[Ravenseal]

I went into the dealership with my brand new '22 M240i. One of the stock Pirelli P7 RFTs had developed a sidewall bubble at only 500~ miles. According to the Pirelli website, they offer one year of road hazard protection for original equipment tires, but the dealership gave me a hard time about processing a claim and honoring said protection. They told me they'd send me a bill if they couldn't figure out how to process the claim with Pirelli. In addition to that, their tech damaged the wheel with a power tool when mounting it back on the car. I have 791M Jet Black wheels, which are painted. Not sure if the area where the damage occurred can be easily repaired. Does anyone have similar experiences and can share how they managed the conversation with dealership management? What was the outcome? Should I push for a new wheel? The picture might look odd, like reflections, but those are fact gouges that go down to bare metal.

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[tracer bullet]

Put a few dabs of touch-up paint from a bottle on it and call it a day. Crap happens, don't let it ruin the car for you. Of all the places to scrape paint, that's about the least important. Sure, it sucks, but - it'll be the first of many blemishes.

[alex2364]

I've had this happened and showed the damage to the service manager right away before leaving the dealer. They admitted fault and at first tried to repair the wheel. When the results weren't 100% like new, I insisted on a new wheel and they finally agreed after I made a huge deal about it and contacted the general manager.

[overcoil]

thats the scratch inside the lug hole ?

I wouldn't be happy. I'm curious if the pneumatic jumped when the bolt tightened to way over spec. If the other lug bolts loosen properly like they weren't overtorqued I might let it slide. If all the lugs turn out to be extremely tight I might go back to dealer and kindly discuss the issue due to the newness.

I just purchased a new wheel for my 235 due to my one and only curb rash, About $600.

[Ravenseal]

Originally Posted by Caravaggio

thats the scratch inside the lug hole ?

I wouldn't be happy. I'm curious if the pneumatic jumped when the bolt tightened to way over spec. If the other lug bolts loosen properly like they weren't overtorqued I might let it slide. If all the lugs turn out to be extremely tight I might go back to dealer and kindly discuss the issue due to the newness.

I just purchased a new wheel for my 235 due to my one and only curb rash, About $600.

Yeah, inside the lug hole. I didn't even think about the lug bolt being over torqued. Thanks for pointing this out. I'm going to make them remount the wheel as a first point of action.

[overcoil]

Originally Posted by Ravenseal

Yeah, inside the lug hole. I didn't even think about the lug bolt being over torqued. Thanks for pointing this out. I'm going to make them remount the wheel as a first point of action.

Ideally you want to tighten lugs to spec and then in 300 miles (or some future time ) retighten. But dealers can't be having you back in to retighten so they go a little tight. Now if they go so tight you can't remove a wheel when you have a flat then that's way too much.

Also, I would say that kind of scratch is a fluke. That the Tech isn't a real dick for doing that. See what happens, act cool and mention the low miles.

[kfscoll]

TL;DR version - my dealer replaced all four of my wheels with brand new ones after gouging one wheel when installing new tires.

Long version - I had my dealer install new tires on my M2 after about 1.5 years of ownership. In the process, they gouged one of my wheels. I pointed it out to them and they sent the wheel out to a third party for repair. The repair was TERRIBLE and the finished wheel no longer matched the other three wheels. So the dealer sent the remaining three wheels out for repair at the same third party. After that, all four wheels looked awful. I have black 437Ms and you could tell that they painted the whole wheel black and then attempted to machine the spokes to expose the metal underneath — but the machined sections were different sizes and no longer flat. Not only that, but the paint was very, very bumpy — not smooth and glossy at all like it was when new. Anyway, I took my car back to the dealer, showed them all the problems, and they replaced all four of my wheels with brand new ones without hassle.

[ToddBlack88]

Originally Posted by kfscoll

TL;DR version - my dealer replaced all four of my wheels with brand new ones after gouging one wheel when installing new tires.

