Genius line no longer provides order tracking updates?

niraj36 · 05-03-2019, 10:41 AM

Hi all.. I have been calling the Genius line (844-443-6487) to track my order and in the past few days noticed they no longer will provide an update. Instead they will transfer me to the automated line (800-831-1117). Has anyone else experienced this?

omasou · 05-03-2019, 10:49 AM

use My BMW, upper right corner of bmwusa.com

niraj36 · 05-03-2019, 10:51 AM

Yeah.. I have, but I heard it lags behind the actual status. Plus, I wanted to try to get info on what ship it was on.

omasou · 05-03-2019, 11:35 AM

Oh, OK. In the past when I called them. To me it felt like they were reading the same information as me. If you have a good relationship w/the CA he can use the vehicle locate app(?).

When the CA updated some options in his app, he said it could take 2-3 days but so far I see them almost immediately in My BMW, but his app takes a while for it to drop off

It looks like BMW want you to use the automated line or My BMW... https://www.bimmerdavid.com/track-my-bmw

I used this post to learn how to track my M2 last time, https://f80.bimmerpost.com/forums/sh....php?t=1181156 My M2 travelled on Wallenius Wilhemlsen, so I was able to search the manifest using my VIN.

Thescout13 · 05-03-2019, 07:39 PM

They still do it. I did it today. Ask them to do it themselves and that you don't want the automated line. Sometimes, the system on their end is down and they will forward you to the automated line.

JL1002 · 05-07-2019, 12:00 PM

I tried yesterday and was told they don't have that information. Best that could be done was to transfer me to the automated line.

silverds · 05-08-2019, 12:04 PM

They may be temporarily overwhelmed with the volume of calls related to the stop sale (airbag hold). Once they get on top of the backlog, they may be more willing/able to provide support as expected by customers.

niraj36 · 05-08-2019, 03:34 PM

Could be the case. The day they stopped providing that info was the day the recall was announced. Or maybe that’s just a coincidence.

SEAT TIME RULES · 05-20-2019, 09:37 PM

Get your client advisor to look up your cars status on the BMW Dealer Speed App.

Under the sales tab then pipeline tab. Most stores print a copy of this everyday, showing all their inventory, in transit, scheduled for production and even allocations.

05-03-2019, 10:41 AM	#1
niraj36 New Member 13 Rep 28 Posts Drives: 2016 328i GT , 2020 M2 ordered Join Date: Apr 2019 Location: Massachusetts iTrader: (0)	Genius line no longer provides order tracking updates? Hi all.. I have been calling the Genius line (844-443-6487) to track my order and in the past few days noticed they no longer will provide an update. Instead they will transfer me to the automated line (800-831-1117). Has anyone else experienced this?
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05-03-2019, 10:49 AM	#2
omasou Brigadier General 2087 Rep 3,005 Posts Drives: BMWs Join Date: Apr 2016 Location: US iTrader: (4) Garage List 2023 BMW S1000RR [0.50] 2022 BMW F900XR [3.00] 2022 BMW X6 40i [0.50] 2020 BMW M2C [9.50]	use My BMW, upper right corner of bmwusa.com
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05-03-2019, 10:51 AM	#3
niraj36 New Member 13 Rep 28 Posts Drives: 2016 328i GT , 2020 M2 ordered Join Date: Apr 2019 Location: Massachusetts iTrader: (0)	Yeah.. I have, but I heard it lags behind the actual status. Plus, I wanted to try to get info on what ship it was on.
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05-03-2019, 11:35 AM	#4
omasou Brigadier General 2087 Rep 3,005 Posts Drives: BMWs Join Date: Apr 2016 Location: US iTrader: (4) Garage List 2023 BMW S1000RR [0.50] 2022 BMW F900XR [3.00] 2022 BMW X6 40i [0.50] 2020 BMW M2C [9.50]	Oh, OK. In the past when I called them. To me it felt like they were reading the same information as me. If you have a good relationship w/the CA he can use the vehicle locate app(?). When the CA updated some options in his app, he said it could take 2-3 days but so far I see them almost immediately in My BMW, but his app takes a while for it to drop off It looks like BMW want you to use the automated line or My BMW... https://www.bimmerdavid.com/track-my-bmw I used this post to learn how to track my M2 last time, https://f80.bimmerpost.com/forums/sh....php?t=1181156 My M2 travelled on Wallenius Wilhemlsen, so I was able to search the manifest using my VIN. Last edited by omasou; 05-07-2019 at 12:14 PM..
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05-03-2019, 07:39 PM	#5
Thescout13 Brigadier General 4944 Rep 4,976 Posts Drives: '20 F80 M3CS, %E2%80%9818 GT3 Join Date: Nov 2013 Location: California iTrader: (0)	They still do it. I did it today. Ask them to do it themselves and that you don't want the automated line. Sometimes, the system on their end is down and they will forward you to the automated line. __________________ Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene) Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017)
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05-07-2019, 12:00 PM	#6
JL1002 Private First Class 134 Rep 144 Posts Drives: 2020 M2C Join Date: Apr 2016 Location: NJ iTrader: (1)	I tried yesterday and was told they don't have that information. Best that could be done was to transfer me to the automated line.
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05-08-2019, 12:04 PM	#7
silverds Private First Class 337 Rep 137 Posts Drives: you up a wall Join Date: May 2019 Location: Central Piedmont, NC iTrader: (0)	They may be temporarily overwhelmed with the volume of calls related to the stop sale (airbag hold). Once they get on top of the backlog, they may be more willing/able to provide support as expected by customers.
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05-08-2019, 03:34 PM	#8
niraj36 New Member 13 Rep 28 Posts Drives: 2016 328i GT , 2020 M2 ordered Join Date: Apr 2019 Location: Massachusetts iTrader: (0)	Could be the case. The day they stopped providing that info was the day the recall was announced. Or maybe that’s just a coincidence.
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05-20-2019, 09:37 PM	#9
SEAT TIME RULES Major 1103 Rep 1,263 Posts Drives: 20 BMW M2C 17 Mazda MX-5 RF Join Date: Oct 2006 Location: "Get Busy Living, or Get busy Dying" iTrader: (0) Garage List 2020 BMW M2C [5.00]	Get your client advisor to look up your cars status on the BMW Dealer Speed App. Under the sales tab then pipeline tab. Most stores print a copy of this everyday, showing all their inventory, in transit, scheduled for production and even allocations. __________________ 2005-2006 BMWCCA Boston Chapter president 2004 Mazda Rev It Up Finalist 2002-Present HPDE Instructor My 2020M2C Build: https://f87.bimmerpost.com/forums/sh....php?t=1696726
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