Quote:
Originally Posted by akkando
My bmw service department claimed they had to have a tech hear it on my vehicle for them to order the part and fix it even though I have 2 videos of it happening on my car. Said was BMW policy to save money. I'll keep annoying them about it I guess.......... seems ridiculous to me.
Not sure if most dealers/service will just fix it if you ask or if they have to hear it themselves. I have a feeling if I keep complaining a tech will "hear it" and they will fix it.
I'm so mad right now thinking about this actually......... Why do I feel like this is going to take hours and days of pestering them when they could just cut straight to them fixing a problem that sounds like the car is dragging its exhaust on the ground? They say they want to save money so their policy is the tech has to hear it happen, but what about the money they lose when future potential customers hear the sound and BMW being stubborn about fixing a problem? It's just nonsense!
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Just keep asking! There is a moment they will listen
MR