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      02-02-2018, 06:12 PM   #1
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Dealer messin around with my car?

If I bring my BMW in to the dealer for recall service requiring a software update (2018 LCI Dash), is it required for them to utilize the cigarette lighter? I got a dash camera at the start of the winter season and haven't hard-wired it yet, so it's plugged into the cig. lighter. I go to pick up the car from the dealer and the dash cam is unplugged...hmmm. I am concerned they didn't treat my car like I would have. Additionally, does it require 23 miles of "test driving" to ensure the software "took." Thanks all!
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      02-02-2018, 06:58 PM   #2
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Quote:
Originally Posted by M2guru View Post
If I bring my BMW in to the dealer for recall service requiring a software update (2018 LCI Dash), is it required for them to utilize the cigarette lighter? I got a dash camera at the start of the winter season and haven't hard-wired it yet, so it's plugged into the cig. lighter. I go to pick up the car from the dealer and the dash cam is unplugged...hmmm. I am concerned they didn't treat my car like I would have. Additionally, does it require 23 miles of "test driving" to ensure the software "took." Thanks all!

They probably connect to your ECU port to update the software. 23 miles after you dropped off at the dealer sounds fishy. I always take a pic of the mileage when dropped off cars to get work on. Talk to the manager.
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      02-02-2018, 07:02 PM   #3
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Quote:
Originally Posted by imolam3 View Post
They probably connect to your ECU port to update the software. 23 miles after you dropped off at the dealer sounds fishy. I always take a pic of the mileage when dropped off cars to get work on. Talk to the manager.
Does connecting to the ECU port require unplugging my dash cam from the cig lighter? They wrote the mileage in and mileage out...23 miles.
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      02-02-2018, 07:05 PM   #4
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23 miles sounds like bs
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      02-02-2018, 07:09 PM   #5
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Another comment I received was the mileage could be due to resetting the TMPS. I don't think that it has ever taken that long for me for my summer tires or the winter tires...
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      02-02-2018, 07:20 PM   #6
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Quote:
Originally Posted by M2guru View Post
If I bring my BMW in to the dealer for recall service requiring a software update (2018 LCI Dash), is it required for them to utilize the cigarette lighter? I got a dash camera at the start of the winter season and haven't hard-wired it yet, so it's plugged into the cig. lighter. I go to pick up the car from the dealer and the dash cam is unplugged...hmmm. I am concerned they didn't treat my car like I would have. Additionally, does it require 23 miles of "test driving" to ensure the software "took." Thanks all!
Before you go all postal on them ...

did they turn down your radio or change the station?

While this may sound silly... perhaps the person unplugged the item because it has annoying startup noises? Perhaps they unplugged it so as not to have a current draw at the same time they connected your vehicle for an update? If they connected your vehicle to a battery charger to do an update then again.. it might be advisable for them to unplug your accessories so that they don't cause any damage to them...

As far as the test drive distance.. 23 miles is a fair amount, but I can bet that your dealer will say that it is a normal distance.

I recommend you simply discuss your personal concerns with your SA.

If you feel that the dealer is having too much fun with your car... I would simply advise the SA that you have a GPS tracker on it and you prefer that all test drives be limited to under say.. 5-10 miles. or even ZERO if you prefer. THEN if your instructions are disregarded.. you have a reason for a complaint other than suspicions that the " sky is falling.. "
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      02-02-2018, 08:19 PM   #7
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Quote:
Originally Posted by M3 Adjuster View Post
If you feel that the dealer is having too much fun with your car... I would simply advise the SA that you have a GPS tracker on it and you prefer that all test drives be limited to under say.. 5-10 miles. or even ZERO if you prefer. THEN if your instructions are disregarded.. you have a reason for a complaint other than suspicions that the " sky is falling.. "
I appreciate your thoughts and reply. I haven't felt or indicated anywhere that the "sky is falling" hence my questions here before making any quick decisions/actions. It was just odd behavior from my perspective and I want to be careful regarding any further activities with the dealer.
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      02-02-2018, 08:22 PM   #8
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Quote:
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I appreciate your thoughts and reply. I haven't felt or indicated anywhere that the "sky is falling" hence my questions here before making any quick decisions/actions. It was just odd behavior from my perspective and I want to be careful regarding any further activities with the dealer.
sky is falling = Shenanigans = " I am concerned they didn't treat my car like I would have" .
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      02-02-2018, 09:17 PM   #9
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Not sure about the mileage concerns but my guess is they don't want accessories drawing power while they are doing software updates. Just a guess. Not sure I would get too bent out of shape, I would probably just ask the service manager if this is normal.
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      02-02-2018, 10:57 PM   #10
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What is the lap distance of your local track?
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      02-02-2018, 11:36 PM   #11
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I thought my service dealer was taking my car out for too many miles as well (based on the paperwork showing in/out).

Turns out the in comes from the key they take from your car and is often wrong (it can be what it was when you started the car - any chance you are like 20 miles from the dealer?)

So for me, they were not joyriding the car, just a nice glitch in the system.

