Bootmod3 customer service

NY135ivishnu · 10-28-2021, 08:25 PM

Ive recently returned from having park Ave service my car for some minor issues. They did an update to the car so my fulls creen CarPlay and other programming has been erased.

When I tried to load the bootmod3 flash I had before, the flash failed and I sent a email to bootmod3 for some support. I was told they needed to screen share into my machine. I proposed a time to do so worrying that they close at 5pm.

I received a email with a link at 8pm with a link and I responded ASAP. About 3 mins Later I open the link and there's no session.

Am I doing something wrong ?

Is there a number that can be called or a live chat? I find it weird that sometimes I get a generated response in regards to the ticket status and other times nothing.

The fact that I live in New York and the car is in jersey doesn't make this any better.

AlpsRider · 10-28-2021, 08:55 PM

It's possible that they updated the ECU. It could mean that it needs to be bench unlocked now.

Enabled · 10-29-2021, 09:50 AM

Quote:

Originally Posted by NY135ivishnu

Ive recently returned from having park Ave service my car for some minor issues. They did an update to the car so my fulls creen CarPlay and other programming has been erased.

When I tried to load the bootmod3 flash I had before, the flash failed and I sent a email to bootmod3 for some support. I was told they needed to screen share into my machine. I proposed a time to do so worrying that they close at 5pm.

I received a email with a link at 8pm with a link and I responded ASAP. About 3 mins Later I open the link and there's no session.

Am I doing something wrong ?

Is there a number that can be called or a live chat? I find it weird that sometimes I get a generated response in regards to the ticket status and other times nothing.

The fact that I live in New York and the car is in jersey doesn't make this any better.

Which car is this for? What month/year production?
It does sound like the DME is now on the newer OBD locked bootloader, which requires bench unlock first.

mike@x-ph.com · 10-29-2021, 10:11 AM

There is no number to call, email only. PTF has good support, stay patient, and they will take care of it. Im sure they get bombarded with hundreds of emails every day

NY135ivishnu · 10-29-2021, 12:34 PM

Quote:

Originally Posted by Enabled

Quote:

Originally Posted by NY135ivishnu

Ive recently returned from having park Ave service my car for some minor issues. They did an update to the car so my fulls creen CarPlay and other programming has been erased.

When I tried to load the bootmod3 flash I had before, the flash failed and I sent a email to bootmod3 for some support. I was told they needed to screen share into my machine. I proposed a time to do so worrying that they close at 5pm.

I received a email with a link at 8pm with a link and I responded ASAP. About 3 mins Later I open the link and there's no session.

Am I doing something wrong ?

Is there a number that can be called or a live chat? I find it weird that sometimes I get a generated response in regards to the ticket status and other times nothing.

The fact that I live in New York and the car is in jersey doesn't make this any better.

Which car is this for? What month/year production?
It does sound like the DME is now on the newer OBD locked bootloader, which requires bench unlock first.

Is there anything that stands out and let's me know this is the case? They seem to think it's the battery of the car.

When they loaded esys it didn't go through.

When I tried to load stock tune it tells me to convert to new rom. When I try and load the new rom it fails.

Enabled · 10-29-2021, 03:19 PM

If you have an enet cable and a Windows laptop, I can probably recover the car

But what month and year M2C is this?

We need more info here

shahano · 10-30-2021, 05:42 AM

Quote:

Originally Posted by Enabled

If you have an enet cable and a Windows laptop, I can probably recover the car

But what month and year M2C is this?

We need more info here

Enabled literally the best person on this forum. An expert with all 2019 and post M2Cs.

GmizM2c · 11-06-2021, 05:49 AM

Quote:

Originally Posted by NY135ivishnu

Ive recently returned from having park Ave service my car for some minor issues. They did an update to the car so my fulls creen CarPlay and other programming has been erased.

When I tried to load the bootmod3 flash I had before, the flash failed and I sent a email to bootmod3 for some support. I was told they needed to screen share into my machine. I proposed a time to do so worrying that they close at 5pm.

I received a email with a link at 8pm with a link and I responded ASAP. About 3 mins Later I open the link and there's no session.

Am I doing something wrong ?

Is there a number that can be called or a live chat? I find it weird that sometimes I get a generated response in regards to the ticket status and other times nothing.

The fact that I live in New York and the car is in jersey doesn't make this any better.

I actually purchased my car there as well. I'm on Long island, didn't know there was a dealer update for full screen carplay.

What map are u running? I'm thinking of diving in but another year on warranty so it makes me nervous.

10-28-2021, 08:25 PM	#1
NY135ivishnu Second Lieutenant 115 Rep 288 Posts Drives: 2009 bmw 135i Join Date: May 2012 Location: New york iTrader: (1)	Bootmod3 customer service Ive recently returned from having park Ave service my car for some minor issues. They did an update to the car so my fulls creen CarPlay and other programming has been erased. When I tried to load the bootmod3 flash I had before, the flash failed and I sent a email to bootmod3 for some support. I was told they needed to screen share into my machine. I proposed a time to do so worrying that they close at 5pm. I received a email with a link at 8pm with a link and I responded ASAP. About 3 mins Later I open the link and there's no session. Am I doing something wrong ? Is there a number that can be called or a live chat? I find it weird that sometimes I get a generated response in regards to the ticket status and other times nothing. The fact that I live in New York and the car is in jersey doesn't make this any better.
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10-28-2021, 08:55 PM	#2
AlpsRider Brigadier General 2865 Rep 3,842 Posts Drives: M2 Competition, LBB, 6MT Join Date: May 2015 Location: Earth iTrader: (0)	It's possible that they updated the ECU. It could mean that it needs to be bench unlocked now.
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10-29-2021, 10:11 AM	#4
mike@x-ph.com BimmerPost Supporting Vendor 24095 Rep 190,633 Posts Drives: 07-335/12-328/18-M4/21-M4CP Join Date: Sep 2013 Location: Las Vegas iTrader: (23)	There is no number to call, email only. PTF has good support, stay patient, and they will take care of it. Im sure they get bombarded with hundreds of emails every day __________________ Check out our current sale by clicking on this link! https://x-ph.com/sale/ Phone number 702-494-9435
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10-29-2021, 03:19 PM	#6
Enabled Lieutenant Colonel 1406 Rep 1,797 Posts Drives: 328xd Wagon, M2 Competition Join Date: Jun 2018 Location: Houston iTrader: (0)	If you have an enet cable and a Windows laptop, I can probably recover the car But what month and year M2C is this? We need more info here __________________ -2014 328d Wagon, 8HP. Self-tuned, 270hp/430ft-lbs. -2019 M2 Competition MT, Alpine White. Self-tuned 560hp -2016 Mini Cooper S, MT. Many plans. Others: -E36 328is. 2000 Z3 Roady. 2003 VW Jetta TDI Manual. Estoril Z3M Coupe.
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