10-28-2021, 08:25 PM | #1 |
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Bootmod3 customer service
Ive recently returned from having park Ave service my car for some minor issues. They did an update to the car so my fulls creen CarPlay and other programming has been erased.
When I tried to load the bootmod3 flash I had before, the flash failed and I sent a email to bootmod3 for some support. I was told they needed to screen share into my machine. I proposed a time to do so worrying that they close at 5pm. I received a email with a link at 8pm with a link and I responded ASAP. About 3 mins Later I open the link and there's no session. Am I doing something wrong ? Is there a number that can be called or a live chat? I find it weird that sometimes I get a generated response in regards to the ticket status and other times nothing. The fact that I live in New York and the car is in jersey doesn't make this any better. |
10-29-2021, 09:50 AM | #3 | |
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It does sound like the DME is now on the newer OBD locked bootloader, which requires bench unlock first.
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-2014 328d Wagon, 8HP. Self-tuned, 270hp/430ft-lbs.
-2019 M2 Competition MT, Alpine White. Self-tuned 560hp -2016 Mini Cooper S, MT. Many plans. Others: -E36 328is. 2000 Z3 Roady. 2003 VW Jetta TDI Manual. Estoril Z3M Coupe. |
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10-29-2021, 10:11 AM | #4 |
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There is no number to call, email only. PTF has good support, stay patient, and they will take care of it. Im sure they get bombarded with hundreds of emails every day
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10-29-2021, 12:34 PM | #5 | ||
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When they loaded esys it didn't go through. When I tried to load stock tune it tells me to convert to new rom. When I try and load the new rom it fails. |
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10-29-2021, 03:19 PM | #6 |
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If you have an enet cable and a Windows laptop, I can probably recover the car
But what month and year M2C is this? We need more info here
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-2014 328d Wagon, 8HP. Self-tuned, 270hp/430ft-lbs.
-2019 M2 Competition MT, Alpine White. Self-tuned 560hp -2016 Mini Cooper S, MT. Many plans. Others: -E36 328is. 2000 Z3 Roady. 2003 VW Jetta TDI Manual. Estoril Z3M Coupe. |
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10-30-2021, 05:42 AM | #7 |
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11-06-2021, 05:49 AM | #8 | |
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I actually purchased my car there as well. I'm on Long island, didn't know there was a dealer update for full screen carplay. What map are u running? I'm thinking of diving in but another year on warranty so it makes me nervous. |
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