10-15-2021, 01:52 PM | #1 |
Private
172
Rep 70
Posts |
Bad experience with BURGER MOTORSPORTS
I bought a set of spark plugs from them and almost one month later they haven't show up, their customer support is terrible and the only answer I get is to deal with the shipping company. Be aware when dealing with them.
|
10-15-2021, 06:22 PM | #2 |
Major General
7178
Rep 7,342
Posts |
I have purchased alot of stuff from BMS, and my experience is the polar opposite. BMS literally has the best customer service out of any bmw parts vendor, one of my charge pipe ends had an issue and I was sent a replacement no questions asked with expression shipping and not a dime was paid on my behalf - and I am not even in the same country that they are in. Customer service always gets back to me in minutes literally incredibly fast, and they even get back to me on weekends. Their shipping is insanely fast too, if I place an order at night the next morning it is already packaged and sent out. BMS imo has 11/10 customer service I have never experienced customer service that good.
__________________
Click on the link below to see a compiled list of every review I have ever written:
https://f87.bimmerpost.com/forums/sh...2#post30368242 |
Appreciate
0
|
10-15-2021, 09:43 PM | #3 |
Colonel
5356
Rep 2,238
Posts |
Looks like there's two different experiences here. Two negative and one positive. Maybe there's new ownership or maybe the shop simply went down the drain. Thank you OP for sharing your experience though because it prevents others from having similar issues. Hopefully BMS can get your issues resolved and you can update this thread on a good note.
__________________
Present: 2023 M2 BSM W/Carbon everything, 6 Speed
Past:2020 M2C HS Executive, 6 Speed |
Appreciate
0
|
10-15-2021, 11:29 PM | #5 | |
Major General
7178
Rep 7,342
Posts |
Quote:
BMS has a pretty good track history of excellent customer service, so I really doubt they changed over night. I also recently purchased from them as well, so again I doubt they became terrible over night. I also do not believe they changed ownership, Terry still runs the place and they recently moved into a bigger wareshouse that has even more stock capacity.
__________________
Click on the link below to see a compiled list of every review I have ever written:
https://f87.bimmerpost.com/forums/sh...2#post30368242 |
|
Appreciate
0
|
10-16-2021, 07:03 AM | #6 |
Second Lieutenant
168
Rep 287
Posts |
I bought the clutch stop from them a couple of months ago and while that's a very inexpensive part, every part of transaction went smoothly and it was shipped immediately.
|
Appreciate
0
|
10-16-2021, 08:28 AM | #7 |
Major
1093
Rep 1,261
Posts
Drives: 20 BMW M2C 17 Mazda MX-5 RF
Join Date: Oct 2006
Location: "Get Busy Living, or Get busy Dying"
|
I have also ordered from them for three different times. Always got everything right away...
Hmmmmm
__________________
2005-2006 BMWCCA Boston Chapter president
2004 Mazda Rev It Up Finalist 2002-Present HPDE Instructor My 2020M2C Build: https://f87.bimmerpost.com/forums/sh....php?t=1696726 |
Appreciate
0
|
10-16-2021, 10:47 PM | #8 |
Private First Class
169
Rep 150
Posts |
So they shipped the part, but it has not been delivered?
|
Appreciate
0
|
10-16-2021, 11:14 PM | #9 |
Major
2043
Rep 1,200
Posts |
Title should read "Bad experience with shipping company".
I'll add that anything I've ordered from them have shipped out the next day and I received it the day after. 10/10 would buy again.
__________________
575RWHP F87 M2C - ECUTEK RACEROM with flex fuel tuning by Bend Calibration 1000+RWHP E46 M3, Lab22 Built Turbo S54, Bend Calibration Tuned - BMW Half Mile Record Holder |
Appreciate
0
|
10-17-2021, 12:36 AM | #10 |
Lieutenant
704
Rep 415
Posts |
I HAD AN EXCELLENT EXPERIENCE BUYING FROM BURGER MOTORSPORT.
I would buy from them again.
__________________
therealm3: "You could preventatively swap in a B58 from a Supra? Then it would at least have a Toyota badge on it and you would sleep easier."
|
Appreciate
0
|
10-21-2021, 03:01 AM | #12 |
Major
664
Rep 1,074
Posts |
Yeah I'd say my experience is polar opposite I had no issues and they've been very helpful. I don't think it's burger that's the issue but the shipping company that took your delivery is
__________________
Instagram: M2_Medusa
|
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|