BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BIMMERPOST Universal Forums > General BMW News and Cars Discussion > BMW will cut no-cost maintenance program to 3yr/36k for MY2017, and exclude items

View Poll Results: How likely are you to consider another brand after seeing the BMW MP changes?
Definitely will 271 37.28%
Most likely will 124 17.06%
Possibly will 185 25.45%
No chance 147 20.22%
Voters: 727. You may not vote on this poll

Post Reply
 
Thread Tools Search this Thread
      01-08-2016, 12:54 PM   #397
sjpaul
Private
30
Rep
98
Posts

Drives: F30
Join Date: May 2013
Location: New Jersey

iTrader: (0)

I'm really surprised that no one has mentioned the impact this will have on the Dealers.

Not being able to bill BMWNA for brake jobs is going to be a huge hit for the dealer service departments. Great for the local independent shops though...
Appreciate 0
      01-08-2016, 12:57 PM   #398
tturedraider
Major General
tturedraider's Avatar
United_States
4938
Rep
6,219
Posts

Drives: 2018 340i M Sport
Join Date: Apr 2006
Location: Chicago, Edgewater (via Texas & Tennessee)

iTrader: (0)

Garage List
Quote:
Originally Posted by sjpaul View Post
I'm really surprised that no one has mentioned the impact this will have on the Dealers.

Not being able to bill BMWNA for brake jobs is going to be a huge hit for the dealer service departments. Great for the local independent shops though...
Oh, it's been mentioned numerous times in this book of a thread.
__________________
https://youtu.be/-ay-8p2p29w
www.bmwcca.org
member #388003 - Use me as a referral
& you could win a one day ///M Driving School!!

___________________________________________
Appreciate 0
      01-08-2016, 01:02 PM   #399
tex2670
Brigadier General
tex2670's Avatar
United_States
2401
Rep
4,420
Posts

Drives: '23 X1 28i xDrive
Join Date: Jan 2015
Location: Philly

iTrader: (0)

Garage List
Quote:
Originally Posted by sjpaul View Post
I'm really surprised that no one has mentioned the impact this will have on the Dealers.

Not being able to bill BMWNA for brake jobs is going to be a huge hit for the dealer service departments. Great for the local independent shops though...
I'm suspicious of the number of people that will try and find an independent shop, rather than just go back to the dealer by instinct. And--I'm willing to buy that the amount BMW reimburses dealers for included maintenance items is substantially less than the retail price charged to customers (like insurance reimbursements vs. patient charges by doctors).

Those poor, poor dealers are going to come out just fine.

Last edited by tex2670; 01-08-2016 at 01:14 PM..
Appreciate 0
      01-08-2016, 01:09 PM   #400
tturedraider
Major General
tturedraider's Avatar
United_States
4938
Rep
6,219
Posts

Drives: 2018 340i M Sport
Join Date: Apr 2006
Location: Chicago, Edgewater (via Texas & Tennessee)

iTrader: (0)

Garage List
Quote:
Originally Posted by tex2670 View Post
I'm suspicious of the number of people that will try and find an independent shop, rather than just go back to the dealer by instinct. And--I'm willing to be that the amount BMW reimburses dealers for included maintenance items is substantially less than the retail price charged to customers (like insurance reimbursements vs. patient charges by doctors).

Those poor, poor dealers are going to come out just fine.
Agreed. Today's BMW buyers are exceedingly more likely to continue with dealer service after the maintenance plan and new car warranty end. Folks on these forums way over estimate how many consumers care about these things as much as they do.
__________________
https://youtu.be/-ay-8p2p29w
www.bmwcca.org
member #388003 - Use me as a referral
& you could win a one day ///M Driving School!!

