Still waiting for my M2...

M2bean · 05-31-2018, 04:06 PM

Quote:

Originally Posted by Brent951

Got it, yeah I have no idea what's going on, if it's not on the boat by Monday like they said it would be then I'm at a loss to what's going on. Does the new online tracking status "My Garage" show it as sitting at the port as well when you put the cursor over the check box?

Mine shows

Finish

Awaiting carrier assignment
A carrier has been assigned to take care of your BMW.

It says, "your car has left the plant is ready to ship." Since 4/19.

Brent951 · 05-31-2018, 04:10 PM

Quote:

Originally Posted by DanG

Actually it would be BMWUSA in New Jersey that she should contact.

Hopefully they can help her.

1-800-831-1117 for Customer Relations

So yeah they are going to at least try and help, I spoke with Jessica in customer relations and they said it has been long enough to open a case to figure out what happened and why it's still sitting. They're supposed to call back in 24 hours with an update then find out something without 48 hours.

Thanks, Brent

Brent951 · 05-31-2018, 04:12 PM

Quote:

Originally Posted by M2bean

It says, "your car has left the plant is ready to ship." Since 4/19.

Check the status using the new system

https://www.bmwusa.com/secured/content/forms/login.aspx

You click on explore my garage off to the right, it's a new system and has a lot more details if you're not already using it.

https://mybmw.bmwusa.com/track-my-bmw.html

M2bean · 05-31-2018, 05:08 PM

Quote:

Originally Posted by Brent951

Check the status using the new system

https://www.bmwusa.com/secured/content/forms/login.aspx

You click on explore my garage off to the right, it's a new system and has a lot more details if you're not already using it.

https://mybmw.bmwusa.com/track-my-bmw.html

It says "at the port". I contacted customer relations today. I spoke with genius yesterday and they sent out a message to the sales manager at my dealership to get in contact with me. They have failed to do so thus far, so today they told me to get in contact with the sales manager. If they continue to fail to do something, I have to give guest relations a call back.

omasou · 05-31-2018, 06:24 PM

Quote:

Originally Posted by M2bean

Quote:

Originally Posted by omasou

My car showed at the port waiting for a ship long after delivery. Search the net to learn how to track the car.

we have tracked it - according to BMW, dealer, and no record of the vin on the shipping website, it's at the port.

The dealers information is only as good as what was entered into the system and it's not always correct nor their fault.

Downunder99 · 05-31-2018, 10:51 PM

Taking a bit of a guess here and it is just speculation based on what had happened with mine. Mine was held for an extraordinarily long time at the VPC due to an issue with the intelligent emergency call unit, which had the car put on "stop sale". They had to wait over a week to get the spare part shipped to the US. As this was roughly around the same date yours should have been shipped, it might be possible that they held the car in Bremerhaven to replace the unit there.

For my 2018 LBB the timeline was as follows:

March 1: Order Placed
March 21: Finished Production
April 3: Reached Port in Bremerhaven (long time between production and port, likely due to Easter Holiday weeks)
April 6: Loaded onto Vessel (Tulane) in Bremerhaven
April 7: Left Bremerhaven (informed by dealer on April 9 with Cargo ID, which you need to track the vessel)
April 8: Reached Zeebrugge
April 11: Left Zeebrugge
April 12: Reached Southampton
April 12: Left Southampton
April 13: Vessel disappeared on tracking map (outside terrestrial tracking reach), making its way across the Atlantic
April 22: Arrived/unloaded in Baltimore
April 24: MPE installed, but put on "STOP SALE!" at the port, due to the intelligent emergency call unit having to be fixed
May 07: Released at the VPC for transport to dealership
May 08: Reached dealership
May 10: Taken delivery

M2bean · 06-01-2018, 10:48 AM

Just an update for anyone wondering. While communication with the dealer was almost zero regarding what is going on with the car in Germany, they managed to pull off the (almost) impossible. There is a brand new M2 now sitting at the dealership with my name written all over it waiting for my approval. I'm very curious to match up the VIN with the ones that were batched out around my original car because this one just hit port within the last few days. Wondering if this car was on the boat my original car should have been on.

