Quote:
Originally Posted by rjtoudouze
I just wanted to let you guys know I just had a shockingly terrible experience with Turner's chat rep. I contacted them to let them know my tax rate was calculating incorrectly and gave them my 9 digit zip code. I live outside the city limits and my 5 digit zip has multiple tax rates in it. Rep dropped a screenshot of the 5 digit zip and said my tax rate is double what it is and then disconnected. I could not believe that.
While the person may not represent everyone at Turner, it is the person they are paying to represent them to their customers. I will be saving my $1000 and going with a different intake in the future.
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Call their customer service. Chat representative sometimes is not as helpful as grabbing your phone and walking through with one of their sales reps.