Quote:
Originally Posted by Red Bread
Who are these people going to the dealership? I tend to try to even get my paperwork done electronically and just drop in to pick up the keys and then that's the last I see of the dealer. It could be a kiosk in a mall for all I care.
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You're definitely in the minority (for now at least). There are still a ton of shoppers who want a brick and mortar dealership that they can speak with the sales people, sit in the vehicles, test drive, etc. Same with service. Don't you want to bring your car in to a physical location for service? I certainly do. I like explaining issues, speaking with the service staff to understand what's being done, etc.