[nioh_lbbm2]

Originally Posted by mike@x-ph.com

I would not say its dying, its just going to be a rough transition period till the US situation is resolved

Well this coupled with the fact that the new US distributor wont process any claims just because "it didn't ship from them" tells me the company is in a heap of shit. So yes I'd say they're dying.

If you're the ambassador for the brand you need to be accountable for any and all processes relating to the brand. You can't just turn a blind eye and say but we're not Remus USA, we're Remus USA 2.0 so we don't support Remus USA products.

[mike@x-ph.com]

Originally Posted by nioh_lbbm2

Well this coupled with the fact that the new US distributor wont process any claims tells me the company is in a heap of shit. So yes I'd say they're dying.

It's a huge faux pas for sure, but they still can still recover if handled correctly

Of course, they need to take care of all existing claims asap which are REMUS responsibility, not the new distributor.

If they get it resolved, By mid-summer, it'll be back to normal and they will be back as one of the most popular systems.

[Got f1?]

Originally Posted by nioh_lbbm2

figured i'd update my personal experience. It's now been almost a week since the initial email response from Remus of Austria and they haven't replied to my follow/details that they requested for.

Seems to me like Remus is a dying company now...doesn't bode well for us current owners.

Same for me. Got an initial response with apology but nothing since then about a week ago.

[pz619]

Originally Posted by Got f1?

Same for me. Got an initial response with apology but nothing since then about a week ago.

So disappointing to hear. I’m a big fan of Remus but they really need to turn it around. This is unsupportable.

[kyubiii]

I'm currently dealing with a broken Remus valve actuator spring as well. Wondering what solutions/resolutions others have come across?

Thanks in advance!

[AZ-Wildcat]

Originally Posted by kyubiii

I'm currently dealing with a broken Remus valve actuator spring as well. Wondering what solutions/resolutions others have come across?

Thanks in advance!

Hello all,

I was able to connect with the new Remus distributor and get replacement valve springs last year.

Here is the contact info:

Ryan Webb, senior customer service rep
Support@turn14.com
www.turn14.com

They are super helpful and able to ship me a spring at no cost. Good luck!

[kyubiii]

Thanks for the help! Will try reaching out to them, hopefully they are still the US distributors for Remus

[pz619]

I had broke another a few months back. Turn14 was quick to replace.

[mike@x-ph.com]

Originally Posted by pz619

I had broke another a few months back. Turn14 was quick to replace.

[GjXray]

Originally Posted by AZ-Wildcat

Hello all,


Hello all,

I was able to connect with the new Remus distributor and get replacement valve springs last year.

Here is the contact info:

Ryan Webb, senior customer service rep
Support@turn14.com
www.turn14.com

They are super helpful and able to ship me a spring at no cost. Good luck!

While backing into my garage the other day I noticed a high pitched vibration that sounded like it was coming from the exhaust. Sure enough it was a broken valve actuator spring. I used the above info and Turn14 FedExed a new one. Great service!

[inTgr8r]

sounds like these springs need to be re-engineered.

[pz619]

Originally Posted by inTgr8r

sounds like these springs need to be re-engineered.

Yep, have to agree. I think I’ve broke 3 now and can replace them in less than 5 mins. There is a ton of tension on the spring when installing it, way more than necessary in my opinion. Less tension and a stronger metal would probably fix it.

It’s sort of a shame as I really love the exhaust, but am now out of the warranty period. Let’s hope the existing springs hold!

[AZ-Wildcat]

Originally Posted by pz619

Yep, have to agree. I think I've broke 3 now and can replace them in less than 5 mins. There is a ton of tension on the spring when installing it, way more than necessary in my opinion. Less tension and a stronger metal would probably fix it.

It's sort of a shame as I really love the exhaust, but am now out of the warranty period. Let's hope the existing springs hold!

I bought my set up used, it's for sure out of any warranty as it's over 3 years old. Turn14 never asked about the exhaust, they just sent a new spring. And even if they charged you, it couldn't be more than $5 part.

[kyubiii]

Originally Posted by pz619

Yep, have to agree. I think I’ve broke 3 now and can replace them in less than 5 mins. There is a ton of tension on the spring when installing it, way more than necessary in my opinion. Less tension and a stronger metal would probably fix it.

It’s sort of a shame as I really love the exhaust, but am now out of the warranty period. Let’s hope the existing springs hold!

Totally agree, the amount of tension needed to load the spring when installing is silly. What a poor design by Remus. I last replaced the springs 4 months ago, and another one has broken. Its a shame because the exhaust sounds great when it works, but sounds awful when the valves aren't functioning properly. The driving experience is ruined.

I'd love to know more about the way you install them because the last time I replaced the springs 4 months ago, I had to drop the rear section of the exhaust to install properly. Any advice to install them in 5 minutes would be greatly appreciated!