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      12-18-2016, 08:34 AM   #1
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Euro Delivery Warning

I advise all those taking European Delivery at the Welt to demand they remove the plates for inspection under them prior to accepting the car!

I took second delivery of the car from local dealer with my euro plates still on, which my rep suggested for the cool factor, and specifically directed the dealer prep team not to remove. Within four days I had it over to my clear bra installer. And when he removed the front plate to my shock and horror a Nickel-sized gouge was underneath between the area were the tape strips were!

BMW corporate is skeptical, and now it's my dealer's fault when it clearly happened at the Welt!
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      12-20-2016, 01:55 AM   #2
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can you share some pics? sorry to hear... from my past ED experiences it's always a little scary to pull the euro plate off.
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      12-20-2016, 02:08 PM   #3
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I pulled my plate off after it came home and noticed the paint had pretty obvious imperfections...almost like they put the plate on before the paint was dry (which I doubt). Better advice might be to wait and check under the plate at drop off since they will repair any damage before getting on the ship.
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      12-21-2016, 01:24 PM   #4
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pics?
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      12-26-2016, 09:37 PM   #5
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Pics of damage

Here is the damage. Sorry, but I can't get the pic to rotate. Bumper getting replaced this week.
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      12-26-2016, 10:19 PM   #6
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that sucks man. i've done 3 EDs so far i have to admit removing the front plates isn't the most fun part. at least they came off with no issues. looking at the damage on your bumper got me puzzled. doesn't look like it's the adhesive pulling off the paint but a rather sharp object nicked the bumper. wonder what it was...
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      12-28-2016, 07:50 PM   #7
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OCD

Yeah, it was not the adhesive. The damage was not even where the adhesive was. They hit something or something hit it at The Welt before put the plate on.

Dealer didn't order my bumper but had me bring it in under that guise. Then offered to fix it. I said no, and he agreed to replace it. Picked my car up today rather than let it sit there for another 5 days while they get the part.

My OCD about having this bumper replaced and the paint not matching, or the finish not perfect or not lasting like a factory painted bumper, is off the charts. I also told them I wanted them to order new side reflectors so that the adhesive is factory. I could see them just slapping some tape over them to hold them on or worse using some sort of glue.

Am I actually better off just having them repair the bumper? They will have to use some sort of filler since as you can see the plastic is scalloped out.
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      12-29-2016, 07:27 AM   #8
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Quote:
Originally Posted by NJ-DUC View Post
Yeah, it was not the adhesive. The damage was not even where the adhesive was. They hit something or something hit it at The Welt before put the plate on.

Dealer didn't order my bumper but had me bring it in under that guise. Then offered to fix it. I said no, and he agreed to replace it. Picked my car up today rather than let it sit there for another 5 days while they get the part.

My OCD about having this bumper replaced and the paint not matching, or the finish not perfect or not lasting like a factory painted bumper, is off the charts. I also told them I wanted them to order new side reflectors so that the adhesive is factory. I could see them just slapping some tape over them to hold them on or worse using some sort of glue.

Am I actually better off just having them repair the bumper? They will have to use some sort of filler since as you can see the plastic is scalloped out.
I have had a bumper cover repaired from damage and it turned out fine, has been years and it looks perfect, it all boils down to the quality of work regardless of repairing the existing bumper cover or having a new one painted and put on the car. I suspect they will do a good job, no dealer wants a new car leaving with crappy paint and having to deal with customer complaints. If your dealer has a BMW collision center you can rest assured it will be done well. They have very high standards.
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      12-03-2019, 11:48 AM   #9
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Quote:
Originally Posted by NJ-DUC View Post
I advise all those taking European Delivery at the Welt to demand they remove the plates for inspection under them prior to accepting the car!

I took second delivery of the car from local dealer with my euro plates still on, which my rep suggested for the cool factor, and specifically directed the dealer prep team not to remove. Within four days I had it over to my clear bra installer. And when he removed the front plate to my shock and horror a Nickel-sized gouge was underneath between the area were the tape strips were!

BMW corporate is skeptical, and now it's my dealer's fault when it clearly happened at the Welt!
This is the exact situation I'm in right now - how did the issue end up being resolved for you, or anyone else that might have had the same experience?
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      12-03-2019, 12:36 PM   #10
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Quote:
Originally Posted by Hankdoll View Post
I pulled my plate off after it came home and noticed the paint had pretty obvious imperfections...almost like they put the plate on before the paint was dry (which I doubt). Better advice might be to wait and check under the plate at drop off since they will repair any damage before getting on the ship.
nope they stopped repairing damage on ED.
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      12-03-2019, 12:41 PM   #11
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That picture looked like whomever removed the front plate removed it wrong from pulling on the license plate. From pulling this caused some of the paint and attach to the adhesive. Were you present during the removal of the license plate? If not then I would not be so fast to blame BMW...

