Quote:
Originally Posted by spavlas77
The client has value in multiple ways: Firstly, keeping a healthy market for used cars is really important because it keeps the resale value high and people are more likely to buy your cars new because they will not lose that much money on them. Secondly, who is to say he will not buy a new one (or heck even a used one) directly from the BMW dealer? Especially a one who saved him a lot of money. And thirdly, I bet the guy has a few friends who buy the cars new. And if he badmouths BMW they might not even consider it (especially since there is a lot of competition nowadays).
So fuck yeah. Such a client has a looot of value.
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Maybe, but we're not talking about covering a leaky water pump outside of warranty. We're talking about covering a $30k engine that has been over revved. Big difference there. And also, what precedent does it set? How many other engines will you as a manufacturer have to replace because people abuse them? Where does it end?