The only difference is this car has Apple Car Play (which we did not add to our cars originally due to how annoying we thought it was in a rental car last year). Hopefully it's not as invasive in the BMW as it was in the rental car, or maybe I can choose not to activate it. All I need now is my tint and my black grills and I'll be good to pick up.

My husband shakes his head at me because when I get involved with the customer service issues I can get pretty heated. I was trying to be patient and just trust that it was probably on a boat and that it would be here soon, but when I've had enough of no answers that's when I begin to take action. I managed to stay pretty calm and collected through this whole thing and just state the facts and the truth about our experience, but in the end, when I start raising hell, I usually get what is deserved. It no doubt took some luck, but if I hadn't said anything in the last two days, who knows where I'd be now. Still waiting, and a car with no keys sitting in Germany. And for the record we have been told by someone who wouldn't lie that it truly is what BMW is claiming. That person at the port had ONE JOB. lol.

Happy ending for me. Brent951, I really hope you receive your car much sooner than later.

omasou · 06-01-2018, 04:58 PM

Quote:

Originally Posted by M2bean

Quote:

Originally Posted by omasou

My car showed at the port waiting for a ship long after delivery. Search the net to learn how to track the car.

we have tracked it - according to BMW, dealer, and no record of the vin on the shipping website, it's at the port.

Bummer hope it all works out!

Sideshow · 06-02-2018, 02:50 PM

I hope it works out for you Bean! Please keep us updated. Get yourself some free stuff for all your trouble!

M2bean · 06-03-2018, 10:47 AM

Quote:

Originally Posted by Sideshow

I hope it works out for you Bean! Please keep us updated. Get yourself some free stuff for all your trouble!

Haha nothing was free (except Apple car play which I don’t care about) because they did manage to get a car for me at about the same time my original car was supposed to be here. And honestly i don’t know what they would have had to trade and what they went through to get it. But it’s here. Not quite perfect because they still managed to not be prepared and have my black grills waiting for me even though I made sure to ask them to have them ready over a month ago.

so I’m still without those and it is driving me a little crazy. But it will be perfect later this week

here’s a couple pics for your viewing pleasure.

DanG · 06-03-2018, 12:44 PM

Looks great. You will have a fun time with it. Glad they were able to find you an M2.

efortino · 06-03-2018, 02:18 PM

Quote:

Originally Posted by M2bean

Quote:

Originally Posted by Sideshow

I hope it works out for you Bean! Please keep us updated. Get yourself some free stuff for all your trouble!

Haha nothing was free (except Apple car play which I don’t care about) because they did manage to get a car for me at about the same time my original car was supposed to be here. And honestly i don’t know what they would have had to trade and what they went through to get it. But it’s here. Not quite perfect because they still managed to not be prepared and have my black grills waiting for me even though I made sure to ask them to have them ready over a month ago.

so I’m still without those and it is driving me a little crazy. But it will be perfect later this week

here’s a couple pics for your viewing pleasure.

Looks great !!! Congrats !!

M2bean · 06-04-2018, 09:23 AM

thanks guys! i didn't know i could possibly love a car so much!!

champignon · 06-05-2018, 12:14 AM

Quote:

Originally Posted by M2bean

thanks guys! i didn't know i could possibly love a car so much!!

This much?

https://www.youtube.com/watch?v=06BFsQ_28Co

randyt · 06-05-2018, 12:20 AM

Quote:

Originally Posted by DanG

I think you are being lied to. I can unlock my M2 with my iPhone. I am sure the port has an easy way to unlock the car if needed.

FWIW: The BMW Connected app won't work until the car reaches the states and the system is configured. Had this discussion with the advisor during my ED a few weeks back.

M2Conway · 06-28-2021, 05:15 PM

Hello, new to this forum! Anybody else have an M2 Comp on the way right now? Mine is currently awaiting carrier assignment!!!!!!

pacook81 · 06-28-2021, 09:10 PM

Quote:

Originally Posted by M2Conway

Hello, new to this forum! Anybody else have an M2 Comp on the way right now? Mine is currently awaiting carrier assignment!!!!!!

