12-16-2018, 12:09 PM | #23 | |
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12-16-2018, 12:11 PM | #24 | ||
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12-16-2018, 01:21 PM | #25 | ||
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- In general, not providing routine options that cost no more to source/install but for which you charge extra. The world is too competitive now. Examples: bigger iDrive screens, big brakes. - Clarity of purpose. Don't try to build a Mercedes Benz. That you're trying to is one of the reasons the dynamics gap is closing. Fit big brakes to every BMW, even the lower-order ones. - Don't over-design. Even the F22/F30 generation had too many plastic curves and lines in it. - Build cars that work for different markets. Keep more customers satisfied more of the time. There is still massive economy of scale; BMW Spartanburg alone builds three times the whole of Alfa Romeo's global output (only a fraction of which is the fabled Giulia, which like the 3er is also fading away...). Think how you could redirect that resource and effort to building local-market cars. Otherwise - The latest generation of run-flats are now at "acceptable" but a non-RFT option would be nice even if you're not a rock star internet celebrity with an M - Bigger boot openings would be nice. I know they're small cars but E46 and F22 are both pretty tight. |
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12-16-2018, 01:42 PM | #26 |
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You guys do not realize that the folks calling or emailing you don't remotely care about what you think about the designs of BMW products you already purchased. They're merely inquiring about your overall satisfaction of the current vehicle and dealer purchase experience, in something they call a CSI: Customer Satisfaction Index.
https://www.motortrend.com/news/car-...n-power-27141/ https://blog.text2drive.com/why-csi-...-manufacturers The decision on how BMW chooses to design and engineer their vehicles is determined by marketing research, economics and overall worldwide sales & demand. But if it makes you feel better that your voice is being 'heard,' I'm sure the survey-taker will allot some time to listen to you bitch and moan before they call the next person on their list.. Just know that your suggestions are as good as screaming them to the skies.. Want a change? Then vote with your wallet |
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12-16-2018, 01:52 PM | #27 | |
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12-16-2018, 02:02 PM | #28 | ||
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If it makes you happy, you believe what you want, bro.. I didn't mean burst anyone's bubble but I live in the real world and factually know that the CSI surveys is in place for current purchases, not for manufacturer suggestions.. |
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12-16-2018, 04:26 PM | #29 | |
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Whether they'll actually use the feedback or not, only time will tell.
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12-16-2018, 04:37 PM | #30 | |
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12-16-2018, 05:48 PM | #31 | ||||
Luxury at the redline :)
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What I was trying to convey is that immediate call right after your purchase, is to inquire about your overall satisfaction, on a dealer sale level, not design feedback. |
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12-16-2018, 06:14 PM | #32 |
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Yesss thank you! Hopefully they implement these in time for when I order my 2020 m2c
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paliknight2191.50 |
12-16-2018, 06:31 PM | #33 |
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YES 100% this. The interior, while not bad, isn't close to say, the M4 for example. Now, I know they have to sell the M4 as the more premium car of the two, but still...
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12-16-2018, 06:32 PM | #34 | |
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Painted muffler of the M2C of cptobvious:
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bobert858.50 paliknight2191.50 |
12-16-2018, 07:43 PM | #35 |
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Nope. Muffler needs to go
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12-16-2018, 08:39 PM | #36 | |
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12-16-2018, 09:30 PM | #37 |
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Sadly, we can see the new M3 test mules still have a muffler can "udder" dangling low below...
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12-16-2018, 10:08 PM | #38 | ||
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12-16-2018, 11:06 PM | #39 | |||
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CSI, BMW, Jesus.. Whoever called I don't care what you believe, I was just pointing out that BMW would not conduct such direct consumer feedback that early in your purchase or really even care what you have to bitch about.. There decisions are based on more than some dude's grievances. Give them a chance and everyone will have something to complain about and they know that.. If BMW actually listened to consumers and acted on it, there wouldn't be any more ASD, rev-matching would have an off switch, the S55 would sound better, etc.. If you feel that BMW is actually taking your suggestions as gospel, you shout it loud, don't worry me and my links.. Ignorance is bliss. |
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12-17-2018, 12:20 AM | #40 |
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We may reasonably assume that BMW is not unfamiliar with the Bimmerpost forums.
A screenshot of one of my M2 posts featured in a behind-the-scenes video of the original M2 introduction (official live launch) through Periscope (see here and here).
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12-17-2018, 06:04 AM | #41 | |
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Ever since the 135i was released and was very popular with the 18 - 35 aged demographics, BMW knew there was an untapped market for a small, affordable cars with a decent motor. They continued that trend with the 235i and now the M2. I am pretty sure they didn't need much data to know where their bread was buttered. They wouldn't of put the new 4, 5 or 7 series in an Instagram reveal because that wouldn't be prudent, as most their demographics don't even know what a Instagram or Snapchat is. So they shifted their marketing strategy to match. I wasn't trying to play Devil's Advocate with the other poster; I just hate having wrong information and was sharing my knowledge of how BMW surveys function, based on my five other new lease and purchases, plus my own personal research. Something that I would of appreciate if I'm unsure about it. When someone shares info on something I'm skeptical about, I don't rudely dismiss them, I do my own research to confirm it or eliminate their theory. With the advent of Google, it makes this a very simple task. If any of poster feel like I'm wrong about my claim, they can simple counter with actual facts and I pinky promise I will change my outlook and apologize. After all, that's why most of us are here, to bounce accurate knowledge of each other and not be the Mecca of information. |
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12-17-2018, 07:24 AM | #42 | |||
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Not taking sides, just providing impartial personal experience. Can't speak for anything else or how my feedback will be used.
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02-25-2019, 03:45 PM | #43 | |
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03-02-2019, 01:11 PM | #44 | |
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I earned a PhD in marketing, have taught it at the college level for over 30 years, and have done lots of consulting work in marketing, and I CAN GUARANTEE YOU THAT BMW IS NOT UNFAMILIAR WITH THE BIMMERPOST FORUMS. So, keep posting what you like and dislike. They may or may not make the changes you want, but this isn't a bad or totally ineffective way to voice your wishes. Before I go to sleep every night, I pray that damn auto rev matching function would go away. Other than that, I have loved every mile driven on my M2 and look forward to many more when my M2C arrives next month.
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