Good/Bad experiences with service and LA dealers?

sharpmoney · 04-11-2020, 02:49 AM

Looking to take in my car for a break in service in the LA area, looking for some feedback on the experiences people have had and who their service advisors are. I likely will just take it to Steve Thomas BMW but Camarillo is a bit far for me. Anyone have experience/take their cars to dealers closer to Venice/Playa Vista/Santa Monica area? Thanks.

nioh_lbbm2 · 04-11-2020, 04:24 AM

are you modded? Charlie@McKennaBMWService would be your go-to even if you're not. he's active on the forums. Not too far out for you if you were already considering Camarillo

lax01 · 04-12-2020, 11:34 AM

Quote:

Originally Posted by nioh_lbbm2

are you modded? Charlie@McKennaBMWService would be your go-to even if you're not. he's active on the forums. Not too far out for you if you were already considering Camarillo

Anyone heard from him recently? Sent him an email last week but haven't heard back...

Charlie is the go-to though!

paupypaup · 04-13-2020, 01:22 AM

Charlie was definitely one of the best but as far as I know, he’s no longer working at BMW.

nioh_lbbm2 · 04-13-2020, 04:15 AM

oh wow you're right. He was still there a couple weeks ago

lax01 · 04-13-2020, 11:19 AM

Quote:

Originally Posted by paupypaup

Charlie was definitely one of the best but as far as I know, he’s no longer working at BMW.

You sure? I know he left in the past to go to a Porsche dealership but then he came back to South Bay...

::: Update - ugh - just found him on LinkedIn - looks like he went to Honda in April - DOH! Anybody else have a solid Service Manager?

lax01 · 04-13-2020, 04:52 PM

Similar thread here on F80 boards if you want to follow this: https://f80.bimmerpost.com/forums/sh...1524399&page=4

Joooser · 04-14-2020, 01:57 AM

Charlie is at South Bay BMW last I heard a few months ago.

nioh_lbbm2 · 04-14-2020, 08:35 AM

Quote:

Originally Posted by Joooser

Charlie is at South Bay BMW last I heard a few months ago.

he was, yes but is gone as of the beginning of April

lax01 · 04-14-2020, 10:59 AM

Per Charlie via LinkedIn:

Quote:

see my guys Jorge or Alfonso.

Asked for emails to side-step all the dealership BS with scheduling service

sharpmoney · 04-16-2020, 01:59 AM

Quote:

Originally Posted by nioh_lbbm2

are you modded? Charlie@McKennaBMWService would be your go-to even if you're not. he's active on the forums. Not too far out for you if you were already considering Camarillo

no, not modded at all, break in service.

04-11-2020, 02:49 AM	#1
sharpmoney Private First Class 63 Rep 187 Posts Drives: NA Join Date: Nov 2019 Location: Los Angeles, CA iTrader: (0)	Good/Bad experiences with service and LA dealers? Looking to take in my car for a break in service in the LA area, looking for some feedback on the experiences people have had and who their service advisors are. I likely will just take it to Steve Thomas BMW but Camarillo is a bit far for me. Anyone have experience/take their cars to dealers closer to Venice/Playa Vista/Santa Monica area? Thanks.
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04-11-2020, 04:24 AM	#2
nioh_lbbm2 Lieutenant Colonel 1717 Rep 1,899 Posts Drives: M2 Join Date: Mar 2018 Location: California iTrader: (0)	are you modded? Charlie@McKennaBMWService would be your go-to even if you're not. he's active on the forums. Not too far out for you if you were already considering Camarillo
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04-13-2020, 01:22 AM	#4
paupypaup New Member 9 Rep 14 Posts Drives: '18 M2 Join Date: Jul 2018 Location: OC iTrader: (0)	Charlie was definitely one of the best but as far as I know, he’s no longer working at BMW.
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04-13-2020, 04:15 AM	#5
nioh_lbbm2 Lieutenant Colonel 1717 Rep 1,899 Posts Drives: M2 Join Date: Mar 2018 Location: California iTrader: (0)	oh wow you're right. He was still there a couple weeks ago
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04-13-2020, 04:52 PM	#7
lax01 Major 793 Rep 1,367 Posts Drives: 2017 M2 Join Date: Jan 2007 Location: Los Angeles, CA iTrader: (0)	Similar thread here on F80 boards if you want to follow this: https://f80.bimmerpost.com/forums/sh...1524399&page=4
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04-14-2020, 01:57 AM	#8
Joooser Private 11 Rep 60 Posts Drives: 16 340i, 05 M3 Join Date: Feb 2017 Location: Playa Vista, CA iTrader: (4)	Charlie is at South Bay BMW last I heard a few months ago.
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