01-22-2019, 02:11 PM | #1 |
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Stuck at Port (VPC) for 6 weeks and counting. What would you do?
My European Delivery was an awesome experience (second ED in four years and fourth BMW in a row). However, everything since then has become a nightmare.
I dropped off my M2C in Germany in early November and it arrived Baltimore on December 10th and has since made the VPC its home. After several weeks of no real information, I was told that they ran into a problem converting the German maps to the US maps and had ordered a replacement head unit. To me I can't comprehend why a new hardware part would be needed to solve a programming/software issue but that's another issue. Six weeks in and still no completion date as they're still awaiting the part. I've escalated a case with BMWNA who've instructed me to hang tight for another couple of weeks after which I can submit for compensation for the time it has been held up (assuming it actually clears in that time). Compensation would factor in items such as property tax, insurance, depreciation, etc. If it's still stuck at that point I would be able to potentially pursue a re-order or exchange for a landed one. At this point, I'm not so sure I even want a car that has been sitting around at the VPC for 6 weeks exposed to the elements (snow storms, below freezing temperatures), random repair work, and possibly other damages. I put down over 40k in October pre-ED that has been tied up in this car that has been held up for repairs I did not authorize. Had this not been a European delivery, I would have simply cancelled the order without any concerns. The ED has added a further layer of complication that would not exist for a standard US delivery (having to finalize contract pre-ED delivery). Has anybody had a similar experience? What would you do in my shoes? Just very fed up at this point with this experience. Last edited by five3three; 01-22-2019 at 02:55 PM.. |
01-22-2019, 02:56 PM | #2 |
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Mine arrived at the same time and I'm just now picking it up at the Performance Center Friday. It sat at port up until last week. Be patient. ED/PCD adds further delays to be prepared for.
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01-22-2019, 03:11 PM | #3 |
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If you suspect the car has been damaged and BMW NA keeps stringing you along, it's probably worth 30 minutes with a lawyer who is well versed in NJ business law.
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01-22-2019, 03:12 PM | #4 |
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Sorry to hear about your delay. Mine was also delayed, but not nearly as long as yours. I had to give up on the PCD because it was going to cause extra delay.
Anyway, I would do everything in my power to get another one. I definitely would not want a new car with this big of an issue already. Good luck bro! |
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01-22-2019, 03:17 PM | #5 | |
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No way I will take this car if it hits 8 weeks. I'd rather reorder a non-ED/PCD vehicle at that point. |
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01-22-2019, 03:21 PM | #6 | |
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I know it doesn't take 6 weeks to order a part from Germany so definitely something doesn't add up. It could be something as innocent as somebody forgetting to put in an order or not prioritizing an order. Or it could be something they're trying to cover up. |
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01-22-2019, 03:26 PM | #7 | |
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01-22-2019, 08:26 PM | #9 |
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01-22-2019, 08:34 PM | #10 |
this is the way
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You've actually got the upper hand. IMO be patient and make sure BMW NA is aware that once the car is transported to you, you will not accept it until you do a full inspection to your satisfaction. Check everything, take it for a drive etc. before taking ownership. If there's an issue you can work out a deal or deny the car altogether, get compensated and order new. 2¢
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01-22-2019, 09:29 PM | #11 | |
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Just hoping I can have something sorted by the time the weather gets nice. I have a new set of 763s just collecting dust. |
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01-22-2019, 09:40 PM | #12 |
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01-23-2019, 09:56 PM | #13 | |
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6 weeks is just since it has been sitting at the vpc. it is over 10 weeks since dropoff in Germany. I was thrilled to drop it off with no damage and expected it to fly right through the process. I am quite pissed about the lack of communication and transparency during this process. Any information I have is from me reaching out and pushing for details. Dealer and genius just have generic info about car location. Euro delivery folks had to reach out to their VPC contacts to get details. |
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