Same here. Awaiting carrier assignment. Welcome to the forum. I'm in Chicago area and hoping for my car by end of July

DougVA · 06-29-2021, 05:14 AM

I would:

1) Call Genius and ask to speak with a supervisor.

2). Call BMW Corporate in NJ to speak with their Customer Relations reps. If that gets you nowhere, ask for the boss:

Richard Powers
Department Head Customer Relations and Services
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Rich.Powers@bmwna.com

3). Then, go to the top:

EXECUTIVES

Sebastian Mackensen
President and CEO of BMW of North America, LLC
Sebastian.Mackensen@bmwna.com

Shaun Bugbee
Executive Vice President of Operations, BMW of North America, LLC.
Shaun.Bugbee@bmwna.com

Or, just reverse the order of these contacts and start at the very top. I often find that gets amazingly quick results from the bottom.

Anonymoose · 06-29-2021, 05:45 AM

Quote:

Originally Posted by DougVA

I would:

1) Call Genius and ask to speak with a supervisor.

2). Call BMW Corporate in NJ to speak with their Customer Relations reps. If that gets you nowhere, ask for the boss:

Richard Powers
Department Head Customer Relations and Services
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Rich.Powers@bmwna.com

3). Then, go to the top:

EXECUTIVES

Sebastian Mackensen
President and CEO of BMW of North America, LLC
Sebastian.Mackensen@bmwna.com

Shaun Bugbee
Executive Vice President of Operations, BMW of North America, LLC.
Shaun.Bugbee@bmwna.com

Or, just reverse the order of these contacts and start at the very top. I often find that gets amazingly quick results from the bottom.

This thread is from 3 years ago

DougVA · 06-29-2021, 08:08 AM

Ha! I should learn not to try to read and write until after 8 am.

M2Conway · 06-29-2021, 10:49 AM

Quote:

Originally Posted by Anonymoose

Quote:

Originally Posted by DougVA

I would:

1) Call Genius and ask to speak with a supervisor.

2). Call BMW Corporate in NJ to speak with their Customer Relations reps. If that gets you nowhere, ask for the boss:

Richard Powers
Department Head Customer Relations and Services
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Rich.Powers@bmwna.com

3). Then, go to the top:

EXECUTIVES

Sebastian Mackensen
President and CEO of BMW of North America, LLC
Sebastian.Mackensen@bmwna.com

Shaun Bugbee
Executive Vice President of Operations, BMW of North America, LLC.
Shaun.Bugbee@bmwna.com

Or, just reverse the order of these contacts and start at the very top. I often find that gets amazingly quick results from the bottom.

