BMW of North America Announces 2015 Best Dealership Awards

JimM6GC · 03-06-2015, 02:42 AM

My wife and I have been to most of the dealers in the greater L.A. area, even though we live in Northern California. I have to agree that the NorCal dealers leave much to be desired, but Steve Thomas in the Camarillo area was the only dealer who flat out ignored us when we stopped in one evening. The sales people were chatting among themselves while we were looking at M6's, and there were no other customers in the showroom. So we simply walked out and bought our M6GC elsewhere. No surprise they did not make the list. Eff 'em. Their loss.

As for BMW Irvine, +1 to what others have said.

2014_335i · 03-06-2015, 06:33 AM

Anyone want to chime in on Colorado dealerships?

ALPINE6SPD · 03-06-2015, 06:44 AM

Quote:

Originally Posted by sdshah

Stevens creek doesn't give you a loaner unless ur 24. Lick my taint 24 - this area has billionaires that under 24.

Spoken like someone under 24. Do you know the reason for this? Some dealerships insurance companies will not allow it. I worked at a place like this. Not the dealerships fault. Blame the lawyers and insurance companies instead or the drivers under 24 who have proven to have more accidents.

Broadsword · 03-06-2015, 06:51 AM

Quote:

Originally Posted by Stubok

BMW of Austin Rocks! First class facilities, great service, great prices and no airs and graces! Will keep going back while I live here.

Can't agree more with this statement. Despite a dealership closer to Fort Hood, I was recommended to BMW of Austin for my first purchase. The best car buying experience I've had so far.

Picked up my second BMW in Virginia, all I gotta say is I wish I was still able to purchase and service my cars at BMW of Austin.

LI M6 · 03-06-2015, 07:39 AM

BMW of Southampton ? Really ?

Certainly not my experience - with either Sales or Service.

1N54E92 · 03-06-2015, 08:15 AM

Not single one from the DelMarVA area ?

GOLFFRR · 03-06-2015, 08:24 AM

Quote:

Originally Posted by govad

wheres steve thomas at?

there is a lot more that goes into these now a days then great service and prices. the parameters have changed a lot over the years. We have won it 9 times (in a row) when the parameters were different. Congrats to those dealers who won!

atg4 · 03-06-2015, 08:24 AM

Just so you guys know, COE isn't just based on sales. It's also based on purchasing parts from bmw, CSI, and a bunch of other categories. Sales only constitutes about 20% of the total consideration. I'm sorry some of you got ripped off by sales departments but I don't feel it's fair to judge the whole dealer by your sales experience.

LI M6 · 03-06-2015, 08:38 AM

Quote:

Originally Posted by alexandertg21

Just so you guys know, COE isn't just based on sales. It's also based on purchasing parts from bmw, CSI, and a bunch of other categories. Sales only constitutes about 20% of the total consideration. I'm sorry some of you got ripped off by sales departments but I don't feel it's fair to judge the whole dealer by your sales experience.

You may be right but from the average consumer's perspective, the only thing we judge a dealership on is the sales and service experiences....occasionally parts as well.

slalomfever · 03-06-2015, 09:10 AM

Some of the comments here are hilarious...there are like 13 different categories that a dealership has to hit to make the "Center of Excellence". It is not simply based on how good of a deal you got or how you were treated. Sales, service and parts also have to meet the goals. Most of the larger dealerships are not listed.

fecurtis · 03-06-2015, 10:35 AM

Wonder what the specific criteria is for getting this designation.

sdshah · 03-06-2015, 10:58 AM

Quote:

Originally Posted by ALPINE6SPD

Quote:

Originally Posted by sdshah

Stevens creek doesn't give you a loaner unless ur 24. Lick my taint 24 - this area has billionaires that under 24.

Spoken like someone under 24. Do you know the reason for this? Some dealerships insurance companies will not allow it. I worked at a place like this. Not the dealerships fault. Blame the lawyers and insurance companies instead or the drivers under 24 who have proven to have more accidents.

Then get better insurance. I am 27 and own my own IT company. But I was under 24 when I lived in the area. However, they should market to me because I am not rare in that area. Stevens creek claims to be the best dealership in the affluent South Bay where you have young and successful people.

Also, why don't they check the stats for how accident prone drivers under 24 who drive BMW's. I'm sure it's not that different than a 44 year old.

Sorry old-timers, the luxury market is fighting to sell the 3 series and c classes to make those large quarterly numbers. Who do you think buys all those cars? The younger age group.

