10-16-2018, 04:54 PM | #89 |
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Is it a manufacturing error or install error though ?
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10-16-2018, 04:56 PM | #90 |
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Now that you are experiencing the same issue I'm wondering if it is manufacturing error. If all holes are lined up what else could we possibly be doing wrong?
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10-16-2018, 05:03 PM | #91 |
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I tried putting that cap on before tightening the screws and that worked at first...till I tightened them. It's now bursting at the seams. I'm starting to think this is a product fault.
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10-16-2018, 05:04 PM | #92 | ||
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10-16-2018, 05:29 PM | #93 | |
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10-16-2018, 05:48 PM | #95 |
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10-16-2018, 08:58 PM | #98 |
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Hmmm...mine are due to arrive next week. Not feeling confident these will be as good as first thought/hoped. Keep posting up guys and hopefully someone can find a trick to getting these installed without issue.
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10-16-2018, 09:46 PM | #99 |
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Yeah now that I look really close I have the same fitment issues as Andrew, but only on the drivers side . I've written to AUTOID and I'll let you know what i hear back. I assume this cannot be right.
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10-16-2018, 11:05 PM | #100 | |
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It looks like that little misalignment is allowing air to seep through that opening, thus causing the noise ( just a guess). I'm really ready to take a crack at it when I get mine, though I may not have any better success either. |
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10-17-2018, 05:24 AM | #101 |
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Hi all.
I have reached out to both of the customers above so we work through the issues mentioned - hopefully a video call will help elevate any fitment problems mentioned above. It's difficult to see from the images but agree that the clips do not look they are aligned properly. I've installed around 20 sets myself now and haven't seen any fitments as extreme as the 1/2mm gaps shown above so I am hoping it's just a problem at installation rather than an issue with the actual product. Hopefully we can update you all on the resolution once solved. If you're concerned about the fitment, I just want to reiterate that we provide lifetime warranty parts and will happily replace or exchange items if you see problems like this. If you aren't 100% satirised we also include free returns. Best regards. Jack |
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10-17-2018, 06:57 AM | #102 |
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So ive check fitment on mine, and there is a gap in the one what makes wind noise. Ive taken the caps off and this one doesnt have the tab that keeps it secured at the bottom while the other one does, so i think the issue is with the cap itself
See image below, about 1.5mm gap you can see inside of the housing [IMG] View post on imgur.com [/IMG]
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10-17-2018, 10:33 AM | #103 | |
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10-17-2018, 12:46 PM | #104 |
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I spoke with jack at auto id today and he was very friendly and helpful. We managed to eliminate one gap in the corner which was my fault (a tab was bent) but the front gap still remains on both mirrors so I believe I will be getting new parts shipped out to me to remedy this. While troubleshooting is never fun I do have to give jack an A+ for customer support. I understand that this is a brand new product from a growing company so hiccups will happen. Looking forward to getting this problem corrected soon and enjoying these mirrors.
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10-17-2018, 11:57 PM | #107 |
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Quick update from me too. I spoke with Jack from autoID today as well. Much like Andrew my experience was excellent -- he even hopped on a video call with me across a huge time zone difference to take a close look at everything.
It should probably be noted in the installation video that some of the plastic tabs on the mirror cap must go in at a very specific angle, into a small slot that looks sort of like a post office mail slot. Failing to do that causes the tab to bend or possibly break, as was my case. The bad news is despite what seemed like a possible remedy, I am still experiencing some whistling. I'll update here once I hear back from Jack. He was very accommodating and I'm sure he will do everything in his power to make things right. |
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10-18-2018, 08:29 AM | #108 | |
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10-18-2018, 06:51 PM | #109 | |
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It seems I'll have to run through this thread another time before I install mine. They should be here soon. |
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10-18-2018, 07:37 PM | #110 | ||
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