I still tempted... yes, but will I do it, probably not now.

heli_ben · 03-05-2019, 02:05 PM

Quote:

Originally Posted by spetsnazos

I'm surprised they took the car back and didn't just swap the motor

I told them I wouldn't take back a 1700 mile car that had been pulled apart that much, and had suffered an engine failure so early in it's life.

They didn't put up much a fight. Very fair dealer Park Lane BMW UK.

Poochie · 03-05-2019, 03:48 PM

Quote:

Originally Posted by 3tekcorps

Man.. Stuff like this makes me not want to touch any of those tunes floating around out there. Imagine if you had run a tune and this happened.

That's a $20,000 loss for a few more horses..

Talk about rolling the dice..

windnsea00 · 03-05-2019, 08:05 PM

Wow, impressive, when my Shelby GT350 blew its engine at 7k miles I got nothing. Dealer wouldn't even give me a loaner, 6 weeks later they gave my car back filthy and with some new scratches. Needless to say won't be going there ever again.

F87source · 03-05-2019, 09:12 PM

Quote:

Originally Posted by heli_ben

Yes, they have loaned me a brand new BMW 530 M Sport while my new car comes.

They ordered me a brand new M2, and got it moved up the build schedule.

They are doing me a deal on some M Performance parts.

They covered the money I have spent on PPF / ceramic paint protection.

Things go wrong, that's life, it's how you deal with them that counts... and Park Lane BMW have been very good about it. I would recommend them.

That's good to hear, you're lucky you have a good dealership.

My dealer would probably find every single opportunity to blame the issue on me, before attempting a fix. If they even took it back they probably would try to make me pay extra on top for delivery and dealer fees...

Vintage · 03-07-2019, 04:09 PM

Quote:

Originally Posted by 3tekcorps

Man.. Stuff like this makes me not want to touch any of those tunes floating around out there. Imagine if you had run a tune and this happened.

My policy - stay OEM, but for dumping that hideous exhaust boiler.

RocketBoots · 03-07-2019, 04:44 PM

I would tick the 'CS' option. It's a very nice package. Very nice indeed.

doughboy · 03-09-2019, 11:10 AM

Ben, I remember your posts when you got the car.

Can't believe it's gone like that, at least BMW UK have done the right thing by you. And you get a newer car out of it!

They are good when things f##k up in my experience. They had my new M6GC in for warranty issues for 6 weeks, they paid the finance for 2 months, gave me a new X5 40d loaner & threw in £200 of accessory vouchers,..

doug_999 · 03-10-2019, 09:46 AM

+1 for the break it in hard crowd

JRF · 03-10-2019, 12:30 PM

Quote:

Originally Posted by doug_999

+1 for the break it in hard crowd

hahaha.... like women and children. if you spoil them early they'll expect to be treated in that manner for the rest of their lives. (disclaimer: my wife, kids, and M2 have all been spoiled).

Karlosm2c · 03-10-2019, 05:40 PM

Quote:

Originally Posted by heli_ben

Quote:

Originally Posted by CosmosMpower

Dang did they compensate you in any way besides replacing your car?

Yes, they have loaned me a brand new BMW 530 M Sport while my new car comes.

They ordered me a brand new M2, and got it moved up the build schedule.

They are doing me a deal on some M Performance parts.

They covered the money I have spent on PPF / ceramic paint protection.

Things go wrong, that's life, it's how you deal with them that counts... and Park Lane BMW have been very good about it. I would recommend them.

I just got my DCT M2C from BMW Park Lane on 1st March. It's good to know they are looking after you like this 👍🏻

KevM2 · 03-10-2019, 06:54 PM

That's so rare and unfortunate! Sad truth is no engine can be 100% without any chance of some fluke failure, that's why there are warranties. That's why I'm going to wait for a while before any mods that can void warranty no matter how low the risk. Makes you wonder how long those engines running 700-900 hp will really last

03-04-2019, 09:58 AM	#1
heli_ben Private First Class 145 Rep 165 Posts Drives: M2C on order... Join Date: Jan 2011 Location: UK, Berkshire iTrader: (0)	New Order (after engine failure) My M2C (delivered in Nov 18) failed a crank journal (bearing) at 1700 miles, and BMW has taken the car back and ordered me a new one. My new car is due build in Apr 19, and I'm just checking there are no "new" options on the MY2020 cars. Are there any differences between MY2019 and MY2020 cars? Thanks, Ben
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03-04-2019, 10:10 AM	#2
1seriesis Enlisted Member 13 Rep 39 Posts Drives: E82 '13 135i Join Date: Feb 2013 Location: Chantilly, VA iTrader: (0)	Only thing I have been hearing is the darker tail lights. No other hardware/software changes. MSRP remain same as well. Btw, was your original Manual or DCT? Thanks __________________ '20 M2C HS - Ordered '13 135i AW/CR DCT - Gone
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03-04-2019, 10:18 AM	#4
Hooptie157 First Lieutenant 156 Rep 321 Posts Drives: 2019 M2C Join Date: Jul 2014 Location: Smyrna GA iTrader: (2)	Jesus. What were the symptoms?
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03-04-2019, 02:40 PM	#5
CosmosMpower Brigadier General 2051 Rep 3,714 Posts Drives: F87c, GT3, MK7 GTI Join Date: Apr 2011 Location: Frisco, TX iTrader: (1)	Dang did they compensate you in any way besides replacing your car?
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03-04-2019, 08:55 PM	#6
aerokubectl Major 909 Rep 1,017 Posts Drives: M2C Join Date: Apr 2018 Location: SoCal iTrader: (0)	I'm surprised they took the car back and didn't just swap the motor
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03-05-2019, 01:47 PM	#8
3tekcorps Major 826 Rep 1,015 Posts Drives: In Gestation Join Date: Jan 2016 Location: USA iTrader: (0)	Man.. Stuff like this makes me not want to touch any of those tunes floating around out there. Imagine if you had run a tune and this happened.
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03-05-2019, 08:05 PM	#14
windnsea00 Lieutenant 447 Rep 447 Posts Drives: M2 CS Join Date: Feb 2006 Location: Los Angeles, CA iTrader: (0)	Wow, impressive, when my Shelby GT350 blew its engine at 7k miles I got nothing. Dealer wouldn't even give me a loaner, 6 weeks later they gave my car back filthy and with some new scratches. Needless to say won't be going there ever again. __________________ 2020 M2 CS AW 6-spd Previous M Cars: M2C, M2, F80 M3, E46 M3, Z3M Coupe, E36 M3...and some other fun rides.
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03-07-2019, 04:44 PM	#17
RocketBoots Colonel 1860 Rep 2,104 Posts Drives: Horse Drawn Carriage Join Date: Jan 2014 Location: Bay Area iTrader: (3)	I would tick the 'CS' option. It's a very nice package. Very nice indeed.
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03-09-2019, 11:10 AM	#18
doughboy Major General 1545 Rep 8,970 Posts Drives: 2018 M2 Comp 6MT Join Date: Jan 2009 Location: UK iTrader: (2)	Ben, I remember your posts when you got the car. Can't believe it's gone like that, at least BMW UK have done the right thing by you. And you get a newer car out of it! They are good when things f##k up in my experience. They had my new M6GC in for warranty issues for 6 weeks, they paid the finance for 2 months, gave me a new X5 40d loaner & threw in £200 of accessory vouchers,..
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03-10-2019, 09:46 AM	#19
doug_999 Brigadier General 2542 Rep 3,968 Posts Drives: 2011 1M/2021 992/2023 X3 Join Date: Mar 2008 Location: Chicago, IL iTrader: (0)	+1 for the break it in hard crowd __________________ 2011 1M, Black loaded sans sat radio 2021 911 C4S Gentian Blue, manual 2023 X3 M40i - loaded sans Park Assist
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03-10-2019, 06:54 PM	#22
KevM2 Captain 722 Rep 929 Posts Drives: 2019 F87 M2C, 2023 G87 M2 Join Date: Mar 2018 Location: North America iTrader: (0) Garage List BMW M2 Competition [0.00] [0.00]	That's so rare and unfortunate! Sad truth is no engine can be 100% without any chance of some fluke failure, that's why there are warranties. That's why I'm going to wait for a while before any mods that can void warranty no matter how low the risk. Makes you wonder how long those engines running 700-900 hp will really last
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