I've done two European Deliveries and never had an issue. I used dental floss to remove the front plate and then GooGone to remove the strong adhesive.
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      12-03-2019, 12:44 PM   #12
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Quote:
Originally Posted by goku7 View Post
nope they stopped repairing damage on ED.

Was probably accurate when it was written since this thread is from 2016!
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      12-03-2019, 12:46 PM   #13
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Quote:
Originally Posted by goku7 View Post
nope they stopped repairing damage on ED.
Yeah, I've heard that as well - but even if the damage was not incurred during the ED and was obviously a flaw in the paint prior to the BMW ED front plate being mounted at the Welt?

Name:  M2C - Front Bumper - Paint Damage (1 of 2).jpg
Views: 598
Size:  284.2 KB

This was found behind the front ED plate after my PPF installer carefully removed it - similar to the OP, the adhesive wasn't touching this part of the bumper, the ED plate was just covering it up. My thoughts are that the damage occurred at the Welt/Leipzig, prior to the plate being mounted, OR, during the transportation process either from Germany to the Baltimore VDC & customs, or during the transport from the VDC to the dealership. There is also zero paint on the back of the plate, or on the adhesive, further indicating this was existing damage and someone chose to mount the damn front plate anyway. Who would've thought that one should demand that the delivery specialist remove the front plate when inspecting the car at initial delivery at the Welt to ensure the front plate wasn't hiding pre-existing damage prior to acceptance...

Additionally, my car was delayed at the VDC about a month ago, due to "exterior trim damage". I was not informed as to what this damage was, other than that they were waiting on parts. So they do in fact still address damage occurring during transportation for ED cars, to the extent that it's identified at the VDC, albeit excluding normal wear and tear on the car (i.e. paint chips, wheel rash, etc.).
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      12-03-2019, 12:49 PM   #14
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Quote:
Originally Posted by chmura View Post
That picture looked like whomever removed the front plate removed it wrong from pulling on the license plate. From pulling this caused some of the paint and attach to the adhesive. Were you present during the removal of the license plate? If not then I would not be so fast to blame BMW...

I've done two European Deliveries and never had an issue. I used dental floss to remove the front plate and then GooGone to remove the strong adhesive.
I understand where you're coming from, and considered this as well - however, the damage is not behind where the adhesive was (which was a single strip of double sided 3M tape) and this was actually behind the middle/bottom of the front ED plate. Additionally, the damage is not consistent with the damage that would be incurred from simply yanking the Ed plate off without using gentle heat and/or floss... it's down through the clear and paint to the damn plastic, and is consistent with something hitting it when the plate was not mounted on the car.

Last edited by ROASTM; 12-03-2019 at 12:54 PM.. Reason: Clarification
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      12-03-2019, 12:56 PM   #15
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Quote:
Originally Posted by ROASTM View Post
I understand where you're coming from, and considered this as well - however, the damage is not behind where the adhesive was (which was a single strip of double sided 3M tape) and this was actually behind the middle/bottom of the front ED plate. Additionally, the damage is not consistent with the damage that would be incurred from simply yanking the Ed plate off without using gentle heat and/or floss... it's down through the clear and paint to the damn plastic.
Yanking on the plate the adhesive WILL remove the clear coat and paint exposing just the black unpainted bumper cover. Especially on a new car with fresh paint.

Not disagreeing with you at all, just pointing out what would happen if you yank on that plate. That adhesive is strong stuff.
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      12-03-2019, 01:04 PM   #16
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Quote:
Originally Posted by chmura View Post
Yanking on the plate the adhesive WILL remove the clear coat and paint exposing just the black unpainted bumper cover. Especially on a new car with fresh paint.

Not disagreeing with you at all, just pointing out what would happen if you yank on that plate. That adhesive is strong stuff.
I believe it, which is also why I didn't want to remove it myself. But the shop immediately sent me pictures of the back of the plate, showing the adhesive and that it was easily peeled after a little heat, with small bit of rubbing alcohol to get the remaining adhesive off the bumper and that no clear/paint came off with it (nor did any rub off on the metal part of the plate, which is what was covering the damage).

I'm not trying to jump the gun to blame BMW, but in light of being told there was other "trim damage" to the car during transport, not being told the specifics of what it was even when I asked, and now this popping up - I've lost a little faith.

