Quote:
Originally Posted by Luongo
It is the total lack of clear communication from the BMW mothership that frustrated me the most. Had they come out and said “knee airbag recall for already sold vehicles at the dealerships will be resolved by such and such date”, I would have waited more patiently.
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It's a fair request as a customer but BMW is no way in the business to overpromise and under deliver. If this had to do directly with manufacturing and production, I am sure BMW would be able to provide some information but when you're relying on a 3rd party manufacturer for parts, you just can't give promises you have no way controlling and fulfilling. If BMW said cars will be fitted with the updated parts by May 27th and nothing happened, how much more pissed would you be given the situation?
Everyone who is waiting has every right to be frustrated but from what I've read and hearing, BMW is managing expectations as well as they can - that is parts are coming when they're available sometime at the end of May. Anything more is fake promises and fluff to keep the customer happy today and to worry about the fallout later.