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The new pickup company sucks, I scheduled my pickup and they never even showed and their German phone # was disconnected. I had to take a cab to the Welt and it was a mess figuring out how to get it re-reimbursed. I would call BMW NA and ask them for guidance. You may have to take a cab and get reimbursed as well. At least that way you won't be standing around for an hour trying to figure out who is picking you up.
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