Beware: Dealer damaging winglets

subliminalaudio · 09-20-2018, 08:28 AM

Quote:

Originally Posted by andrewc89

Quote:

Originally Posted by subliminalaudio

any advise ?

Time to find a new dealership.

I have one 2 miles from my house that I refuse to go to because they pull shit like this.
I drive 25 min out of my way anytime I need service work just to go to the one that I trust.
Hopefully you have another dealer in the area you can go to. Tell these people to go fuck themselves.

I will but I need them to make this right

///M TOWN · 09-20-2018, 10:05 AM

Quote:

Originally Posted by subliminalaudio

Quote:

Originally Posted by eDrive

Here is the dude to contact.

GM's are in the dealership by 8am.

The pathetic service manager works for Todd the GM.

.

Thanks a lot !

Absolutely !

Stupid Stealership.

They need to step up and RIGHT their WRONG !!

Let us know they made this right. Don't forget to slam them when you get your survey.

McGary911 · 09-20-2018, 05:08 PM

Wow. Good luck, man.

Through my job, I can get an attorney service just like dental coverage. It’s cheap. I haven’t used it but something like this would have me trying it out for the first time.

///M TOWN · 09-21-2018, 01:08 PM

Any update?

skiparock · 09-21-2018, 06:11 PM

Terrible. Sounds like yelp/google/mgruppe review is required

SUB-ZERO · 09-21-2018, 06:14 PM

Updates?

subliminalaudio · 09-22-2018, 10:40 AM

Update

I visited the dealership and meet the GM and the new service director.
They claimed they don't know if this happen before or at the dealership. ( even with proof pictures provided and missing bolts)

After discussing this issue they promise me to replace bolts and rivets I didn't agree with This fix and left.

Also they promised me a free oil change even when I my car is still under warranty service.

I got a callyesterday from BMW USA and they told me they will try to cal the dealer and see if they can do anything but no promises.

Any thoughts on how I can get a lawyer or any other way to make this better?

Nebelhinten · 09-22-2018, 01:20 PM

Quote:

Originally Posted by subliminalaudio

Update

I visited the dealership and meet the GM and the new service director.
They claimed they don't know if this happen before or at the dealership. ( even with proof pictures provided and missing bolts)

After discussing this issue they promise me to replace bolts and rivets I didn't agree with This fix and left.

Also they promised me a free oil change even when I my car is still under warranty service.

I got a callyesterday from BMW USA and they told me they will try to cal the dealer and see if they can do anything but no promises.

Any thoughts on how I can get a lawyer or any other way to make this better?

Be surprised if BMWNA can't fix this. I had situation where dealer and regional mgr. refused good will repair. Called NA, they escalated to corporate case manager. Had email next day that repair was being covered.

boostm3 · 09-22-2018, 04:45 PM

Quote:

Originally Posted by subliminalaudio

Update

I visited the dealership and meet the GM and the new service director.
They claimed they don't know if this happen before or at the dealership. ( even with proof pictures provided and missing bolts)

After discussing this issue they promise me to replace bolts and rivets I didn't agree with This fix and left.

Also they promised me a free oil change even when I my car is still under warranty service.

I got a callyesterday from BMW USA and they told me they will try to cal the dealer and see if they can do anything but no promises.

Any thoughts on how I can get a lawyer or any other way to make this better?

What kind of redress are you looking for?

M Fifty · 09-23-2018, 07:45 AM

Quote:

Originally Posted by ///Monika

Since they've obviously compromised the integrity of the side skirts, please be careful driving your vehicle.

They're non-structural cosmetic trim?

subliminalaudio · 09-23-2018, 02:15 PM

Global imports is well know in the Atlanta area of being one of the worst places to buy car, get services and the worst customer service ever!

It's only in business because it's big and there's no other bmw dealer in 30 miles.

I was readying the yep, google +, forums and they have horrible reviews and they seem to to care and keep working like this.

Shady practices from comments from ex employees to not doing the services that people pay for....

