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      02-08-2020, 04:19 PM   #1
kevinite
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Was I scammed at my dealership service?

Hey guys, I went in for my 25k service this week on my 2017 m2. They replaced my spark plugs and air filter along with the standard scope service. I've never replaced spark plugs this early on but didn't think much about it because I assume they know what they're doing. After getting the car back I decided to check the maintenance schedule for the car and saw that air filter and spark plugs shouldn't need to be replaced this early. Do you guys think I got scammed?
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      02-08-2020, 04:44 PM   #2
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What? 30k is the first standard spark plug service.

Are you in USA? It's also included under warranty.

Which part exactly do you think was the scam?
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      02-09-2020, 05:17 PM   #3
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Quote:
Originally Posted by kevinite View Post
Hey guys, I went in for my 25k service this week on my 2017 m2. They replaced my spark plugs and air filter along with the standard scope service. I've never replaced spark plugs this early on but didn't think much about it because I assume they know what they're doing. After getting the car back I decided to check the maintenance schedule for the car and saw that air filter and spark plugs shouldn't need to be replaced this early. Do you guys think I got scammed?
Did they ask you to pay for it out of pocket?
If it was included in the free maintenance plan than I don't see how it was a scam?
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      02-09-2020, 08:37 PM   #4
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Quote:
Originally Posted by frank.m2 View Post
Quote:
Originally Posted by kevinite View Post
Hey guys, I went in for my 25k service this week on my 2017 m2. They replaced my spark plugs and air filter along with the standard scope service. I've never replaced spark plugs this early on but didn't think much about it because I assume they know what they're doing. After getting the car back I decided to check the maintenance schedule for the car and saw that air filter and spark plugs shouldn't need to be replaced this early. Do you guys think I got scammed?
Did they ask you to pay for it out of pocket?
If it was included in the free maintenance plan than I don't see how it was a scam?
He feels he was short changed 5k miles of spark plugs. Another way to look at it is he would need to wait until the car had problems with plugs or another 12 months or 10k miles for the next opportunity to change them. So this way they get changed before there is a problem and before 36k mile maintenance is over.
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      02-09-2020, 10:31 PM   #5
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Originally Posted by akkando View Post
He feels he was short changed 5k miles of spark plugs. Another way to look at it is he would need to wait until the car had problems with plugs or another 12 months or 10k miles for the next opportunity to change them. So this way they get changed before there is a problem and before 36k mile maintenance is over.
Ah ok, I read through a website online that says plugs are at 45k but if it's 30k that makes more sense. Still, my car is at 23k so they could have gone for another 7k miles but better earlier than later at my next 10k service. Also, they said my service warranty ran out so I had to pay out of pocket.
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      02-09-2020, 11:34 PM   #6
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Quote:
Originally Posted by kevinite View Post
Quote:
Originally Posted by akkando View Post
He feels he was short changed 5k miles of spark plugs. Another way to look at it is he would need to wait until the car had problems with plugs or another 12 months or 10k miles for the next opportunity to change them. So this way they get changed before there is a problem and before 36k mile maintenance is over.
Ah ok, I read through a website online that says plugs are at 45k but if it's 30k that makes more sense. Still, my car is at 23k so they could have gone for another 7k miles but better earlier than later at my next 10k service. Also, they said my service warranty ran out so I had to pay out of pocket.
If you paid out of pocket it might have been a bit early to reach into your own pocket. I had it done at like 32k because free maintenance is over at 36 so it was last chance. I think conventional wisdom for these cars is 30k or earlier if tuned.
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      02-10-2020, 05:28 AM   #7
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Yeah.. it's usually 30k mileage and up that you'd have to change. If it was part of the free service included and they changed earlier, nbd. But if you're paying out of pocket at 23k mileage only, then that's suspect cuz it's well in advance.
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      02-10-2020, 09:46 AM   #8
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OP you need to give us complete info.

Where are you from?

Did you buy the car new or used?

What do you mean your service warranty is out at 23k? This alone is concerning because if you're in USA, the service warranty for 2016 model years is 4yr/50k miles.
For 2017+ it is 3yr/36k miles.

If you bought it used that might make sense since I don't believe the maintenance is transferred to a new owner.
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      02-10-2020, 09:48 AM   #9
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@kevinite

Just took a look at your profile and realize you're in LA.

You should've had that service covered completely under warranty assuming you bought the car new.
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      02-10-2020, 10:52 AM   #10
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Quote:
Originally Posted by nioh_lbbm2 View Post
@kevinite

Just took a look at your profile and realize you're in LA.

You should've had that service covered completely under warranty assuming you bought the car new.
I posted about this in another thread. The official maintenance plan says that spark plugs should be done at 3rd oil change (not including the break-in change) or 30K miles IIRC. For most of us with 2017+, this means the final oil change before maintenance plan expires. I asked last time I was in since it was technically my third change (including the break-in) and they told me it was scheduled for my next visit. Should definitely not have been charged if you had the plan active still.
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      02-10-2020, 10:58 AM   #11
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Yep exactly! So the fact that they told OP that his service warranty was out leads me to believe he bought the car used and the maintenance contract doesn't transfer
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      02-10-2020, 11:25 AM   #12
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Quote:
Originally Posted by nioh_lbbm2 View Post
OP you need to give us complete info.

Where are you from?

Did you buy the car new or used?

What do you mean your service warranty is out at 23k? This alone is concerning because if you're in USA, the service warranty for 2016 model years is 4yr/50k miles.
For 2017+ it is 3yr/36k miles.

