Quote:
Originally Posted by Dinan_Engineering
Just for clarity up front, assuming no anomalies (like this particular case described in more depth below), there would be no need to send the DME in again after it has already been unlocked UNLESS it was since updated back to factory programming and the bootloader updated.
For your specific case--- Talked to tech support and inquired about anything with Turner and it turns out your flash was just bad timing with the previously referenced errant update that messed up the updater services for those few days. You happened to be at the outset of the issue when we were unaware exactly how long the fix may take so rather then wait and hope for a timely resolution what was opted for was Turner sending it in so we could do it manually. At the time, not knowing resolution timetables, it was the most expedient solution. This was an issue with our server which caused this though so there should be no expense on your end with Dinan covering the labor to pull out / reinstall the DME. This was confirmed with tech support so Turner should be sending us a bill for that labor and not passing on that expense to you.
All that said, the update that caused the issue has been rectified so no one else should have the problem.
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Well that's good to know. Turner did not convey to me that this was a temporary issue, rather a permanent one. So thank you for the update.