[Ma Deuce]

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Shortly after I took delivery, the CEL came on at 50 miles. Took it to the service center and they diagnosed it to a faulty O2 sensor. When I went to pick it up, they told me that my service light was on and they performed the break in service.

I did not make much of it assuming they just coded out the break in service light. At 1,200 miles, I went to get a service done and they told me it was already done. I am now bummed that they did a service at 50 miles without asking me, and are refusing to do it now. I am willing to pay out of pocket to get the service done, but I feel conned.

Do I have some recourse here?

[6CylindersEveryDay]

Yeah I would be pissed since the 1,200 mile service is what's specified by the engineers. It obviously should be done at 1200, and obviously wasn't needed at 50. I don't know the BMW world well but I would complain to the service manager at the dealership and if that didn't get me anything I'd complain to BMW USA.

[Fuji550i]

Originally Posted by Ma Deuce

Shortly after I took delivery, the CEL came on at 50 miles. Took it to the service center and they diagnosed it to a fault O2 sensor. When I went to pick it up, they told me that my service light was on and they performed the break in service.

I did not make much of it assuming they just coded out the break in service light. At 12,000 miles, I went to get a service done and they told me it was already done. I am now bummed that they did a service at 50 miles without asking me, and are refusing to do it now. I am willing to pay out of pocket to get the service done, but I feel conned.

Do I have some recourse here?

Bummer! I would ask them to do it again because the car was not properly break in at 50 miles. if they refuse, email to the CEO of bmw NA and file a complaint. That will get their attention. It's a M car so they should have know what they had to do correctly. Check your work order to see if they did actually changed any fluid

[DanG]

What dealer did you use? If it was BMW Seattle ask to talk to London. He is the general manager and owns an M2CS. He should help you.

I assume you meant 1,200 miles not 12,000 miles.

[ptgltw]

They changed the diff oil at 50 miles? If so I would have a huge problem with that.

[Ma Deuce]

Originally Posted by DanG

What dealer did you use? If it was BMW Seattle ask to talk to London. He is the general manager and owns an M2CS. He should help you.

I assume you meant 1,200 miles not 12,000 miles.

I used BMW of Bellevue. Yes, 1,200!

[Ma Deuce]

Originally Posted by Fuji550i

Bummer! I would ask them to do it again because the car was not properly break in at 50 miles. if they refuse, email to the CEO of bmw NA and file a complaint. That will get their attention. It's a M car so they should have know what they had to do correctly. Check your work order to see if they did actually changed any fluid

I will call them and check.

[DanG]

Originally Posted by Ma Deuce

I used BMW of Bellevue. Yes, 1,200!

Now you know why most experienced owners say stay far away from BMW Bellevue.

You should use BMW Seattle instead. Your warranty and maintenance is good at any BMW dealer.

For your information here is a thread on Seattle area dealers: https://f87.bimmerpost.com/forums/sh....php?t=1715470

[MadBimmeRad]

Originally Posted by Ma Deuce

Shortly after I took delivery, the CEL came on at 50 miles. Took it to the service center and they diagnosed it to a fault O2 sensor. When I went to pick it up, they told me that my service light was on and they performed the break in service.

I did not make much of it assuming they just coded out the break in service light. At 1,200 miles, I went to get a service done and they told me it was already done. I am now bummed that they did a service at 50 miles without asking me, and are refusing to do it now. I am willing to pay out of pocket to get the service done, but I feel conned.

Do I have some recourse here?

If you didn't ask for the service and they did it, they should be held responsible for their own error.

[DanG]

Originally Posted by Ma Deuce

Shortly after I took delivery, the CEL came on at 50 miles. Took it to the service center and they diagnosed it to a fault O2 sensor. When I went to pick it up, they told me that my service light was on and they performed the break in service.

I did not make much of it assuming they just coded out the break in service light. At 1,200 miles, I went to get a service done and they told me it was already done. I am now bummed that they did a service at 50 miles without asking me, and are refusing to do it now. I am willing to pay out of pocket to get the service done, but I feel conned.

Do I have some recourse here?

Talk to Alex Long at BMW Seattle service. See if he can make it right for you. He is a great service advisor.

[NYNick]

The 1200 mile service is only changing the engine and differential oils. To do that at 50 miles is ridiculous. To NOT do it now when you reach 1200 miles is a mistake.

You'll have 1150 miles on your oils, engine and differential at that point. They should be changed again.

[arciga18]

These services are "free" because Bmw reimbursed the store.

I have been told by a service manager that they could probably sneak in break-in service around 1000 miles and still get reimbursed.