F87_LCI · 09-23-2018, 03:35 PM

Not sure if it will help, but my car was up on the hoist yesterday so I took these pics (was thinking of your post)...this proves that the car can be lifted correctly without touching the winglets...notice the gap between the lift and the winglet. Last one shows specifically that the mounting point is in the correct location. Guys that did your job are a bunch of fucktards.
.
.

rouxeny · 09-23-2018, 03:55 PM

No way that BMW would have designed the winglets so that they would have to be removed to properly lift the car.

Your dealer didn’t use the correct lift points and then tried to hide the damage they did.

That’s lame. I hope BMWNA can help you out. It seems unlikely the dealer will do anything for you.

Slaney · 09-23-2018, 04:23 PM

Quote:

Originally Posted by F87_LCI

Not sure if it will help, but my car was up on the hoist yesterday so I took these pics (was thinking of your post)...this proves that the car can be lifted correctly without touching the winglets...notice the gap between the lift and the winglet. Last one shows specifically that the mounting point is in the correct location. Guys that did your job are a bunch of fucktards.
.
.

Fucktards.... That's 😂

///Monika · 09-23-2018, 07:10 PM

I was just concerned that they could fall off the vehicle (due to missing blind rivets) and cause additional damage to subliminalaudio's car or other vehicles.

Quote:

Originally Posted by M Fifty

They're non-structural cosmetic trim?

subliminalaudio · 09-23-2018, 07:59 PM

Quote:

Originally Posted by F87_LCI

Not sure if it will help, but my car was up on the hoist yesterday so I took these pics (was thinking of your post)...this proves that the car can be lifted correctly without touching the winglets...notice the gap between the lift and the winglet. Last one shows specifically that the mounting point is in the correct location. Guys that did your job are a bunch of fucktards.
.
.

Thanks for your pics! But if you notice the used adapters to lift the car without touching the car
Also the global imports don't have that type of lifters .. they are moe like long X

F87_LCI · 09-24-2018, 12:39 PM

Quote:

Originally Posted by subliminalaudio

Thanks for your pics! But if you notice the used adapters to lift the car without touching the car
Also the global imports don't have that type of lifters .. they are moe like long X

lol @ "adapters"...this is Canada Bro...that's a hockey puck!

...and no, I'm not kidding...very effective way not to damage the car.

In any event...the guys that were working on your car shouldn't be allowed the fix the wheels on a shopping cart, let alone touch $50K+ autos.
.
.

McPurrs · 09-24-2018, 02:04 PM

Not lifted correctly. Seems open and shut to me. Sue them, you have the metadata to back your claim.

///M TOWN · 09-24-2018, 02:08 PM

This dealer is bad for the entire BMW Brand.

OP did you purchase the car there?

subliminalaudio · 09-25-2018, 05:05 PM

Update

Received another call from BMW USA but useless.. they won't be able to help again.

Been busy .. but will try to stop again at the dealer and see for the last time if they are willing to help.

subliminalaudio · 09-25-2018, 05:45 PM

Quote:

Originally Posted by eDrive

This dealer is bad for the entire BMW Brand.

OP did you purchase the car there?

No I'm glad I didn't ...

///M TOWN · 09-25-2018, 05:52 PM

Quote:

Originally Posted by subliminalaudio

Update

Received another call from BMW USA but useless.. they won't be able to help again.

Been busy .. but will try to stop again at the dealer and see for the last time if they are willing to help.

Stop early in the morning ... See the GM personally.

I am surprised they don't get a bunch of cars keyed the way they do business.

