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Just adding my findings thus far: Had an appointment today, and as luck would have it the remote was behaving flawlessly. They have opened up a case for me as well, and they will be ordering a new remote. Once it arrives they will pair it with the system. In the meantime I'm to continue testing with the existing remote and take note of any failures.
By some miracle however, the system has been behaving flawlessly all day today. Not a single disconnect. This made me start brainstorming what could have possibly changed. The only thing that is different today from other days is that my apple watch is dead. I will see if I charge the watch and turn it on, if the behaviour will come back. The only other thing I've done is unplug the unit for the past week (only plugged it back in today before the service appointment) so not sure if rebooting the unit did anything.
Will keep updating with my findings.
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