10-01-2018, 09:35 AM | #45 | |
Private
77
Rep 86
Posts |
Quote:
Sorry to see they broke your winglets and are ducking responsibility. That further confirms that I will not take either of our cars to Global for service. Whether or not I will buy our next car from Global is to be seen...their pricing is pretty damn good. As for there not being another dealership in 30 miles...there is United BMW in Alpharetta and the other United BMW in Gwinnett--both are around 20 miles away. I was very pleased with the service department at United BMW Alpharetta. The advisor took the time to walk around my car before and after the service to inspect for any damage. Luckily, none was found. Why is this even a thought that crosses your mind? |
|
Appreciate
1
subliminalaudio313.50 |
10-01-2018, 11:56 AM | #46 |
Captain
314
Rep 719
Posts |
Thanks a lot for your comment, I guess there's a big disconnection between sales and customer service.
People that work on the shops seem very sour and pissed at you every single time I go there. There's something bigger going that we may not know, but at the end they are damaging the brand and now I won't buy from Bmw anymore.... I'm serious. This could be the last one |
Appreciate
0
|
10-03-2018, 10:47 AM | #47 |
Major
676
Rep 1,012
Posts |
I live near Atlanta and never been the Global imports. I've heard a lot about them, both positive & negative. I'm sorry this happened to your car's winglets. Even with that type of lift it seems like they still could have used an adapter or puck, as some all it.
I use United BMW of Gwinnett place for service and have had positive experiences with them. I bought my M2 at Nally, get it serviced at Gwinnett, and won't buy from Bmw of South Atlanta at this time, which is the closest to me, LOL. All dealerships are hit or miss and it depends on the type of person who's working there at the time. Some are really into BMW's & M cars, and some are just going through the motions of work, and don't care. |
Appreciate
0
|
10-03-2018, 01:00 PM | #48 | ||
.
13117
Rep 8,300
Posts |
Quote:
"Customer satisfaction is worthless - Customer loyalty is priceless"
__________________
///
|
||
Appreciate
1
subliminalaudio313.50 |
10-14-2018, 03:07 PM | #49 |
Private First Class
126
Rep 114
Posts |
I'm surprised BMW corporate wasn't able to do anything in this situation, is this Global Imports not an authorized BMW dealer? Also, are those winglets OEM?
Seems like the least corporate could do is send you a check for the cost of the winglets on behalf of the dealership, then sort it out with them. This seems like a very lethargic response on corporate's part... |
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|