09-20-2018, 05:08 PM	#25
McGary911 Captain 467 Rep 680 Posts Drives: 2017 LBB M2 DCT Join Date: Jan 2017 Location: St Johns, FL iTrader: (0)	Wow. Good luck, man. Through my job, I can get an attorney service just like dental coverage. It’s cheap. I haven’t used it but something like this would have me trying it out for the first time. __________________ 2004 E46 ///M3 SMG Convertible Carbon Blk\Imola 2017 LBB ///M2 DCT 2013 Porsche Boxster S
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09-21-2018, 01:08 PM	#26
///M TOWN . 16076 Rep 8,373 Posts Drives: M GmbH Join Date: Aug 2018 Location: North America iTrader: (0) Garage List 2018 M2 [8.78]	Any update? __________________ ///
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09-21-2018, 06:11 PM	#27
skiparock Second Lieutenant 183 Rep 229 Posts Drives: 2018 M2 lbb manual Join Date: Sep 2012 Location: Austin iTrader: (0)	Terrible. Sounds like yelp/google/mgruppe review is required __________________ 18 M2 lbb manual exec (Euro Delivery) and PDC 11 e92 335i xdrive BSM/PE (Sold) 09 335i xdrive Monaco Blue (Traded) 02 330xi (Sold)
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09-21-2018, 06:14 PM	#28
SUB-ZERO Lieutenant Colonel 294 Rep 1,709 Posts Drives: 2018 M2 + Spur, DB11, F12, X5 Join Date: Jul 2009 Location: VA iTrader: (0)	Updates?
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09-22-2018, 10:40 AM	#29
subliminalaudio Captain 314 Rep 719 Posts Drives: BMW M2 Join Date: Sep 2017 Location: ATLANTA/AUGUSTA iTrader: (0)	Update I visited the dealership and meet the GM and the new service director. They claimed they don't know if this happen before or at the dealership. ( even with proof pictures provided and missing bolts) After discussing this issue they promise me to replace bolts and rivets I didn't agree with This fix and left. Also they promised me a free oil change even when I my car is still under warranty service. I got a callyesterday from BMW USA and they told me they will try to cal the dealer and see if they can do anything but no promises. Any thoughts on how I can get a lawyer or any other way to make this better?
	Appreciate 0 Quote

09-23-2018, 02:15 PM	#33
subliminalaudio Captain 314 Rep 719 Posts Drives: BMW M2 Join Date: Sep 2017 Location: ATLANTA/AUGUSTA iTrader: (0)	Global imports is well know in the Atlanta area of being one of the worst places to buy car, get services and the worst customer service ever! It's only in business because it's big and there's no other bmw dealer in 30 miles. I was readying the yep, google +, forums and they have horrible reviews and they seem to to care and keep working like this. Shady practices from comments from ex employees to not doing the services that people pay for....
	Appreciate 0 Quote

09-23-2018, 03:35 PM	#34
F87_LCI Lieutenant Colonel 1787 Rep 1,718 Posts Drives: 2018 LBB F87 Join Date: Mar 2007 Location: North iTrader: (1)	Not sure if it will help, but my car was up on the hoist yesterday so I took these pics (was thinking of your post)...this proves that the car can be lifted correctly without touching the winglets...notice the gap between the lift and the winglet. Last one shows specifically that the mounting point is in the correct location. Guys that did your job are a bunch of fucktards. . . Attached Images
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09-23-2018, 03:55 PM	#35
rouxeny Living the aloha 240 Rep 449 Posts Drives: 2017 LBB M2 Join Date: Oct 2008 Location: Maui iTrader: (0)	No way that BMW would have designed the winglets so that they would have to be removed to properly lift the car. Your dealer didn’t use the correct lift points and then tried to hide the damage they did. That’s lame. I hope BMWNA can help you out. It seems unlikely the dealer will do anything for you.
	Appreciate 0 Quote

09-24-2018, 02:04 PM	#40
McPurrs The deuce gets loose 290 Rep 499 Posts Drives: '17 M2 BSM 6MT Join Date: Mar 2017 Location: Worcester, MA iTrader: (0)	Not lifted correctly. Seems open and shut to me. Sue them, you have the metadata to back your claim.
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09-24-2018, 02:08 PM	#41
///M TOWN . 16076 Rep 8,373 Posts Drives: M GmbH Join Date: Aug 2018 Location: North America iTrader: (0) Garage List 2018 M2 [8.78]	This dealer is bad for the entire BMW Brand. OP did you purchase the car there? __________________ ///
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09-25-2018, 05:05 PM	#42
subliminalaudio Captain 314 Rep 719 Posts Drives: BMW M2 Join Date: Sep 2017 Location: ATLANTA/AUGUSTA iTrader: (0)	Update Received another call from BMW USA but useless.. they won't be able to help again. Been busy .. but will try to stop again at the dealer and see for the last time if they are willing to help.
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