Long version - I had my dealer install new tires on my M2 after about 1.5 years of ownership. In the process, they gouged one of my wheels. I pointed it out to them and they sent the wheel out to a third party for repair. The repair was TERRIBLE and the finished wheel no longer matched the other three wheels. So the dealer sent the remaining three wheels out for repair at the same third party. After that, all four wheels looked awful. I have black 437Ms and you could tell that they painted the whole wheel black and then attempted to machine the spokes to expose the metal underneath — but the machined sections were different sizes and no longer flat. Not only that, but the paint was very, very bumpy — not smooth and glossy at all like it was when new. Anyway, I took my car back to the dealer, showed them all the problems, and they replaced all four of my wheels with brand new ones without hassle.

I had similar.

The dealer I have been using for years damaged the face of one of my wheels when switching tires, and THEY brought it to my attention right away. They said they were sending all 4 in to be refinished because they found when doing only 1 wheel, they never get a perfect match.

Good group of guys there.

[BIGW0RM]

I had a M5 wheel damaged at the dealer. It FLEW off the balance machine!!! I got all 4 wheels powder coated to any color I wanted for that. I choose black since mine where silver.

[DanG]

This is why I never buy tires from a dealer. Discount Tires have never damaged a wheel of mine.

[Ravenseal]

Originally Posted by DanG

This is why I never buy tires from a dealer. Discount Tires have never damaged a wheel of mine.

Unfortunately dealerships are the only ones who readily carry these shitty BMW Spec Pirelli tires. Can't wait to be off them.

[BIGW0RM]

Originally Posted by Ravenseal

Unfortunately dealerships are the only ones who readily carry these shitty BMW Spec Pirelli tires. Can't wait to be off them.

The michelins look SO much better. I hate my Pzeros. The fronts looks so oversized its gross! I must have .5" of rubber past the rim lip. I like how the michelins have a very slight trapezoid shape to them / \.

[MJBO]

Originally Posted by ToddBlack88

I had similar.

The dealer I have been using for years damaged the face of one of my wheels when switching tires, and THEY brought it to my attention right away. They said they were sending all 4 in to be refinished because they found when doing only 1 wheel, they never get a perfect match.

Good group of guys there.

Hang on, how do they refinish the three wheels that weren’t damaged? Sounds to me like they made the three wheels worse to match the damaged one.

If the dealer damaged one of my wheels when it was in for service I’d be p***ed and demand they replace it with a new one. The refinished wheel will NEVER look like the others unless they screw them all up..sorry, “refinish” all of them them.

My 2020 X3 will be getting Michelins when the factory P ZEROs wear out.

[DanG]

Originally Posted by MJBO

Hang on, how do they refinish the three wheels that weren’t damaged? Sounds to me like they made the three wheels worse to match the damaged one.

If the dealer damaged one of my wheels when it was in for service I’d be p***ed and demand they replace it with a new one. The refinished wheel will NEVER look like the others unless they screw them all up..sorry, “refinish” all of them them.

My 2020 X3 will be getting Michelins when the factory P ZEROs wear out.

If you are on 8 year old tires you should replace them now regardless of how much tread is left.

[cfm56d7b]

Originally Posted by alex2364

I've had this happened and showed the damage to the service manager right away before leaving the dealer. They admitted fault and at first tried to repair the wheel. When the results weren't 100% like new, I insisted on a new wheel and they finally agreed after I made a huge deal about it and contacted the general manager.

This happens quite often - as it happened to me as well. Showed the wheel scratches to the SA when picking up the car. The dealer apologized and sent the vehicle to a wheel repair expert. Few days later, all wheels - not just one - were as good as new.

That's the correct response from a dealer that values its customers.

[MJBO]

Originally Posted by DanG

If you are on 8 year old tires you should replace them now regardless of how much tread is left.

Huh? My 2020 X3 is….. two years old.

[DanG]

Originally Posted by MJBO

Huh? My 2020 X3 is….. two years old.

Just looking at your profile for a 2014 M4.

[MJBO]

Originally Posted by DanG

Just looking at your profile for a 2014 M4.

I didn't say anything about my M4, but it's wearing 6 month old Michelin PS4S tyres.

[DanG]

Originally Posted by MJBO

I didn't say anything about my M4, but it's wearing 6 month old Michelin PS4S tyres.

Makes sense that an X3 came with run flats. You should add the X3 to your profile.