This thread is from 3 years ago

Just realized the same thing 😭😂

05-31-2018, 10:51 PM	#28
Downunder99 Private 56 Rep 88 Posts Drives: 2018 BMW M2 \| LBB \| MT Join Date: Mar 2018 Location: Illinois iTrader: (0) Garage List 2018 BMW M2 [0.00]	Taking a bit of a guess here and it is just speculation based on what had happened with mine. Mine was held for an extraordinarily long time at the VPC due to an issue with the intelligent emergency call unit, which had the car put on "stop sale". They had to wait over a week to get the spare part shipped to the US. As this was roughly around the same date yours should have been shipped, it might be possible that they held the car in Bremerhaven to replace the unit there. For my 2018 LBB the timeline was as follows: March 1: Order Placed March 21: Finished Production April 3: Reached Port in Bremerhaven (long time between production and port, likely due to Easter Holiday weeks) April 6: Loaded onto Vessel (Tulane) in Bremerhaven April 7: Left Bremerhaven (informed by dealer on April 9 with Cargo ID, which you need to track the vessel) April 8: Reached Zeebrugge April 11: Left Zeebrugge April 12: Reached Southampton April 12: Left Southampton April 13: Vessel disappeared on tracking map (outside terrestrial tracking reach), making its way across the Atlantic April 22: Arrived/unloaded in Baltimore April 24: MPE installed, but put on "STOP SALE!" at the port, due to the intelligent emergency call unit having to be fixed May 07: Released at the VPC for transport to dealership May 08: Reached dealership May 10: Taken delivery Last edited by Downunder99; 05-31-2018 at 10:59 PM..
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06-01-2018, 10:48 AM	#29
M2bean KELLY 19 Rep 33 Posts Drives: 2018 LBB M2, MG Metallic 228i Join Date: Mar 2018 Location: Cave Creek, Arizona iTrader: (0)	Just an update for anyone wondering. While communication with the dealer was almost zero regarding what is going on with the car in Germany, they managed to pull off the (almost) impossible. There is a brand new M2 now sitting at the dealership with my name written all over it waiting for my approval. I'm very curious to match up the VIN with the ones that were batched out around my original car because this one just hit port within the last few days. Wondering if this car was on the boat my original car should have been on. The only difference is this car has Apple Car Play (which we did not add to our cars originally due to how annoying we thought it was in a rental car last year). Hopefully it's not as invasive in the BMW as it was in the rental car, or maybe I can choose not to activate it. All I need now is my tint and my black grills and I'll be good to pick up. My husband shakes his head at me because when I get involved with the customer service issues I can get pretty heated. I was trying to be patient and just trust that it was probably on a boat and that it would be here soon, but when I've had enough of no answers that's when I begin to take action. I managed to stay pretty calm and collected through this whole thing and just state the facts and the truth about our experience, but in the end, when I start raising hell, I usually get what is deserved. It no doubt took some luck, but if I hadn't said anything in the last two days, who knows where I'd be now. Still waiting, and a car with no keys sitting in Germany. And for the record we have been told by someone who wouldn't lie that it truly is what BMW is claiming. That person at the port had ONE JOB. lol. Happy ending for me. Brent951, I really hope you receive your car much sooner than later.
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06-02-2018, 02:50 PM	#31
Sideshow Captain 269 Rep 630 Posts Drives: M2C Join Date: Jul 2007 Location: S.F. Bay Area iTrader: (0)	I hope it works out for you Bean! Please keep us updated. Get yourself some free stuff for all your trouble! __________________ F87 M2C E92 335i E36 M3
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06-03-2018, 12:44 PM	#33
DanG Major General 10645 Rep 6,935 Posts Drives: 2018 M2 AW DCT Join Date: Aug 2012 Location: Seattle, WA iTrader: (1) Garage List 2018 BMW M2 [7.68]	Looks great. You will have a fun time with it. Glad they were able to find you an M2.
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06-04-2018, 09:23 AM	#35
M2bean KELLY 19 Rep 33 Posts Drives: 2018 LBB M2, MG Metallic 228i Join Date: Mar 2018 Location: Cave Creek, Arizona iTrader: (0)	thanks guys! i didn't know i could possibly love a car so much!!
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06-28-2021, 05:15 PM	#38
M2Conway New Member 11 Rep 25 Posts Drives: 2021 BMW M2 Competition Join Date: Jun 2021 Location: Coconut Creek, FL iTrader: (0)	Hello, new to this forum! Anybody else have an M2 Comp on the way right now? Mine is currently awaiting carrier assignment!!!!!!
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06-29-2021, 05:14 AM	#40
DougVA Private 85 Rep 78 Posts Drives: 2021 M2 Competition Join Date: Apr 2021 Location: Virginia iTrader: (0)	I would: 1) Call Genius and ask to speak with a supervisor. 2). Call BMW Corporate in NJ to speak with their Customer Relations reps. If that gets you nowhere, ask for the boss: Richard Powers Department Head Customer Relations and Services 300 Chestnut Ridge Road Woodcliff Lake, NJ 07677-7731 Rich.Powers@bmwna.com 3). Then, go to the top: EXECUTIVES Sebastian Mackensen President and CEO of BMW of North America, LLC Sebastian.Mackensen@bmwna.com Shaun Bugbee Executive Vice President of Operations, BMW of North America, LLC. Shaun.Bugbee@bmwna.com Or, just reverse the order of these contacts and start at the very top. I often find that gets amazingly quick results from the bottom. Last edited by DougVA; 06-29-2021 at 05:21 AM..
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06-29-2021, 08:08 AM	#42
DougVA Private 85 Rep 78 Posts Drives: 2021 M2 Competition Join Date: Apr 2021 Location: Virginia iTrader: (0)	Ha! I should learn not to try to read and write until after 8 am.
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