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Yea, for me, it definitely wasn't about mistaking an email for spam. I was diligently looking out for and opening any email from BMW or about BMW (even the constant survey emails) looking for the gift certificate email for months. Never did come.
But, 2nd time was the charm. The BMW Performance Center rep got me taken care of. She called back and set up the dates once the certificate was confirmed so I'm all good now.
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