Regardless of what country you're in or the type of car deal you've received, these issues need to be brought to the attention of upper management. Unfortunately, being a patient customer does nothing to light a fire in someone who is incompetent or lackadaisical.
Hopefully, a new contact person will be assigned to see things through. Be tactful, but firm, in your requests. Once things are going the right way, I would again make the request to not wash the car or drill the front license plate at the time of delivery.
As for the bank, provide a trail that you've been working with the dealership to resolve and expedite the process. Worst case scenario, you can refinance with another financial institution and still get a decent interest rate.
Good luck!
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