If a dealership 6 miles away can give me a loaner when you are 21 then I am sure Stevens creek can take out a new insurance policy.

fecurtis · 03-06-2015, 11:26 AM

Quote:

Originally Posted by sdshah

Also, why don't they check the stats for how accident prone drivers under 24 who drive BMW's. I'm sure it's not that different than a 44 year old.

They did. You think insurance comes up with risks assessment by making it up?

There are these people known as actuaries...they've got decades of data and statistical analysis on the risk assessments for this sorta thing.

If someone under 24 doesn't like it? They can just buy from a dealership that will give them a loaner. I understand some insurance companies and/or dealerships don't want to take a seemingly unnecessary risk but there's plenty who won't see an issue with it. I had no problems getting loaners at 22 and upward, well I did, but age wasn't a factor, it was more so the Infiniti dealer at the time rarely had any loaners.

BEMR · 03-06-2015, 11:34 AM

Waaaaa they didn't treat me right.

BavFan_08 · 03-06-2015, 12:26 PM

Quote:

Originally Posted by Opo

Exactly what I was thinking.... 32 winners and none from Canada... does that mean all of our dealers SUCK?

This is very common in various industries.

Canada to the US is just a drop in the bucket financially and even demographically...the population and market is too small for them to care.

I know a lot of companies where "North America" only includes the USA.....quite pathetic and stupid IMHO

ZilberGrau ZHP · 03-06-2015, 02:42 PM

Quote:

Originally Posted by M3maniac20

If you go back to BMW of Austin, meet with Steve Tremont. He is the best, no bs, and doesn't waste your time.

Would love to PM with you about that!

ZilberGrau ZHP · 03-06-2015, 02:57 PM

Quote:

Originally Posted by davis449

Yep. I can tell you all for a fact 14 is a fucking out and out LIE. There is no one, and I mean no one, in San Antonio who owns a BMW that will argue with me. I had heard all the horror stories before I bought my BMW (at another horrendous dealer in Houston). They fucked up my hood while doing an "adjustment" and now it's way out of line. I haven't taken it back in spite of how badly it annoys me because they are that big of a PITA to deal with. Thank GOD we're getting another one sometime soon.

I disagree, they used to be the absolute best, but are falling down a bit.

I have done biz with BMW SA since 2004 have owned 4 cars bought from there 3 new 1 used. The service department up to about 2012 to me was the worst thing I have ever experienced- got the horror stories to prove it. Albert is my service adviser last two years and has really done me, my wife and my brother a solid job. However, I will never ever buy another vehicle from them. My wife is getting a M235- I will go out of state if I have to since I keep hearing horror stories about the Houston dealerships. Maybe I should go to the Rio Grande Valley if they have a dealership? I know they have an Audi one that stocks R8's! But they have to treat people right cuz they could be in the Cartel and....

And San Antonio is getting another BMW Dealer?

TiAgUSMC · 03-06-2015, 03:45 PM

Quote:

Originally Posted by 4corners

Palm Springs BMW better get with the program now that BMW owns a private track in Palm Springs.

My thoughts exactly!

davis449 · 03-06-2015, 03:57 PM

Quote:

Originally Posted by Ze4eMCe

I have done biz with BMW SA since 2004 have owned 4 cars bought from there 3 new 1 used. The service department up to about 2012 to me was the worst thing I have ever experienced- got the horror stories to prove it. Albert is my service adviser last two years and has really done me, my wife and my brother a solid job. However, I will never ever buy another vehicle from them. My wife is getting a M235- I will go out of state if I have to since I keep hearing horror stories about the Houston dealerships. Maybe I should go to the Rio Grande Valley if they have a dealership? I know they have an Audi one that stocks R8's! But they have to treat people right cuz they could be in the Cartel and....

And San Antonio is getting another BMW Dealer?

I need to go find this Albert guy. For Houston, go try Clear Lake BMW. I didn't buy my current car from them, but shopped there when I was looking. They were good to me, just decided I couldn't do without M Sport package.

///M4 · 03-06-2015, 04:48 PM

How did Pacific BMW make the list? they are the worst dealership I've ever dealt with. Horrible service department, I now drive 30 minutes to Van Nuys to take my car to service.

Pacific was the dealership that took the 1M on a joyride and sold it to a customer without informing him.

03-06-2015, 05:10 PM

Irvine BMW makes the list because they sell cars with 60k markups and parts at 900 percent over MSRP.

