Quote:
Originally Posted by Kankles
I think many vendors don't have the technical expertise to provide specific feedback on their full range of products (some do).
I don't fault him for reaching out to GC for advice on how to solve the issue since they'll have the most likely no sh*t answer.
Doesn't seem like he's at the point where he wants a refund for defective product, where obviously first stop would be the vendor.
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You are exactly right.
Lots of vendors are just parts pushers with no direct knowledge of the products they are selling. We get numerous phone calls daily for tech support on products we didn't sell.