12-18-2016, 07:34 AM | #1 |
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Euro Delivery Warning
I advise all those taking European Delivery at the Welt to demand they remove the plates for inspection under them prior to accepting the car!
I took second delivery of the car from local dealer with my euro plates still on, which my rep suggested for the cool factor, and specifically directed the dealer prep team not to remove. Within four days I had it over to my clear bra installer. And when he removed the front plate to my shock and horror a Nickel-sized gouge was underneath between the area were the tape strips were! BMW corporate is skeptical, and now it's my dealer's fault when it clearly happened at the Welt! |
12-20-2016, 01:08 PM | #3 |
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I pulled my plate off after it came home and noticed the paint had pretty obvious imperfections...almost like they put the plate on before the paint was dry (which I doubt). Better advice might be to wait and check under the plate at drop off since they will repair any damage before getting on the ship.
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12-26-2016, 09:19 PM | #6 |
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that sucks man. i've done 3 EDs so far i have to admit removing the front plates isn't the most fun part. at least they came off with no issues. looking at the damage on your bumper got me puzzled. doesn't look like it's the adhesive pulling off the paint but a rather sharp object nicked the bumper. wonder what it was...
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12-28-2016, 06:50 PM | #7 |
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Yeah, it was not the adhesive. The damage was not even where the adhesive was. They hit something or something hit it at The Welt before put the plate on.
Dealer didn't order my bumper but had me bring it in under that guise. Then offered to fix it. I said no, and he agreed to replace it. Picked my car up today rather than let it sit there for another 5 days while they get the part. My OCD about having this bumper replaced and the paint not matching, or the finish not perfect or not lasting like a factory painted bumper, is off the charts. I also told them I wanted them to order new side reflectors so that the adhesive is factory. I could see them just slapping some tape over them to hold them on or worse using some sort of glue. Am I actually better off just having them repair the bumper? They will have to use some sort of filler since as you can see the plastic is scalloped out. |
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12-29-2016, 06:27 AM | #8 | |
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12-03-2019, 10:48 AM | #9 | |
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12-03-2019, 11:36 AM | #10 | |
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12-03-2019, 11:41 AM | #11 |
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That picture looked like whomever removed the front plate removed it wrong from pulling on the license plate. From pulling this caused some of the paint and attach to the adhesive. Were you present during the removal of the license plate? If not then I would not be so fast to blame BMW...
I've done two European Deliveries and never had an issue. I used dental floss to remove the front plate and then GooGone to remove the strong adhesive.
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12-03-2019, 11:44 AM | #12 |
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12-03-2019, 11:46 AM | #13 |
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Yeah, I've heard that as well - but even if the damage was not incurred during the ED and was obviously a flaw in the paint prior to the BMW ED front plate being mounted at the Welt?
This was found behind the front ED plate after my PPF installer carefully removed it - similar to the OP, the adhesive wasn't touching this part of the bumper, the ED plate was just covering it up. My thoughts are that the damage occurred at the Welt/Leipzig, prior to the plate being mounted, OR, during the transportation process either from Germany to the Baltimore VDC & customs, or during the transport from the VDC to the dealership. There is also zero paint on the back of the plate, or on the adhesive, further indicating this was existing damage and someone chose to mount the damn front plate anyway. Who would've thought that one should demand that the delivery specialist remove the front plate when inspecting the car at initial delivery at the Welt to ensure the front plate wasn't hiding pre-existing damage prior to acceptance... Additionally, my car was delayed at the VDC about a month ago, due to "exterior trim damage". I was not informed as to what this damage was, other than that they were waiting on parts. So they do in fact still address damage occurring during transportation for ED cars, to the extent that it's identified at the VDC, albeit excluding normal wear and tear on the car (i.e. paint chips, wheel rash, etc.). |
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12-03-2019, 11:49 AM | #14 | |
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Last edited by ROASTM; 12-03-2019 at 11:54 AM.. Reason: Clarification |
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12-03-2019, 11:56 AM | #15 | |
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Not disagreeing with you at all, just pointing out what would happen if you yank on that plate. That adhesive is strong stuff.
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12-03-2019, 12:04 PM | #16 | |
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I'm not trying to jump the gun to blame BMW, but in light of being told there was other "trim damage" to the car during transport, not being told the specifics of what it was even when I asked, and now this popping up - I've lost a little faith. Here's a couple pictures of the back of the plate: Thanks for the replies guys - appreciate it. |
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12-03-2019, 01:14 PM | #17 |
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Looks to me like someone took an eraser wheel to the bumper to try and remove the adhesive and forgot the bumper was plastic. Those wheels will eat straight through paint on plastic parts, ask me how I know...
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12-03-2019, 02:36 PM | #18 | |
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I really do not think this was caused from their removal of the plate, but going to be hard to prove either way. Edit: Went by shop on the way home to see it in person for myself. There's no damage on the plate whatsoever, front or back, and nothing on the back of the plate that would seem like it would've happened in transport. No paint found on the adhesive, and they kept all of the adhesive from the removal in a plastic bag for me. The adhesive also was not placed over/on top of the damaged area. The PPF shop seems very honest and I truly don't think it happened under their watch, and really believe it bumped into something prior to plate being originally mounted. Oh how much I wish the VDC removed the plate and found it, or I just went ahead and removed the plate prior to delivery or drop off in Munich. I really don't think I will be happy with anything but a new OEM bumper from the factory, painted. No word from BMW NA or the dealer today, so will give them a little longer. Meanwhile, the car is essentially completed, aside from the front hood/fenders/bumper (you know, the key places I was most concerned with getting wrapped in the first place...), and the rest of the car looks great. Last edited by ROASTM; 12-03-2019 at 10:04 PM.. Reason: Additional information |
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12-04-2019, 01:44 PM | #20 | |
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12-04-2019, 04:28 PM | #21 |
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Well here is another one to the sample size. My detailer (ceramic coating) took off the front plate in from of me and left these two holes in the paint. The ED adhesive literally peeled the paint off to expose the black.
Called BMW and they said it was the dealer's problem, called my dealer who said it was BMW's problem. Luckily it's small and I may just touch it up, but moral of the story make your dealer take it off before delivery so that they are responsible if this happens.
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12-04-2019, 05:13 PM | #22 | |
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It does seem to be a slightly different situation to mine, in that my damage was literally not caused by/during the removal of the plate or the adhesive. The damage for me was not beneath or even within an inch or 2 of any of the 4 adhesive strips that were holding it on at each corner. Funny enough, there was another forum member from my area who did ED the day before me, who took his ED car with front plate still on to the same PPF shop I'm using, this morning - there were no issues with his front plate removal and no surprise damages that were hidden behind the plate - guess he's luckier than we are. Yours is a bit smaller than mine, but I'm completely with you in that no matter the size, you're going to know it's there and a simple bandaid (touch-up paint) fix isn't going to make you feel whole given it's a brand new car. Hope they do their best here soon and get your problem resolved as well. |
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