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That picture looked like whomever removed the front plate removed it wrong from pulling on the license plate. From pulling this caused some of the paint and attach to the adhesive. Were you present during the removal of the license plate? If not then I would not be so fast to blame BMW...
I've done two European Deliveries and never had an issue. I used dental floss to remove the front plate and then GooGone to remove the strong adhesive.
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2019 M2 Competition- October 2, 2018 ED
2011 BMW M3 Sedan Alpine White
Picked up via ED 9/27/2011 & Redelivered 11/23/2011 **SOLD**
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