Quote:
Originally Posted by nzafi
How are you defining a good in-service dealer? I am in northern NJ. I tend to go to Morristown BMW, and if they are not available, then I go to Springfield. I have never really had any major issues and decent experiences with them. Morristown got ticked at me last time though because I needed to change the brakes on my X5 lease so I did it at a local guy instead of the dealer. Not paying dealer prices for rear brakes with ~10 months left on the lease.
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Good service to me is:
1. No joy rides
2. Quality of work
3. Prompt and professional
4. No jumping through hoops if loaner is rqd