02-08-2020, 04:19 PM | #1 |
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Was I scammed at my dealership service?
Hey guys, I went in for my 25k service this week on my 2017 m2. They replaced my spark plugs and air filter along with the standard scope service. I've never replaced spark plugs this early on but didn't think much about it because I assume they know what they're doing. After getting the car back I decided to check the maintenance schedule for the car and saw that air filter and spark plugs shouldn't need to be replaced this early. Do you guys think I got scammed?
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02-09-2020, 05:17 PM | #3 | |
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If it was included in the free maintenance plan than I don't see how it was a scam? |
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02-09-2020, 08:37 PM | #4 | ||
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02-09-2020, 10:31 PM | #5 | |
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02-09-2020, 11:34 PM | #6 | ||
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02-10-2020, 05:28 AM | #7 |
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Yeah.. it's usually 30k mileage and up that you'd have to change. If it was part of the free service included and they changed earlier, nbd. But if you're paying out of pocket at 23k mileage only, then that's suspect cuz it's well in advance.
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02-10-2020, 09:46 AM | #8 |
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OP you need to give us complete info.
Where are you from? Did you buy the car new or used? What do you mean your service warranty is out at 23k? This alone is concerning because if you're in USA, the service warranty for 2016 model years is 4yr/50k miles. For 2017+ it is 3yr/36k miles. If you bought it used that might make sense since I don't believe the maintenance is transferred to a new owner. |
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02-10-2020, 09:48 AM | #9 |
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@kevinite
Just took a look at your profile and realize you're in LA. You should've had that service covered completely under warranty assuming you bought the car new. |
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02-10-2020, 10:52 AM | #10 |
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I posted about this in another thread. The official maintenance plan says that spark plugs should be done at 3rd oil change (not including the break-in change) or 30K miles IIRC. For most of us with 2017+, this means the final oil change before maintenance plan expires. I asked last time I was in since it was technically my third change (including the break-in) and they told me it was scheduled for my next visit. Should definitely not have been charged if you had the plan active still.
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02-10-2020, 10:58 AM | #11 |
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Yep exactly! So the fact that they told OP that his service warranty was out leads me to believe he bought the car used and the maintenance contract doesn't transfer
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02-10-2020, 11:25 AM | #12 | |
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02-10-2020, 12:14 PM | #13 | ||
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If your car is a MY2017 and maintenance expired in November 2019 that is possible if the first owner bought the car in Nov 2016 which aligns with the timeframe for a MY2017 car being sold Sucks but it is what it is. But I would think that the car would have notified you for service since it usually goes by time elapsed OR mileage. Not sure though since I haven't personally reached that mileage yet for the spark plugs service and 3rd dealer oil change |
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02-10-2020, 12:20 PM | #14 |
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Shortly after getting the E46 I realised the plugs hadn't be changed for nearly 10 years/60k miles. They did not look pretty when I changed them, but the car ran fine.
It ran better afterwards though. |
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02-10-2020, 03:50 PM | #15 | |
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02-10-2020, 08:46 PM | #17 | |
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Not affiliated with them but they're in the back of my mind for future reference: https://www.instagram.com/p/B8Hg-pRH...d=lc3107h44dl1 |
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02-10-2020, 09:38 PM | #18 | |
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02-14-2020, 01:57 PM | #19 |
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Strange. I’m at the dealer getting my 2nd oil service done, and they’re also changing spark plugs. My car is a 2018 with a little over 21k miles. It’s all covered in the warranty, but I was thinking that was kind of early, maybe not.
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02-20-2020, 12:58 AM | #20 |
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Drives: 2017 M2 6MT
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I'm in LA, 2017 M2 MT with 14K mikes, maintenance last month was 3rd oil change along with brake fluid and plugs. Purchased in February 2017, so this is inline with what was said... 3rd oil change, change plugs. Low mileage for plugs. This was my last free service.
My prior N54 135 was 45K for plugs and not tied to oil changes. I had to bring up plugs to my SA before my CPO maintenance expired. |
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02-20-2020, 11:21 AM | #21 |
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Here's what I ended up paying:
Total cost of service: 897.02 (Labor: 456.18, Parts: 396.33, Tax: 44.51) This includes the engine service, intake filter, spark plugs, windshield wipers, and key battery. The wipers and key battery were replaced on my request. Parts breakdown: Engine oil service: 129.95 Intake filter: 47.94 Spark plugs: 6x35.62 = 213.72 Wipers: 61.18 Key battery: 19.72 I'm leaning towards doing my own services from now on. Could've saved a lot of money buying the parts and doing the work myself. |
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02-20-2020, 11:59 AM | #22 | |
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