___________________________________________
Appreciate 2
      01-08-2016, 01:11 PM   #401
Joshhleee
///M Enthusiast
Joshhleee's Avatar
United_States
30
Rep
357
Posts

Drives: '12 F30, '15 x5 5.0, '15 M4,M5
Join Date: Oct 2012
Location: Los Angeles, California

iTrader: (0)

No brakes.. Thats going to cost a pretty penny.
Appreciate 0
      01-08-2016, 01:13 PM   #402
crono06
Captain
crono06's Avatar
Canada
127
Rep
764
Posts

Drives: 2013 335i and 2018 X3
Join Date: Apr 2013
Location: Toronto ON

iTrader: (0)

Quote:
Originally Posted by tturedraider View Post
Agreed. Today's BMW buyers are exceedingly more likely to continue with dealer service after the maintenance plan and new car warranty end. Folks on these forums way over estimate how many consumers care about these things as much as they do.
I can't even convince my own father to bring his car to an indy even though it is now done with the free maintenance plan.
Appreciate 1
      01-08-2016, 01:17 PM   #403
tex2670
Brigadier General
tex2670's Avatar
United_States
2401
Rep
4,420
Posts

Drives: '23 X1 28i xDrive
Join Date: Jan 2015
Location: Philly

iTrader: (0)

Garage List
Quote:
Originally Posted by crono06 View Post
I can't even convince my own father to bring his car to an indy even though it is now done with the free maintenance plan.
In fairness, depending on each person's situation, the availability of a service loaner is huge, and may be worth the high service charges. If you take it to a local shop, and you have to wait there, or find someone to give you a ride back and forth...it may not be worth it.

I'm lucky to have found a great indy shop within walking distance to my office. Drop it there before 8:00am, my car is ready at the end of the day.

Last edited by tex2670; 01-08-2016 at 01:39 PM..
Appreciate 1
      01-08-2016, 01:46 PM   #404
MKSixer
Lieutenant General
MKSixer's Avatar
34172
Rep
11,637
Posts

Drives: 2015 BMW i8, E63 M6, 328d
Join Date: Jun 2015
Location: Southeast United States

iTrader: (0)

Garage List
2016 M4 GTS (Allotted)  [0.00]
2013 BMW 328d  [0.00]
2007 BMW M6  [10.00]
2015 BMW i8  [10.00]
Quote:
Originally Posted by sygazelle View Post
No need. They are not only lurking, they predicted the reaction before the announcement and they probably guess within a couple percent of what the poll indicates. They also know a couple of things more: 1) The emotional responses that feed this poll will subside by the time we actually go make our next car purchase. 2) They know that if BMW is the car you want to drive otherwise, this change is not going to affect the ultimate decision for most buyers since the competitions' plans free maintenance plans are even worse than BMW's new plan. 3) They have predicted how many buyers will actually leave the brand vs how much money they will save and decided to move forward with the decision based on that analysis. These guys and gals know what they are doing. As a business person I really admire their growth from a niche enthusiast player in the 80s to an amazing global brand today. Its incredibly hard to do what they have done and it isn't luck. So, send the poll results. They are already off working on their next decision.
Agreed. They modeled the potential for adverse reactions and are using this for validation purposes, only. Off the the next decision.
Appreciate 0
      01-08-2016, 02:05 PM   #405
DarthBalls
New Member
0
Rep
27
Posts

Drives: 2014 335i
Join Date: Nov 2005
Location: Clovis, Ca

iTrader: (0)

Garage List
2008 BMW 335i  [0.00]
2006 330i  [0.00]
I don't know if this is enough for me to bail on BMW, but it's enough for me to at least look around... which many may do. I will say, i'm on my 3rd 3 series, and I've had the brakes/rotors replaced on each of them at least once during the first 3/36k, current 335 only has 19K, but they replaced pads on rear at 11K..must have been a bad batch as i don't track the car and i'm not that hard on the brakes.

