Quote:
Originally Posted by Golden Arrow
I think these awards are given based on sales numbers, not customer service.
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Agreed. #2 sells lots of cars, and USED to have a great service department - most of which has since moved to a suburban dealership. They managed to forget they had my car for several weeks a couple years ago (my last visit); the SA had moved on but they were still sending calls to his non-monitored voice mail. It took a letter to the GM to get a response.
