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I don't understand what you want the dealer to do? When there is little space things will get caught. Ask anyone with big brakes and low wheel clearance. It's not BMW specific. If you didn't want this issue, should have gotten the blue brakes (since your in the UK).
To me, it's like saying that it's BMW's fault all season tires suck in the snow. No, any car's all season tires will suck in the snow. If you want tires that can handle the snow better, get snow tires. If you don't want things to get stuck, get the smaller brake option, or get bigger wheels.
I get your frustration, but it's one of those things people with big brakes and low clearance have to deal with brand irrespective.
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Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege
Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE
Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene)
Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017)
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