It is basically 2 oil changes is what we get. Again, not a deal killer, it wasn't the reason I drive these cars, but it was a nice perk that won't be there anymore
__________________
2008 335i-sold
2006 330i-sold
2014 335i
Appreciate 0
      01-08-2016, 02:08 PM   #406
MKSixer
Lieutenant General
MKSixer's Avatar
34172
Rep
11,637
Posts

Drives: 2015 BMW i8, E63 M6, 328d
Join Date: Jun 2015
Location: Southeast United States

iTrader: (0)

Garage List
2016 M4 GTS (Allotted)  [0.00]
2013 BMW 328d  [0.00]
2007 BMW M6  [10.00]
2015 BMW i8  [10.00]
Quote:
Originally Posted by MalibuBimmer View Post
Of course for those of us with the bigger BMWs, X5, 5, 6 & 7 series, the biggest expense during early ownership is tire replacement. Which comes a lot sooner and a lot more often than for other cars. Or so it seems.
Ssssshhhhhhhh. Don't bring up the tires. Don't bring up the tires.
Appreciate 1
      01-08-2016, 02:08 PM   #407
Remonster
Lieutenant Colonel
United_States
821
Rep
1,583
Posts

Drives: E90 M3
Join Date: Dec 2007
Location: San Diego

iTrader: (0)

Quote:
Originally Posted by DarthBalls View Post
I don't know if this is enough for me to bail on BMW, but it's enough for me to at least look around... which many may do. I will say, i'm on my 3rd 3 series, and I've had the brakes/rotors replaced on each of them at least once during the first 3/36k, current 335 only has 19K, but they replaced pads on rear at 11K..must have been a bad batch as i don't track the car and i'm not that hard on the brakes.

It is basically 2 oil changes is what we get. Again, not a deal killer, it wasn't the reason I drive these cars, but it was a nice perk that won't be there anymore
335s are fairly hard on rear pads, I think part of it is the usage of the rear brakes to help control wheelspin with that torquey motor. My 135i and 335is both needed rear pads frequently. I also had front pads and rotors replaced on my M3 after a few track sessions at around 25,000 miles.
Appreciate 0
      01-08-2016, 02:09 PM   #408
tex2670
Brigadier General
tex2670's Avatar
United_States
2401
Rep
4,420
Posts

Drives: '23 X1 28i xDrive
Join Date: Jan 2015
Location: Philly

iTrader: (0)

Garage List
Quote:
Originally Posted by Spartikus View Post
Cadillac has a 4yr 50k maintenance too. Not bad on a 600hp V car.
If anyone is buying a V because of the maintenance plan, they should face a firing squad at dawn.

Imagine what the ATS sales, and sales incentives, would be without the included maintenance? I looked at the ATS before I got my car; then I sat in one at the Philly auto show, after I had my F30 for about a week. When I got out of it, I knew immediately I made the right choice.
Appreciate 0
      01-08-2016, 02:20 PM   #409
MKSixer
Lieutenant General
MKSixer's Avatar
34172
Rep
11,637
Posts

Drives: 2015 BMW i8, E63 M6, 328d
Join Date: Jun 2015
Location: Southeast United States

iTrader: (0)

Garage List
2016 M4 GTS (Allotted)  [0.00]
2013 BMW 328d  [0.00]
2007 BMW M6  [10.00]
2015 BMW i8  [10.00]
Quote:
Originally Posted by tex2670 View Post
And isn't this the joke of it all??? Let's put this thread parallel to one of the "Should I buy the extended maintenance/service plan for $X,000?" People are already shelling out pre-paid for service; but now people are going to go apeshit because they might have to tack on an extra year to that?

All the "enthusiasts" here and on other BMW forums chastise anyone that doesn't option out their BMW the proper way; but BMW trims back the maintenance program, and they are done with the brand? That was the thing holding everyone to the BMW brand--a year of maintenance and free wiperblades and brake pads??? Cry me a river....

I wish there was as much outrage about BMW making HID/LED headlights, back up cameras, blind spot monitoring, fully functional Bluetooth, etc., extra cost options. Again, the enthusiast crowd jumps down people's throats when this is raised--"That's not why you buy a BMW!" "Go buy an Accord with all those things if that's what's important!"

