FYI To Remus owners potential & current

nioh_lbbm2 · 05-12-2021, 11:54 AM

If you're in the market for one right now definitely do not buy.

Their support is ghosting everyone right now.

The USA distributor is out of business and Remus is transitioning to a new distributor now that will not help anyone who didn't have a product ship from them (read as literally anyone since no new products are being shipped). Completely ridiculous

Zero warranty support. Just crickets. From Remus HQ in Austria. Multiple follow up emails were sent. Do not buy.

Update 6/2: Remus Austria finally got back to me and approved a complete set of replacement tips with their new logo.

mike@x-ph.com · 05-13-2021, 08:30 AM

I feel your frustration, REMUS did not handle this transition well. Current REMUS USA (previous distributor customers) now needs to contact REMUS Austria for any warranty support. REMUS Austria is taking forever to respond.

This does not apply to any new REMUS customers as they will be handled by other USA distributors and wont have to rely on REMUS Austria

SheWentToJared · 05-13-2021, 09:55 PM

thanks for the heads-up

SCCThree · 05-14-2021, 10:44 AM

Disappointing but good to know. Thx.

EDWYER · 05-14-2021, 01:46 PM

Good info.

05-12-2021, 11:54 AM	#1
nioh_lbbm2 Lieutenant Colonel 1717 Rep 1,899 Posts Drives: M2 Join Date: Mar 2018 Location: California iTrader: (0)	FYI To Remus owners potential & current If you're in the market for one right now definitely do not buy. Their support is ghosting everyone right now. The USA distributor is out of business and Remus is transitioning to a new distributor now that will not help anyone who didn't have a product ship from them (read as literally anyone since no new products are being shipped). Completely ridiculous Zero warranty support. Just crickets. From Remus HQ in Austria. Multiple follow up emails were sent. Do not buy. Update 6/2: Remus Austria finally got back to me and approved a complete set of replacement tips with their new logo. Last edited by nioh_lbbm2; 06-02-2021 at 04:45 PM..
	Appreciate 2 mikeyymonster526.00 SCCThree816.00 Tweet Quote

05-13-2021, 08:30 AM	#2
mike@x-ph.com BimmerPost Supporting Vendor 24199 Rep 190,807 Posts Drives: 07-335/12-328/18-M4/21-M4CP Join Date: Sep 2013 Location: Las Vegas iTrader: (23)	I feel your frustration, REMUS did not handle this transition well. Current REMUS USA (previous distributor customers) now needs to contact REMUS Austria for any warranty support. REMUS Austria is taking forever to respond. This does not apply to any new REMUS customers as they will be handled by other USA distributors and wont have to rely on REMUS Austria __________________ Check out our current sale by clicking on this link! https://x-ph.com/sale/ Phone number 702-494-9435
	Appreciate 2 SCCThree816.00 Poffman493.00 Quote

05-13-2021, 09:55 PM	#3
SheWentToJared Enlisted Member 16 Rep 48 Posts Drives: 2015 M3 Join Date: Sep 2017 Location: Philadelphia iTrader: (0)	thanks for the heads-up
	Appreciate 0 Quote

05-14-2021, 10:44 AM	#4
SCCThree Lieutenant 816 Rep 559 Posts Drives: 2020 BMW M4 Competition Join Date: Jul 2014 Location: Dallas iTrader: (0)	Disappointing but good to know. Thx.
	Appreciate 0 Quote

05-14-2021, 01:46 PM	#5
EDWYER Yoda of mods 1674 Rep 3,006 Posts Drives: X5 RWD Join Date: Feb 2018 Location: NC iTrader: (40) Garage List 2015 X5 RWD [0.00] 2016 BMW M2 [10.00]	Good info. __________________ Current: 2020 Explorer ST (Agate Black Metallic), F15 SGM RWD F87 AW (retired) F30 SBM 316rwhp/440rwtq (retired) Follow me on Twitter: https://twitter.com/EdwyerCLT YT: https://www.youtube.com/@DWYERGARAGE/videos
	Appreciate 0 Quote