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That is strange. After some confusion with the original Sixt contact, BMW NA provided the contact info for the new company and they responded within hours, and my pickup on 5/18 from the Munich airport went without any issues. They came with a brand new 5 series and met us at the customs exit.
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2020 BMW M2 Competition (ED - May 20th )
2017 Ferrari 488 GTB
2016 Porsche Cayman S
2015 Mercedes E63 S AMG
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