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My experience matches what others have said and seems mostly related to the size and volume of the dealership. In Toronto, I regularly got a loaner (or free shuttle service if same day or overnight), but now here on West Coast my local BMW Nanaimo dealer - who are a great but small team - getting a loaner requires scheduling 2-3 weeks in advance AND they charge $20/day. It's a bit of a kick in the guts, I mean $20/day when we just bought 2 new BMW's from them within the last year is pretty shite.
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