I don't see how the the store would get reimbursed @50 miles. I also don't know why the store thought it was a good idea on your M.

If you don't get any help , I would consider paying out of pocket to have peace of mind in the future.

[Ma Deuce]

Originally Posted by DanG

Talk to Alex Long at BMW Seattle service. See if he can make it right for you. He is a great service advisor.

Thanks. I have emailed Alex. Let's see where it goes.

[CarJunkie]

Originally Posted by ptgltw

They changed the diff oil at 50 miles? If so I would have a huge problem with that.

I have heard that the break-in oil is not the standard oil and needs to be in there a while to allow a proper break-in. I don't know if that is urban lore or there is truth to that.

[Piets94]

There is a 2017 M4 DTM Champions edition going up for auction in Australia at the moment. It only has 231km on the odo, with the running-in service performed at 188km (less than 120 miles) by the dealer only 2 months ago. Worse than the low mileage is the time spent without any oil change.

I wouldn't have an issue with dropping the oil at 50 miles as I don't believe specific running-in oil is used, but I would definitely change again at 1200. Should be at dealer cost given the factory recommendations and your lack of consent to the earlier 'service'.

[devo]

IIRCC, BMW will not allow the dealer to perform the break-in service to be completed until at least 800 miles. Allow may be a strong word. BMW will likely not pay the dealer for the service. That said, of course closer to 1,200 the better. I do not believe an oil change at 50 miles does anything to help or hurt the break-in process. Have the service done again close to 1,200 miles; customer pay or not.

[CarJunkie]

It's the diff oil that may be the issue. Even if it isn't a different "break" fluid, a lot of shavings get into the oil in the first thousand miles as it breaks in and you want to get all that crap out of there.

[Artemis]

Originally Posted by Ma Deuce

Shortly after I took delivery, the CEL came on at 50 miles. Took it to the service center and they diagnosed it to a faulty O2 sensor. When I went to pick it up, they told me that my service light was on and they performed the break in service.
I did not make much of it assuming they just coded out the break in service light. At 1,200 miles, I went to get a service done and they told me it was already done. I am now bummed that they did a service at 50 miles without asking me, and are refusing to do it now. I am willing to pay out of pocket to get the service done, but I feel conned.
Do I have some recourse here?

Also your M2 CS needs a 1200 miles breaking-in service, regardless whether a service was already performed after 50 miles. Minuscule metallic residues/particles/flakes can end up in oil fluids as part of the breaking-in process (brand new engine). At 1200 miles the engine and diff fluids are replaced. No valid reason exists to disregard the BMW M factory specifications requiring the 1200 miles service, also for warranty reasons. See for example the video in this thread.

Similar threads:
https://f80.bimmerpost.com/forums/sh....php?t=1379372
https://f87.bimmerpost.com/forums/sh....php?t=1254023
https://f87.bimmerpost.com/forums/sh....php?t=1624364

[DanG]

Originally Posted by Ma Deuce

Thanks. I have emailed Alex. Let's see where it goes.

So what did you end up doing?

[Ma Deuce]

So here's the rest of the story.

Alex asked me to call BMW NA, and told me to call back if that didn't go anywhere. (I appreciated his assurance to take care of it, if BMW NA did not). After I called BMW NA, they asked me to call a Service manager at BMW of Bellevue.

Well, I called and left a voice mail. Got a call back from the same service advisor who refused service before. Told me he recalled our conversation and will see what he can do. Got a call again saying they will take care of the oil changes at no cost to me.

Yay! Albeit, this whole episode could have been avoided if they looked beyond the logs to what their customers really care about.

Thank you DanG for the recommendation, and everyone else for the support.

[Golden3ye]

I’m pretty impressed with the support BMW NA has been willing to show owners of the M2CS.


I had a situation with my CS that turned out to be a hilarious non issue. But BMW NA had my back on it 100%.

[DanG]

Originally Posted by Ma Deuce

So here's the rest of the story.

Alex asked me to call BMW NA, and told me to call back if that didn't go anywhere. (I appreciated his assurance to take care of it, if BMW NA did not). After I called BMW NA, they asked me to call a Service manager at BMW of Bellevue.

Well, I called and left a voice mail. Got a call back from the same service advisor who refused service before. Told me he recalled our conversation and will see what he can do. Got a call again saying they will take care of the oil changes at no cost to me.

Yay! Albeit, this whole episode could have been avoided if they looked beyond the logs to what their customers really care about.

Thank you DanG for the recommendation, and everyone else for the support.

Make sure they change the differential fluid also.