Quote:
Originally Posted by CosmosMpower
Or instead of doing all that just be honest and tell them what happened and see if they will work with you. If you're a loyal customer and have purchased other new M cars before they probably will. If you have data logs of how the car was driven to show that it wasn't over heated or money shifted that would help as well.
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The problem is that you can have the best relationship with a dealer, but when something catastrophic happens and results in a warrenty claim, the approval of such claim goes to a hierarchy within BMW, the dealer has little or no input as to the outcome of the decision. It seems like you can't be a field rep for BMW, unless you are a totally committed company man (or woman), and abide by a set of strict guidelines dictated by BMW. There are occasions where a dealer may step up to the plate for a good customer, even when denied by a field rep, but I suspect there is a cutoff point where goodwill isn't worth the cost of repair, and this case may be one of them.