Here's a couple pictures of the back of the plate:
Name:  Front ED License Plate.JPG
Views: 598
Size:  332.7 KB

Thanks for the replies guys - appreciate it.
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      12-03-2019, 02:14 PM   #17
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Looks to me like someone took an eraser wheel to the bumper to try and remove the adhesive and forgot the bumper was plastic. Those wheels will eat straight through paint on plastic parts, ask me how I know...
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      12-03-2019, 03:36 PM   #18
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Quote:
Originally Posted by Conissah View Post
Looks to me like someone took an eraser wheel to the bumper to try and remove the adhesive and forgot the bumper was plastic. Those wheels will eat straight through paint on plastic parts, ask me how I know...
In getting further information from the PPF installer, "We use heat from a steamer to loosen the adhesive and then a thin plastic wire to separate the adhesive. No eraser wheels, but we do use a micro fiber towel and liquid 3M adhesive remover to take off any residue as necessary".

I really do not think this was caused from their removal of the plate, but going to be hard to prove either way.

Edit: Went by shop on the way home to see it in person for myself. There's no damage on the plate whatsoever, front or back, and nothing on the back of the plate that would seem like it would've happened in transport. No paint found on the adhesive, and they kept all of the adhesive from the removal in a plastic bag for me. The adhesive also was not placed over/on top of the damaged area. The PPF shop seems very honest and I truly don't think it happened under their watch, and really believe it bumped into something prior to plate being originally mounted. Oh how much I wish the VDC removed the plate and found it, or I just went ahead and removed the plate prior to delivery or drop off in Munich. I really don't think I will be happy with anything but a new OEM bumper from the factory, painted. No word from BMW NA or the dealer today, so will give them a little longer. Meanwhile, the car is essentially completed, aside from the front hood/fenders/bumper (you know, the key places I was most concerned with getting wrapped in the first place...), and the rest of the car looks great.

Last edited by ROASTM; 12-03-2019 at 11:04 PM.. Reason: Additional information
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      12-04-2019, 12:23 PM   #19
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Quote:
Originally Posted by jkoral View Post
Was probably accurate when it was written since this thread is from 2016!
dang forgot to check the date lol. anyways this further proves bmw paint jobs are less reliable than plastidip
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      12-04-2019, 02:44 PM   #20
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Quote:
Originally Posted by chmura View Post
Yanking on the plate the adhesive WILL remove the clear coat and paint exposing just the black unpainted bumper cover. Especially on a new car with fresh paint.

Not disagreeing with you at all, just pointing out what would happen if you yank on that plate. That adhesive is strong stuff.
The stuff they used to mount the front plate for ED is just a foam tape it's not as strong as stuff used to mount spoilers etc. That being said my local dealer knocked my ED plate off in the car wash 3 years later it did leave some very minor scratches behind the plate but nothing like pictured.
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      12-04-2019, 05:28 PM   #21
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Well here is another one to the sample size. My detailer (ceramic coating) took off the front plate in from of me and left these two holes in the paint. The ED adhesive literally peeled the paint off to expose the black.

Called BMW and they said it was the dealer's problem, called my dealer who said it was BMW's problem.

Luckily it's small and I may just touch it up, but moral of the story make your dealer take it off before delivery so that they are responsible if this happens.
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      12-04-2019, 06:13 PM   #22
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Quote:
Originally Posted by Thescout13 View Post
Well here is another one to the sample size. My detailer (ceramic coating) took off the front plate in from of me and left these two holes in the paint. The ED adhesive literally peeled the paint off to expose the black.

Called BMW and they said it was the dealer's problem, called my dealer who said it was BMW's problem.

Luckily it's small and I may just touch it up, but moral of the story make your dealer take it off before delivery so that they are responsible if this happens.
Ugh, I'm sorry to hear you were nailed as well. This just happened I'm assuming?

It does seem to be a slightly different situation to mine, in that my damage was literally not caused by/during the removal of the plate or the adhesive. The damage for me was not beneath or even within an inch or 2 of any of the 4 adhesive strips that were holding it on at each corner. Funny enough, there was another forum member from my area who did ED the day before me, who took his ED car with front plate still on to the same PPF shop I'm using, this morning - there were no issues with his front plate removal and no surprise damages that were hidden behind the plate - guess he's luckier than we are.

Yours is a bit smaller than mine, but I'm completely with you in that no matter the size, you're going to know it's there and a simple bandaid (touch-up paint) fix isn't going to make you feel whole given it's a brand new car.

Hope they do their best here soon and get your problem resolved as well.
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