11-07-2019, 01:08 PM | #1 |
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Scratches and curb rash not fixed at VPC anymore?
I just got a call from my dealer that the car is ready to be picked up. But there are some scratches on the bumper and the wheel. The guy who I dropped off with at Zurich noted that insurance will any scratches and curb rash before redelivery without any deductible but looks like that is not the case ?
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11-07-2019, 02:25 PM | #2 |
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This is no longer the case. There are a few threads were this was mentioned. They stopped sometime back in 2017 I believe. Our F80 was fixed at VPC in 2017, but others haven't had luck since.
See: ED Battle Scar within 24 hours https://f87.bimmerpost.com/forums/sh....php?t=1635581
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Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege
Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene) Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017) |
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11-08-2019, 07:42 AM | #3 |
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They'll fix any scratches if they occurred during transport but not if they occurred while driving the car in Europe. that's why they do the walk through at drop off.
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11-08-2019, 09:31 AM | #4 |
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Also, another thing to remember is that the drop off location people are all contracted services, and not BMW. So they may not be up to date with the policy changes.
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Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege
Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene) Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017) |
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11-08-2019, 01:15 PM | #5 |
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11-08-2019, 03:09 PM | #6 | |
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Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege
Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene) Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017) |
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11-08-2019, 04:11 PM | #7 | |
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11-12-2019, 02:31 PM | #9 |
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same. picked up the car yesterday. crub rash still present in all its glory along with bumper scrapes. disappointed especially since the drop off guy told insurance will cover it no problem
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11-15-2019, 08:53 AM | #10 | |
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However, I know for a fact that I didn't scrape the bumper ANYWHERE in my 797 mile ED adventure, or curb any wheels - but I also know that the person who inspected the car at the Log-in-Out did a very minimal check of the car and wrote down that there were no issues to note. Let's assume a given car had zero rock chips and zero bumper scrapes from ED, but then, while getting on/off a truck, or on/off the boat, the bumper scrapes somewhere after leaving the owner's hands, and a rock chip (or several) show up from the long voyage from Europe to the US. I would then think that these items would certainly need to be covered at the VDC at BMW's expense, but I'd imagine there's certainly risk that they are glossed over and assumed to have been wear and tear from the owner's trip? I'm sure they are using an amount of judgment at the VDC as far as repairing anything that would likely be considered minor and possible to have been incurred by the owner as wear and tear, or by someone involved in the transportation process - but no way for them to really know, absent the drop-off location personnel doing a full, thorough inspection of the vehicle (which didn't happen in my experience). That being said, my car was ahead of schedule as far as ED transportation from Europe to US, landing in Baltimore within 21 days of drop-off, yet I was informed after reaching out to the ED personnel that the car had a piece of exterior trim damaged in transport and they are awaiting the parts for it - i was told about this a week ago and there's still no further update on the car's whereabouts other than it doesn't seem to have been released from processing yet. The wait is killing me... |
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11-19-2019, 10:09 AM | #11 |
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my brand new non ED m2 has been sitting at the port for over 3 weeks....
its like pulling teeth to figure out whats going on, really turning me off to the brand. My last bmw for sure. |
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11-19-2019, 02:36 PM | #12 |
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which port? mine has been at Brunswick since 11/4 and every time I call they say they have emailed the VPC and are waiting for a response with a estimated date of arrival to the dealership
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11-19-2019, 04:17 PM | #13 | |
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In fact, why even buy it now? It's not an ED car that you already paid for. You aren't required to buy it. Just go get something else. I get that you wish it was faster, but sometimes I think people need to take a step back and realize how complicated this process is and how even one hiccup caused by something as small as customs being 1 man down at the port has a cataclysmic impact on every chain of this process. As to not getting the information you want, just remember millions of goods enter the US a day and your car is one of the thousands of BMWs. Hard to get that level of detail to you. What is your SA supposed to do? Call the customs officer in charge? How would he even do that? Same thing with VPC. Edit: I realize I am being a bit harsh. I think I would be annoyed too if this was my first rodeo. I did ED and my car took 4.5 weeks from US port to dealer, but since I have done this before and work heavily in supply chain legal issues, I get that delays happen. That being said, I see how it can sour the experience a bit and apologize if my original post comes off as really insensitive to that very real impression this is leaving on you.
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Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege
Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene) Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017) |
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11-19-2019, 05:06 PM | #14 | |
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11-19-2019, 06:40 PM | #15 | ||
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Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege
Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene) Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017) |
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11-19-2019, 07:22 PM | #16 |
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Thescout13
Calm down buddy. Obvious you have some kind of agenda you want to take out on me. You also dont know my situation. My car was damaged in transport, and bmw isnt telling me shit. How would you feel if the company you just bought your expensive new car leaves you in the dark? Its substantial enough that it takes 3 weeks+ to fix. some people.... |
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11-19-2019, 07:44 PM | #17 | |
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11-20-2019, 12:16 AM | #18 |
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Most of the time we buy a car off the lot when it's already here. Only the dealers (or someone who custom ordered) know all the process and hiccups that happen getting a car from a foreign country to you
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