If you bought it used that might make sense since I don't believe the maintenance is transferred to a new owner.
Yes, sorry I'll make it a bit more clear. I'm located in Los Angeles. I purchased a cpo 2017 in 2018 from the same dealership I did the service. They gave me the 3 year/36k service warranty but it expired in November so I had to pay for this service out of pocket.
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      02-10-2020, 12:14 PM   #13
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Quote:
Originally Posted by kevinite View Post
Quote:
Originally Posted by nioh_lbbm2 View Post
OP you need to give us complete info.

Where are you from?

Did you buy the car new or used?

What do you mean your service warranty is out at 23k? This alone is concerning because if you're in USA, the service warranty for 2016 model years is 4yr/50k miles.
For 2017+ it is 3yr/36k miles.

If you bought it used that might make sense since I don't believe the maintenance is transferred to a new owner.
Yes, sorry I'll make it a bit more clear. I'm located in Los Angeles. I purchased a cpo 2017 in 2018 from the same dealership I did the service. They gave me the 3 year/36k service warranty but it expired in November so I had to pay for this service out of pocket.
Sorry man but I don't think you were misled by your dealer.

If your car is a MY2017 and maintenance expired in November 2019 that is possible if the first owner bought the car in Nov 2016 which aligns with the timeframe for a MY2017 car being sold


Sucks but it is what it is. But I would think that the car would have notified you for service since it usually goes by time elapsed OR mileage.

Not sure though since I haven't personally reached that mileage yet for the spark plugs service and 3rd dealer oil change
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      02-10-2020, 12:20 PM   #14
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Shortly after getting the E46 I realised the plugs hadn't be changed for nearly 10 years/60k miles. They did not look pretty when I changed them, but the car ran fine.

It ran better afterwards though.
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      02-10-2020, 03:50 PM   #15
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Quote:
Originally Posted by nioh_lbbm2 View Post
Sorry man but I don't think you were misled by your dealer.

If your car is a MY2017 and maintenance expired in November 2019 that is possible if the first owner bought the car in Nov 2016 which aligns with the timeframe for a MY2017 car being sold


Sucks but it is what it is. But I would think that the car would have notified you for service since it usually goes by time elapsed OR mileage.

Not sure though since I haven't personally reached that mileage yet for the spark plugs service and 3rd dealer oil change
Awesome, thanks for the help guys. Just wanted to make sure no foul play was happening because I've read about some bad experiences with BMW dealerships.
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      02-10-2020, 08:39 PM   #16
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Out of curiosity, what did they charge for plug service?

Would say it’s a bit early, but it’s not the worst thing in the world.
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      02-10-2020, 08:46 PM   #17
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Originally Posted by pz619 View Post
Out of curiosity, what did they charge for plug service?

Would say it's a bit early, but it's not the worst thing in the world.
SSR performance is running spark plug service specials right now if you're wanting a quality Indy shop to do yours

Not affiliated with them but they're in the back of my mind for future reference: https://www.instagram.com/p/B8Hg-pRH...d=lc3107h44dl1
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      02-10-2020, 09:38 PM   #18
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Quote:
Originally Posted by nioh_lbbm2 View Post
SSR performance is running spark plug service specials right now if you're wanting a quality Indy shop to do yours

Not affiliated with them but they're in the back of my mind for future reference: https://www.instagram.com/p/B8Hg-pRH...d=lc3107h44dl1
Thanks for the heads up! Was more of a curiosity thing as I’m just 17k in. Was going to do it myself but the last plugs don’t look like it’ll be fun to access.
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      02-14-2020, 01:57 PM   #19
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Strange. I’m at the dealer getting my 2nd oil service done, and they’re also changing spark plugs. My car is a 2018 with a little over 21k miles. It’s all covered in the warranty, but I was thinking that was kind of early, maybe not.
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      02-20-2020, 12:58 AM   #20
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I'm in LA, 2017 M2 MT with 14K mikes, maintenance last month was 3rd oil change along with brake fluid and plugs. Purchased in February 2017, so this is inline with what was said... 3rd oil change, change plugs. Low mileage for plugs. This was my last free service.

My prior N54 135 was 45K for plugs and not tied to oil changes. I had to bring up plugs to my SA before my CPO maintenance expired.
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      02-20-2020, 11:21 AM   #21
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Here's what I ended up paying:

Total cost of service: 897.02 (Labor: 456.18, Parts: 396.33, Tax: 44.51)

This includes the engine service, intake filter, spark plugs, windshield wipers, and key battery. The wipers and key battery were replaced on my request.

Parts breakdown:
Engine oil service: 129.95
Intake filter: 47.94
Spark plugs: 6x35.62 = 213.72
Wipers: 61.18
Key battery: 19.72

I'm leaning towards doing my own services from now on. Could've saved a lot of money buying the parts and doing the work myself.
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      02-20-2020, 11:59 AM   #22
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Quote:
Originally Posted by kevinite View Post
Here's what I ended up paying:

Total cost of service: 897.02 (Labor: 456.18, Parts: 396.33, Tax: 44.51)

This includes the engine service, intake filter, spark plugs, windshield wipers, and key battery. The wipers and key battery were replaced on my request.

Parts breakdown:
Engine oil service: 129.95
Intake filter: 47.94
Spark plugs: 6x35.62 = 213.72
Wipers: 61.18
Key battery: 19.72

I'm leaning towards doing my own services from now on. Could've saved a lot of money buying the parts and doing the work myself.
Honestly that's not too bad on labor for spark plugs from a dealer but yea all the other stuff you can DIY. I pay between 80-100 for an oil change from an indy shop with liquimoly and for that price it's worth it for me to pay for the service
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