Even when the same car is for sale at a LA area dealer for MSRP or under.

Sparrow3493 · 03-06-2015, 07:10 PM

Quote:

Originally Posted by index1489

Irvine BMW makes the list because they sell cars with 60k markups and parts at 900 percent over MSRP.

Even when the same car is for sale at a LA area dealer for MSRP or under.

+1

03-06-2015, 02:42 AM	#89
JimM6GC Private First Class 29 Rep 180 Posts Drives: '15 M6 GC; '16 B6 Join Date: Mar 2014 Location: Northern California iTrader: (0)	My wife and I have been to most of the dealers in the greater L.A. area, even though we live in Northern California. I have to agree that the NorCal dealers leave much to be desired, but Steve Thomas in the Camarillo area was the only dealer who flat out ignored us when we stopped in one evening. The sales people were chatting among themselves while we were looking at M6's, and there were no other customers in the showroom. So we simply walked out and bought our M6GC elsewhere. No surprise they did not make the list. Eff 'em. Their loss. As for BMW Irvine, +1 to what others have said. Last edited by JimM6GC; 03-06-2015 at 02:48 AM..
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03-06-2015, 06:33 AM	#90
2014_335i Enlisted Member 18 Rep 49 Posts Drives: 2014 335i Join Date: Nov 2014 Location: Denver, CO iTrader: (0)	Anyone want to chime in on Colorado dealerships?
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03-06-2015, 07:39 AM	#93
LI M6 Enlisted Member 11 Rep 48 Posts Drives: 2014 M6 GC Join Date: Jan 2015 Location: LI NY iTrader: (0)	BMW of Southampton ? Really ? Certainly not my experience - with either Sales or Service.
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03-06-2015, 08:15 AM	#94
1N54E92 Colonel 81 Rep 2,046 Posts Drives: BSM F30 M-Sport Join Date: Jul 2007 Location: Mid-Atlantic, USA iTrader: (4)	Not single one from the DelMarVA area ? __________________ *"Join the BMWCCA today! referral member # is 423910"* F30 328i M-Sport (current), F30 328i Luxury (retired), E92 335i Sports ( retired), E30 325 ( retired)
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03-06-2015, 08:24 AM	#96
atg4 First Lieutenant 85 Rep 381 Posts Drives: F30 Join Date: Jun 2012 Location: CA iTrader: (3)	Just so you guys know, COE isn't just based on sales. It's also based on purchasing parts from bmw, CSI, and a bunch of other categories. Sales only constitutes about 20% of the total consideration. I'm sorry some of you got ripped off by sales departments but I don't feel it's fair to judge the whole dealer by your sales experience.
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03-06-2015, 09:10 AM	#98
slalomfever 1095 Rep 2,151 Posts Drives: Nardo Grey F80 Join Date: Mar 2007 Location: Long Island, NY iTrader: (5)	Some of the comments here are hilarious...there are like 13 different categories that a dealership has to hit to make the "Center of Excellence". It is not simply based on how good of a deal you got or how you were treated. Sales, service and parts also have to meet the goals. Most of the larger dealerships are not listed.
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03-06-2015, 10:35 AM	#99
fecurtis Banned 3262 Rep 6,299 Posts Drives: 2014 BMW 335i M-Sport Join Date: Jan 2014 Location: Arlington, VA iTrader: (0)	Wonder what the specific criteria is for getting this designation.
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03-06-2015, 11:34 AM	#102
BEMR Colonel 978 Rep 2,701 Posts Drives: 15 M4 Join Date: Oct 2014 Location: Murrieta, CA (Home of Ricky Fowler) iTrader: (0)	Waaaaa they didn't treat me right. __________________ Got It: F82 2015 M4 Alpine White / Silverstone With integrity nothing else matters, without integrity nothing else matters.
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03-06-2015, 04:48 PM	#108
///M4 New Member 5 Rep 21 Posts Drives: M4 Join Date: Jan 2013 Location: SoCal iTrader: (0)	How did Pacific BMW make the list? they are the worst dealership I've ever dealt with. Horrible service department, I now drive 30 minutes to Van Nuys to take my car to service. Pacific was the dealership that took the 1M on a joyride and sold it to a customer without informing him.
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03-06-2015, 05:10 PM	#109
RemovedUser Guest 0 Rep n/a Posts Drives:	Irvine BMW makes the list because they sell cars with 60k markups and parts at 900 percent over MSRP. Even when the same car is for sale at a LA area dealer for MSRP or under.
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