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      03-02-2016, 01:30 PM   #45
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Quote:
Originally Posted by PARTSFROMERIK
To bad its only CSI scores that are on here, and not sales lol.
Actually it's based largely on sales but there are many factors of what qualifies the dealer for center of excellence, or COE. Every department and multiple performance aspects of every department are taken into consideration based on goals set by BMW NA.
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      03-02-2016, 01:32 PM   #46
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Quote:
Originally Posted by alexandertg21 View Post
It's actually mostly based on purchasing from the dealer. Namely total parts purchase, accessory/PIA sales, total cars sold, CSI, and a few others. These scored are weighted and averaged so if a dealer did remarkable accessory sales (Tischer), the overage would help another score.



It's related to total business and California is the #1 state in the US for BMW. If California were a country on the International market, we'd be somewhere around 5-7th in total BMW sales in the WORLD.



Sales in what aspect? Units? Parts? Service?



Canada also works off the EU catalog which may have something to do with the fact that they are on a different playing field so they are held accordingly. It's a big deal for Canada dealers to sell to American dealers but not the other way around.
In units for sure, parts aswell.
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      03-02-2016, 01:40 PM   #47
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I don't know most of these dealers, but I know United BMW of Gwinnett place and that dealership is completely shit. Worst customer experience of all Atlanta area BMW dealerships. Am in shock that they made the list. It just shows that BMWs system and process for customer feedback is poor.
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      03-02-2016, 01:55 PM   #48
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      03-02-2016, 01:56 PM   #49
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      03-02-2016, 03:08 PM   #50
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I'm pleasantly surprised that a dealer made it on the list from the state of MS. I know some satisfied customers who live in the Jackson area but only buy from Meridian. Food for thought for sure.
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      03-02-2016, 03:10 PM   #51
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Quote:
Originally Posted by hemi to e90
Quote:
Originally Posted by TheEnrique View Post
they missed a few good ones lol
they only missed a few

way too many on that list for this to be that prestigious.

Quote:
Originally Posted by TT3 iN NyC View Post
Where's Rally BMW? :
not on a list that they don't belong on?
+1 for Rallye
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      03-02-2016, 03:11 PM   #52
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Yes we did it again!! Steve Thomas BMW!
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      03-02-2016, 03:12 PM   #53
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Anyone has experience with BMW of Freeport?
What qualifies the dealerships to be on the list?
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      03-02-2016, 03:33 PM   #54
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Quote:
Originally Posted by hollandog
Anyone has experience with BMW of Freeport?
What qualifies the dealerships to be on the list?
I have... Great service, cars are fixed right the first time. They stand by their work, SA's are competent, friendly and don't have attitude.

New sales are good, typically give good pricing and parts department stocks most parts. Oh and lastly their loaner pool of cars ranges from 2 series up to X6.
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      03-02-2016, 03:42 PM   #55
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I live very close to Dave Walter on the list. Their facility is gorgeous, but I can't speak to the customer experience, as no-one would give me the time of day when I stopped in with my girlfriend a few weekends ago. I see lots of cars around here with their plate frames, though.
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      03-02-2016, 03:49 PM   #56
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If anyone is in the Philadelphia area Peter Ryan at Main Line is the best salesman I have dealt with bar none. I buy a LOT of cars and I always have the best experience there.
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      03-02-2016, 03:55 PM   #57
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Quote:
Originally Posted by stealth.pilot View Post
I don't know most of these dealers, but I know United BMW of Gwinnett place and that dealership is completely shit. Worst customer experience of all Atlanta area BMW dealerships. Am in shock that they made the list. It just shows that BMWs system and process for customer feedback is poor.
Totally agree about United Gwinnett!
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      03-02-2016, 04:05 PM   #58
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Quote:
Originally Posted by eddy View Post
no Canadian dealership just because we do not have many good ones here in Canada but Endras BMW should have been on the list
You joking, right? Endras is horrible!
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      03-02-2016, 04:07 PM   #59
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Quote:
Originally Posted by Echoz View Post
Endras is horrible!
What's wrong with Endras?
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      03-02-2016, 04:51 PM   #60
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These dealers are probably just better at intimidating people to give them a perfect score in the customer surveys.
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      03-02-2016, 05:24 PM   #61
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Look at all those Michigan, Indiana, and Ohio dealers!

I'm just glad to see Ann Arbor and Lafayette dealers are not on there.

Last edited by Orenji; 03-02-2016 at 05:25 PM.. Reason: I wasn't finished dood...
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      03-02-2016, 05:38 PM   #62
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Bmw Austin! Great service!
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      03-02-2016, 06:24 PM   #63
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Quote:
Originally Posted by kenzine View Post
Bmw of San Antonio?? Everyone from here avoids this dealership and goes to bmw of Austin but :
Agreed. Good to see the Austin dealership up there.
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      03-02-2016, 06:26 PM   #64
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Quote:
Originally Posted by ad78
Bridgeport, CT is good..
Walter is the man!
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      03-02-2016, 06:37 PM   #65
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Originally Posted by MFNATIK View Post
Sorry, that is Ontario California. Its by my house and its the worst dealership ever so I am not sure what kind of criteria they use for these rankings. Maybe how badly you can screw buyers?
really? i got a pretty good deal from them recently...
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      03-02-2016, 07:01 PM   #66
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