And for you, I would bet that had to be disconnected for whatever they had to do.
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      02-03-2018, 03:44 AM   #12
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it's pretty typical for dealerships to unplug dash cams in my area, especially when the car is going into their service area. I don't assume the worst in the employees, just respect that they deserve some privacy when they work.
Even something as simple as an inappropriate joke with a colleague can be taken out of context and blown out of proportion by dash cam footage.
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      02-03-2018, 06:17 AM   #13
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Quote:
Originally Posted by M3 Adjuster View Post
sky is falling = Shenanigans = " I am concerned they didn't treat my car like I would have" .
intersting math
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      02-03-2018, 04:29 PM   #14
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Quote:
Originally Posted by doug_999 View Post
I thought my service dealer was taking my car out for too many miles as well (based on the paperwork showing in/out).

Turns out the in comes from the key they take from your car and is often wrong (it can be what it was when you started the car - any chance you are like 20 miles from the dealer?)

So for me, they were not joyriding the car, just a nice glitch in the system.

And for you, I would bet that had to be disconnected for whatever they had to do.
Quoting this to emphasize it. I had the same thing happen at my last service and I noticed it during the check-in paperwork. They "read your key" to get the car mileage for service in, but it seems like the mileage is not pushed into the key at every start/stop cycle.

It made my mileage in/out discrepancy look really wide as well, but it's because the in had been read too low, rather than the dealer actually driving the car a bunch.

And yeah, when they update any module in the car, it's SOP to unplug power consumers from 12V sockets. They put the car on a super-fancy charger during the flash process, and they don't want anything extra trying to draw power. Realistically, something like a dash cam or radar detector shouldn't draw enough to matter, but that's their procedure. Once I get my dash cam hardwired in, I plan on leaving it on (to make sure they aren't being naughty), but my hardwired radar and lidar gear I always power off before handing over the car.
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      02-03-2018, 06:16 PM   #15
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23 miles is just enough to make a run for lunch or coffee for the whole shop!
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      02-03-2018, 10:13 PM   #16
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Quote:
Originally Posted by Aronis View Post
23 miles is just enough to make a run for lunch or coffee for the whole shop!
I don't know which is worse - the thought of some shop guy taking my car for a 23 mile run or anyone hauling coffee in it for any distance at all!
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      02-03-2018, 10:41 PM   #17
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I don't know which is worse - the thought of some shop guy taking my car for a 23 mile run or anyone hauling coffee in it for any distance at all!
The service manager is running a coke distribution ring on the side, and uses customer's service cars to move the shit around, since this won't point back to him :-)
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      02-04-2018, 09:04 AM   #18
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Quote:
Originally Posted by ZPrime View Post
Quoting this to emphasize it. I had the same thing happen at my last service and I noticed it during the check-in paperwork. They "read your key" to get the car mileage for service in, but it seems like the mileage is not pushed into the key at every start/stop cycle.

It made my mileage in/out discrepancy look really wide as well, but it's because the in had been read too low, rather than the dealer actually driving the car a bunch.
Even if this is the case, the last mileage that should have been synced up to the key should have been about 25 miles more than the car read when I dropped it off, so if that's the case it would have been over/about 2x miles + 2x miles for a total of about 40-50 miles. Regardless, I appreciate the constructive comments/experiences that were shared here.
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      02-05-2018, 01:33 AM   #19
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TPMS is normal procedure. This is why I tell my SA no wash no test drive even for TPMS reset ( don't touch my damn pressures )

That said OP, not much you can do at this point, just voice it nicely to your SA for future reference, if there was any damage it's done. Enjoy your car!

I too get my dash cam unplugged fairly normal since they don't want excessive current draw.
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      02-08-2018, 03:08 AM   #20
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Quote:
Originally Posted by ilvtofu View Post
it's pretty typical for dealerships to unplug dash cams in my area, especially when the car is going into their service area. I don't assume the worst in the employees, just respect that they deserve some privacy when they work.
Even something as simple as an inappropriate joke with a colleague can be taken out of context and blown out of proportion by dash cam footage.
That's why you hardwire it to the battery so they cannot mess with it.

I deserve to know who what and where when it comes to my cars.

I always take a GPS photo of miles as I drop off for service.
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      02-08-2018, 06:16 AM   #21
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Quote:
Originally Posted by ORIGIN M. View Post
That's why you hardwire it to the battery so they cannot mess with it.

I deserve to know who what and where when it comes to my cars.

I always take a GPS photo of miles as I drop off for service.
Doesn’t matter what you do at the power source end. Every single dash cam I’ve ever seen can be unplugged where the cable enters the camera.

“Hard wiring” isn’t going to stop them doing that.
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      02-08-2018, 08:09 AM   #22
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Quote:
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Quote:
Originally Posted by ORIGIN M. View Post
That's why you hardwire it to the battery so they cannot mess with it.

I deserve to know who what and where when it comes to my cars.

I always take a GPS photo of miles as I drop off for service.
Doesn’t matter what you do at the power source end. Every single dash cam I’ve ever seen can be unplugged where the cable enters the camera.

“Hard wiring” isn’t going to stop them doing that.
O RLY?
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