Quote:
Originally Posted by Andycc
It looks like I'm in the same situation now..  The app worked fine from the day I picked up the car, but now I changed the phone and cannot login anymore. Tried to reset the password through the app, mybmw.ca with no results  Waiting for a call back from BMW customer service now.
Any tips on how your thing got resolved? |
Basically you will not be able to reset the password yourself...if you're in the Canadian system its impossible for you to do so.
You'll have to get the "BMW Genius" at your dealership to do it on your behalf...he has to call or email the BMW Canada backoffice IT guy to do it, and then send you a new PW. This was ultimately what I had to do to get my credentials, after weeks of run around.
I pointed out to them that this is not a secure system, that they should allow customers to set/reset their own. They agreed, and mentioned that they are in the midst of consolidating systems with the US, and self service should be enabled in the future.