[ryem3]

Originally Posted by Artemis

See also this thread ("BMW dealership joyride?"):
http://f80.bimmerpost.com/forums/sho....php?t=1231807

Did you see where that guy lives? Are you surprised? I'm not.

[Smokey]

Originally Posted by F87LUV

Exactly. I even went as far as questioning if they felt the need the take advantage of me because I'm a woman and perhaps I wouldn't pay attention to such things but he's messing with the wrong one. The manager just continued to apologize and said he would do anything to make it right but like I said, nothing to fix. The kid is lucky the car is broken in and he didn't cause any damage or kill anyone. I hope he gets fired. Lesson learned, I will wait with my car for its service this week at BMW.

It's always better to wait for your car. And when I take my car in for service at BMW, I always tell them I wanna ride along if the car needs to be test driven and they've always obliged.

[Rock Sweden]

Sorry this happened & you're catching shit for it. I had a tire repaired by an independent shop & my car never left my sight. I even watched the mechanic do the repair. I was like

[Em-Two]

You could always sell the tainted M2 and get a new one now. The residual is probably pretty close to MSRP still.

[Formawerx]

wow that really sucks. It's really great that you had the data to show for it. In fact, I think you've just convinced me to purchase this product.

[DivideBYZero]

A 0-60 time of 9.44 seconds (0.3g) means that, at MOST, he used 46% of the available acceleration.

Stop being a spoilt brat and get over it. You should most certainly not get anyone fired.

[Jackie Chiles]

Originally Posted by Artemis

Extreme comparison to point out why your reasoning is flawed IMHO: rapists sometimes plead a similar reasoning ("Come on, we went out, had a few drinks, so in a way, (s)he agreed to what happened later that night."). As I said, it's not merely about expectations - no, it's about legitimate expectations, the difference between appropriate/proper and clearly inappropriate/improper.

See also this thread ("BMW dealership joyride?"):
http://f80.bimmerpost.com/forums/sho....php?t=1231807

False. There's no such thing as legitimate rape. Test drives after service are usually legitimate.

[AngryBaby]

This thread has jumped the shark

[ashburyn54]

Originally Posted by DivideBYZero

A 0-60 time of 9.44 seconds (0.3g) means that, at MOST, he used 46% of the available acceleration.

Stop being a spoilt brat and get over it. You should most certainly not get anyone fired.

No Indy tire shop should drive you car further than the parking lot. I don't care how hard or not hard it was driven. It's principle, she's not a spoiled brat for having an opinion other than yours.

[PackPride85]

Originally Posted by Sideshow

Call your credit card company and refuse to pay for the service and then call BMW USA.....

None of that will actually do anything.

[King_Slayer]

Im pretty sure 95% of people on these forums wouldn't feel comfortable about what happened. Not sure where some of these comments are coming from. Whether the person driving it was 18 or 45 and whether it was half throttle or full out gunning it, isn't really relevant. Were all attached to our cars one way or another, this wasn't cool.

[devo]

The OP has every right to be upset. The negative responses, name callng, etc. are ridiculous.

[PackPride85]

Originally Posted by King_Slayer

Im pretty sure 95% of people on these forums wouldn't feel comfortable about what happened. Not sure where some of these comments are coming from. Whether the person driving it was 18 or 45 and whether it was half throttle or full out gunning it, isn't really relevant. Were all attached to our cars one way or another, this wasn't cool.

I wouldn't feel comfortable, but other than complaining to the management of the shop and not using them anymore there's really nothing you can do.

[Jackie Chiles]

Originally Posted by ashburyn54

No Indy tire shop should drive you car further than the parking lot. I don't care how hard or not hard it was driven. It's principle, she's not a spoiled brat for having an opinion other than yours.

This doesn't make sense to me. I think a tech has an obligation to ensure that the work was done properly. Changing wheels and tires is usually a pretty straightforward thing, but somebody should test drive it too make sure there are no issues.

Indeed, I would have preferred that the car be driven on I278 to get the car up to 60 mph to double check for out of balance/vibration issues.

Reasonable minds may differ, but if I'm picking up a car after service I don't want to get out on the highway and find a problem on the way home.

If someone can explain how the data obtained from the test drive in this case constituted abuse it would be appreciated, but it doesn't look like it was to me.

[ashburyn54]

Originally Posted by Jackie Chiles

This doesn't make sense to me. I think a tech has an obligation to ensure that the work was done properly. Changing wheels and tires is usually a pretty straightforward thing, but somebody should test drive it too make sure there are no issues.

Indeed, I would have preferred that the car be driven on I278 to get the car up to 60 mph to double check for out of balance/vibration issues.

Reasonable minds may differ, but if I'm picking up a car after service I don't want to get out on the highway and find a problem on the way home.

If someone can explain how the data obtained from the test drive in this case constituted abuse it would be appreciated, but it doesn't look like it was to me.

This is something I can agree with for the most part. But when a tire is mounted, balanced inflated and then torqued down to spec there's no real reason to test besides maybe the TPMS system.