Is it customer unfriendly? Absolutely. But that's really about it....

I think Volvos have a pretty comprehensive service program.....

/ENDRANT
I honestly wish BMW would put more money into the front suspension for all cars, real performance tires for M-Cars, and better quality buttons. The latter is a real pet peeve.

The buttons on my M6 look new after over 100k miles. The buttons on the X5 started rubbing off after about 30,000 miles.

Cheers-mk
Appreciate 0
      01-08-2016, 02:26 PM   #410
DarkstarZero
Lieutenant Colonel
DarkstarZero's Avatar
United_States
1014
Rep
1,719
Posts

Drives: Daytona 95 M3, X7 M50, e92 M3,
Join Date: Nov 2007
Location: Washington DC

iTrader: (6)

Jaguar has a 5 year, 60,000 miles no-cost maintenance and bumper to bumper warranty.
__________________
BMW CCA Track Instructor
Join to win a M School Day at the Performance Center!
Enter Referral ID: 420186
Appreciate 0
      01-08-2016, 02:27 PM   #411
PhillyNate
ENTHUSIAST
PhillyNate's Avatar
United_States
135
Rep
2,097
Posts

Drives: 2010 Porsche Cayman
Join Date: Apr 2011
Location: Philadelphia

iTrader: (0)

Garage List
I've already left for Porsche but goodbye BMW forever. You've completely lost your way.
__________________
"what I'm driving here...is an ending." Jeremy Clarkson
2010 Carrara White Porsche Cayman 6mt
2014 Whiteout Toyota GT-86 6mt(Sold 05/23/15)
2011 Alpine White BMW M3 6mt ZCP Coupe(forced retirement 06/06/14)
2008 Alpine White BMW 328i 6mt Coupe(retired 06/21/11
)
Appreciate 0
      01-08-2016, 02:32 PM   #412
DriveHard
Colonel
DriveHard's Avatar
Colombia
115
Rep
1,998
Posts

Drives: X1 and R58 JCW
Join Date: Aug 2010
Location: Long Island

iTrader: (0)

Quote:
Originally Posted by BIMPY3011 View Post
someone send the poll results to bmw.
You do realize that the poll is only from 423 people.. BMW sold 344,601 cars in 2015.. so this pole result is representative of .00122% of that number.. The enthusiasts here are a tiny part of the big Picture. Although we are special !!
__________________
X1, R58 JCW, M2 in my future if planets align
Appreciate 1
      01-08-2016, 02:43 PM   #413
PushingRedline
Private
16
Rep
97
Posts

Drives: 2017 340xi M-Sport
Join Date: Apr 2014
Location: Ohio

iTrader: (0)

Quote:
Originally Posted by tturedraider View Post
Is your lease for more than 36k miles? Have you needed a brake job during your lease terms? How many other brands that are direct competitors of BMW offer a more extensive maintenance plan? How many have lease terms that are better than BMWFS?
My lease is for 36k miles but was thinking of purchasing the next car. BMW now has a maintenance program similar to Cadillac so it really does level the playing field. Cadillac also has very favorable lease terms too.

I will be looking at getting a cheaper car now (like a Focus RS or VW Golf R) or maybe looking at other brands depending on where I am next year. I will still consider BMW but again this was a big blow to that idea. Lower priced cars like the VW or Ford would combat the cost of paying for these things now. Also, still mad I can't push BMW to my friends and family.

