[Swish77]

Originally Posted by F87source

So they have a part number for the buttons, or did the have to replace the entire radio?

I thought it was only the buttons, but I just checked the paperwork .... Looks like the entire audio "head unit" was replaced, part # 61316832881. They're about $150.

[F87source]

Originally Posted by Swish77

Just the buttons.

Do you have the part numbers for the buttons? That would really help a lot of people out of warranty.

[F87source]

This was all I could find, and probably a really good deal:

Just found this amazing item on AliExpress. Check it out! C$10.90 20%OFF | Dashboard Air Condition AC Button Key Cap Repair Kit For BMW 1 2 3 4 F Series F20 F30 F35 F45 F46 F80
https://a.aliexpress.com/_mtW8kuG


Good reviews too

[F87source]

Originally Posted by Swish77

I thought it was just the buttons, but I just checked the paperwork .... Looks like the entire audio "head unit" was replaced, part # 61316832881. They're about $150.

Just saw the part numbers (thanks), holy sh*t $150?!

[mikeyymonster]

I need to do mine too, it’s starting to crack on the buttons I used frequently. 2021 with only 9k miles.

[F87source]

Originally Posted by mikeyymonster

I need to do mine too, it’s starting to crack on the buttons I used frequently. 2021 with only 9k miles.

I don't even know what to say about bmw anymore lol. This really is scaring me.

[chris719]

Originally Posted by F87source

I don't even know what to say about bmw anymore lol. This really is scaring me.

It seems like it affects every F2x/F3x/F8x... surprised there isn't a TSB or recall or something.

[F87source]

Originally Posted by chris719

It seems like it affects every F2x/F3x/F8x... surprised there isn't a TSB or recall or something.

Yeah it's super annoying, but they might just be playing it off like the charge pipes.

[Swish77]

Originally Posted by F87source

I don't even know what to say about bmw anymore lol. This really is scaring me.

I'm curious to see if the replacement units will eventually have the same problem. I have until July 24, 2025, to see .... before my warranty runs out!

[chris719]

Originally Posted by Swish77

I'm curious to see if the replacement units will eventually have the same problem. I have until July 24, 2025, to see .... before my warranty runs out!

I assume it will, just like the tails . Maybe I'll push my buttons really hard just before warranty expires.

[m2ss]

I just realized I had a radio...

[jgb]

Bought my 2020 M2C with 8k miles and all of the buttons had hairline cracks in them. After sending the info to the regional manager, my first local BMW dealer told me they would not cover the button replacement under warranty as this issue was caused by general "wear and tear" (they also said they've never seen the issue before). Went to a second BMW dealer near me and this dealer fixed the issue under warranty with no issues, and said they've seen that issue before (+ this is a much smaller BMW dealer than the first one). If one dealer refuses to fix the issue under warranty, my advice would be to reach out to other dealers as these buttons should be covered under the factory warranty.

[Maynard]

Isn't there a sort of national service line at BMW NA that you can complain to about this kind of arbitrary denial?

[jgb]

Originally Posted by Maynard

Isn't there a sort of national service line at BMW NA that you can complain to about this kind of arbitrary denial?

I called them after the first dealer denied the warranty fix, they said they couldn't do anything about it as it is a dealer decision.

[Swish77]

Originally Posted by jgb

I called them after the first dealer denied the warranty fix, they said they couldn't do anything about it as it is a dealer decision.

Hmmmm ..... My dealer gave me the impression that he needed and got approval from BMW USA. I sent him a couple of photos, he forwarded them somewhere, and the dealership then fixed the problem under warranty.

Surprised to hear it's a dealer-to-dealer decision and that there's not a higher BMW corporate department involved.

[Maynard]

BMW CCA has an ombudsman program that might help with this if you get a denial (and are a club member). I've heard good things about them regarding older issues, would be worth a try. Should be more straightforward since this isn't a question of 'is it a warranty issue' but rather a policy issue of why some dealerships won't honor a warranty consistently (avoids the technical debates, just a policy issue).

[MmmmmM2]

Just realized my radio buttons are cracked as well.

[BlacMacJac]

now that mine is out of warranty - and #1 and #2 are cracked, again, - and was quoted $300+ to replacement - anyone find a good aftermarket source other than the AliExpress link above? Just checking.

[medphysdave]

Originally Posted by BlacMacJac

now that mine is out of warranty - and #1 and #2 are cracked, again, - and was quoted $300+ to replacement - anyone find a good aftermarket source other than the AliExpress link above? Just checking.

I plan to get mine into the dealership just before the warranty is up. I can't believe it's been almost 3 years already.

[dbhajek]

anyone have a good how two to remove and replace?

[fili92]

Hi everyone.
My m2c is from May 2019 and currently has 89,000km (55,300mi) and for a few months I have noticed that I also have cracks on the radio buttons.
Luckily they are very small, only on the 3 you can see much.
The warranty has now expired, but I will still point it out at the next service and let's see what they offer me. Honestly, I don't like the idea of having the dashboard dismantled to replace that part, I'm afraid of the noise if something isn't reassembled properly.

[medphysdave]

I had my buttons replaced yesterday under warranty. Replacement buttons are much less sticky. I think the spacing between the old buttons was too tight. Here was the before image.

My car has almost 25k miles. Always garaged. Parked in a parking garage at work so rarely parked in direct sunlight.