If it was the dealer I would probably be okay with it. An 18-20 something year old kid driving a new M car, not so much.

[Artemis]

Originally Posted by Jackie Chiles

False. There's no such thing as legitimate rape. Test drives after service are usually legitimate.

Ill-founded again:

• correct that there's no such thing as 'legitimate rape'; rape is per se illegitimate; that's why I gave that example;
• incorrect where you suggest that starting off with something legitimate gives you unlimited freedom to do whatver you consider appropriate or pleasing for yourself; you may use your entrusted powers in function of the purpose - not abuse those; if the act you committed is reasonably deemed to be improper/inappropriate by others (regardless of your view), it's abuse, and the customer has all the right reasons to be upset and complain about it; under those circumstances, a signed document will be merely a paper parachute for you and your landing won't be a soft one.

Back to square one: it's about legitimate expectations, the difference between appropriate/proper and clearly inappropriate/improper.

[Zippster]

Originally Posted by F87LUV

I had my winter tires installed yesterday. I usually wait for my car but I had some things to take care of so I left it there and came back a couple hours later. I reset my trip meter when I pulled into the shop so the first thing I noticed was that there was 1.3 miles on it which I thought was odd. My 'automatic' wasn't syncing so I figured I'm just being crazy so I left. A short while later, I get home and app updates and this is what I found:

Thanks for posting this! I'm glad you caught them, seems like a joy ride to me and it did not sound like they denied it. I have in brought wheels and new tires into a shop off the car because I don't like them using an impact wrench to tighten the lug nuts. They should be done with a torque wrench. Using a impact incorrectly can warp the rotors. Lastly, on cars like my pickup where I could not do this, the shop did not road test it after the tire install work.

It's your right to feel the way you do. I might just have to pick up that app.

Thanks again.

[gds52]

This is completely wrong. I would be mad as hell, that's why I make sure to write no test drives on the worksheet. If any drive is required I go with them.
I would also give a bad review online, this is their fault and probably they do this with all sports cars.
Make sure you check your wheels properly for any damage.
I guess now you know what to do next time
Enjoy your winter tires

[F87LUV]

This is a car forum so I'm pretty shocked that I'm being called names and that I'm overreacting for someone taking my car out without permission and driving it in an aggressive manner.

Is it a huge deal? No but it was enough to piss me off and stop doing business with that shop. It was All Tire & Service on Rhine Ave on Staten Island.

For those that are unconcerned with the stats of the app, you're missing the point. If I can pull my ten previous logs and have nowhere the amount of hard pulls on the car then some random shop kid certainly has no right driving my car in the manner either. It's MY car, not his. /story

[Aronis]

Turn this around to your advantage. You have them dead to rights with the computer log, fortunately there does not appear to be any damage (?hidden mechanical should show up well before your warrantee runs out).

I'd speak with the manager and work a deal to make you happy, such as next set of tires for your car (any of your cars) to be mounted and balanced for free....I am sure they would throw you this bone, it's usually $40 a wheel or so.

Hold back on 'burning them' on Facebook or other since that's pretty useless to you!

Mike

(do they also sell gasoline? a few free fill ups?)

[devo]

Originally Posted by F87LUV

This is a car forum so I'm pretty shocked that I'm being called names and that I'm overreacting for someone taking my car out without permission and driving it in an aggressive manner.

Is it a huge deal? No but it was enough to piss me off and stop doing business with that shop. It was All Tire & Service on Rhine Ave on Staten Island.

For those that are unconcerned with the stats of the app, you're missing the point. If I can pull my ten previous logs and have nowhere the amount of hard pulls on the car then some random shop kid certainly has no right driving my car in the manner either. It's MY car, not his. /story

I would have to agree. Who cares what unempathic people think. You did nothing wrong. The butthead mechanic should have had a couple bitch slaps. Same goes for some of the buttheads on this forum.

[Artemis]

Originally Posted by F87LUV

This is a car forum so I'm pretty shocked that I'm being called names and that I'm overreacting for someone taking my car out without permission and driving it in an aggressive manner.
Is it a huge deal? No but it was enough to piss me off and stop doing business with that shop. It was All Tire & Service on Rhine Ave on Staten Island.
For those that are unconcerned with the stats of the app, you're missing the point. If I can pull my ten previous logs and have nowhere the amount of hard pulls on the car then some random shop kid certainly has no right driving my car in the manner either. It's MY car, not his. /story

IMHO to make the best of this bad situation on a moral level, apply empathy during your eventual conversation with the manager (well, if you're still willing to have a talk with them): they perfectly know that you're right, hence, ask the manager in a composed but determined way how (s)he would feel if (s)he'd found out that someone or some object (s)he cares about got messed around with. Also: would the mechanic have driven exactly the way he did if you had been inside the passenger seat during the so-called 'test drive' ? Why the difference ?

If you're dealing with decent folks caring for their business, they'll do some commercial gesture. Not necessary something of financial relevance, but at least something symbolic (apart from an apology).