I don't think BMW makes superior cars to everyone else. They make good car but I have had just as many issues with my bmw as with other brands (with service and quality).
Appreciate 0
      01-08-2016, 02:43 PM   #414
MKSixer
Lieutenant General
MKSixer's Avatar
34172
Rep
11,637
Posts

Drives: 2015 BMW i8, E63 M6, 328d
Join Date: Jun 2015
Location: Southeast United States

iTrader: (0)

Garage List
2016 M4 GTS (Allotted)  [0.00]
2013 BMW 328d  [0.00]
2007 BMW M6  [10.00]
2015 BMW i8  [10.00]
Quote:
Originally Posted by DriveHard View Post
You do realize that the poll is only from 423 people.. BMW sold 344,601 cars in 2015.. so this pole result is representative of .00122% of that number.. The enthusiasts here are a tiny part of the big Picture. Although we are special !!
It's not just the poll, it's the commentary too. There is a wealth of information contained herein and I'm sure BMW is/has monitoring it in some manner.
Appreciate 0
      01-08-2016, 02:49 PM   #415
nicknaz
Lieutenant General
nicknaz's Avatar
3183
Rep
10,509
Posts

Drives: C6Z
Join Date: May 2008
Location: NorCal

iTrader: (0)

This won't affect me financially since I have my own non OEM parts I want to put on my purchased M3 anyway, and my leased 335 hasn't been getting much more than an oil change (wife drives car so gently brakes last the whole length of lease, and car is AT)

but it does make me a feel a bit worse about the brand. Each time I feel worse about BMW or the "value" story goes away, it makes it that much easier to switch over to Porsche
Appreciate 0
      01-08-2016, 02:49 PM   #416
DarkstarZero
Lieutenant Colonel
DarkstarZero's Avatar
United_States
1014
Rep
1,719
Posts

Drives: Daytona 95 M3, X7 M50, e92 M3,
Join Date: Nov 2007
Location: Washington DC

iTrader: (6)

Quote:
Originally Posted by DriveHard View Post
You do realize that the poll is only from 423 people.. BMW sold 344,601 cars in 2015.. so this pole result is representative of .00122% of that number.. The enthusiasts here are a tiny part of the big Picture. Although we are special !!
It's 0.122%

This is not a mundane detail, Michael!

__________________
BMW CCA Track Instructor
Join to win a M School Day at the Performance Center!
Enter Referral ID: 420186
Appreciate 1
      01-08-2016, 02:51 PM   #417
sjpaul
Private
30
Rep
98
Posts

Drives: F30
Join Date: May 2013
Location: New Jersey

iTrader: (0)

Quote:
Originally Posted by tex2670 View Post
I'm suspicious of the number of people that will try and find an independent shop, rather than just go back to the dealer by instinct. And--I'm willing to buy that the amount BMW reimburses dealers for included maintenance items is substantially less than the retail price charged to customers (like insurance reimbursements vs. patient charges by doctors).

Those poor, poor dealers are going to come out just fine.
To an extent I agree with you. There are still lots of people, for example, that buy their tires at the dealer. But its gotta be way less people than currently have their brakes done at the dealer.

I'd think that some people, hopefully a significant percentage, would look beyond the dealer for brake jobs that are no longer covered...
Appreciate 0
      01-08-2016, 02:51 PM   #418
David70
Colonel
United_States
1567
Rep
2,665
Posts

Drives: 06 Z4M Coupe - 13 Cadillac ATS
Join Date: Apr 2012
Location: Cincinnati, OH

iTrader: (1)

Quote:
Originally Posted by tex2670 View Post
I'm suspicious of the number of people that will try and find an independent shop, rather than just go back to the dealer by instinct. And--I'm willing to buy that the amount BMW reimburses dealers for included maintenance items is substantially less than the retail price charged to customers (like insurance reimbursements vs. patient charges by doctors).

Those poor, poor dealers are going to come out just fine.
Agree, dealers are probably happy they aren't doing brake jobs at super low margins.

Quote:
Originally Posted by PhillyNate View Post
I've already left for Porsche but goodbye BMW forever. You've completely lost your way.
Correct me if I'm wrong but isn't in now

BMW = 3 years/36 months free maintenance
Porsche = Nothing

Obviously a free maintenance plan wasn't a big deal to you and this helps reinforce BMW's decision?
__________________
2006 Z4M Coupe - Stromung exhaust, ZHP knob, stubby antenna, clutch delay delete
Appreciate 2
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 05:14 AM.




m2
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST