08-07-2019, 05:12 PM | #1 |
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Chances of claiming against dealer for mechanical damage
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08-07-2019, 05:19 PM | #2 |
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08-07-2019, 05:58 PM | #3 |
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If your relationship with the dealer is a good one (many cars purchased, long term client) you may want to tacitly mention it to your SA and cross your fingers.
I give the above a 1% chance but one never knows. We had an issue with our 128 nine months after warranty and after approaching them on it they covered half under good will ($800). |
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08-07-2019, 06:20 PM | #4 |
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I know the horse has left the barn, but curious why you went to indy instead of BMW directly in the first place? Car should still be under warranty right?
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08-12-2019, 10:36 AM | #5 |
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You've got me worried now! I don't think so though? It was new in May 2016, I bought it used May 2018. Given a 3 year unlimited warranty from manufacture, I figured that expired 3 months ago (May 2019), right? (The UAC had a years warranty, but that overlapped on the last year of the manufacturer's warranty, anyway).
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08-12-2019, 11:11 AM | #6 |
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Mosley was a little confused since the US warranty is four years.
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08-12-2019, 11:18 AM | #7 |
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i would say 0% chance unless you have it on camera. the dealership will probably say the indy did it. I would give it a shot but once they deny you, you can try contacting BMW corporate.
If you bought multiple BMWs in the past...usually corporate will try to help out a bit. I'm not saying it'll be free but they might offer a 50 50 or something. |
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08-12-2019, 11:45 AM | #8 |
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If you approach it in a very philosophical way, you got yourself the same '50% chance' as tossing a coin: either you get it or you don't get it.
Seriously though, as it looks that you are in a pretty weak position from an evidential point of view, remember the saying that "you catch more flies with honey than you do with vinegar": raise the question in a very polite way with your dealer. Also depending on your customer profile for possible future services (preserve customer satisfaction), who knows that he may cut you some ex gratia courtesy deal (usually rather in kind than in money) ? Last week, I noticed that I had lost a tiny screw of a pair of Ray-Ban sunglasses. Impossible to wear those anymore. I visited an eye wear shop with my 12-yr old daughter and asked the sales person if he could help me out. "Let me fix that for you, Sir", he kindly replied, and took the glasses to the back of his shop, quickly fitted a new screw, cleaned the glasses and returned those to me. I offered to pay for the service, but he refused ("You're good, Sir. It's just a screw."). Subsequently, I told my daughter in front of the sales person to go find me inside the shop a pair of quality sunglasses. She chose a pair of Persol sunglasses. I paid and left the shop telling my daughter to always care about people who care for you.
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08-12-2019, 04:50 PM | #9 |
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Yes, customer service goes a long way but in the BMW service food chain, even if you're cool with your service advisor, the service manger has the final say on coverage.
Warranty reimbursement can be tricky for the dealer when it's not a clear-cut defect, so if they replace it, at their discretion, there's a chance BMW AG might decide it wasn't warranted, then charge back any reimbursement credit. So dealers err on the side of safety and outright deny claim that are ambiguous in nature. If they do cover it, is would either be a goodwill gesture or their way of accepting negligence. But like was mentioned before, it's 50/50 chance they sway either way. Good luck. |
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08-12-2019, 05:06 PM | #10 |
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I’m curious about what functional effect or problem is associated with this indentation. Is it the actual cause of the problem you were having or is it an incidental finding?
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08-16-2019, 10:18 PM | #11 | |
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Quote:
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08-19-2019, 06:05 PM | #12 |
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Basically the dent was enough over time to cause a failure in the seal, leading to grease leaking out. Just where the silver metal meets black, I assume. In fact you can still see residual grease in that area, although it's been wiped off. At first it was diagnosed as a split CV boot - same failure, essentially. Definitely the cause of failure as two indies diagnosed the same thing. The first did not have the correct tools for the job. Tellingly, as an approved BMW independent, they requested the correct tools to remove the driveshaft from the official BMW dealership I believe did the damage, and were told they did not have them (probably why it got banged in with a hammer originally!).
Last edited by meady100; 08-19-2019 at 06:12 PM.. |
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08-22-2019, 01:44 PM | #13 |
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Since the fault is not with BMW and rather with the dealer, I don't see why they would pay to compensate you. And since you didn't take it back to the dealer (not that I blame you) for the subsequent repair, they could easily claim that the other shop did the damage.
Add to that the amount of time passed, and it's probably not even worth the bother. Unfortunately. My M2 required multiple service visits (under warranty) to repair rather minor things, but every time I brought it in, they screwed-up something else. It all became rather annoying.
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