now that's disappointing to hear, i really like the rs-style fenders they have. but.
at least they refunded you for the parts AND your time, though it sounds like it was like pulling teeth to get anything out of them.
what exactly did you order? did you order the raw carbon piece or was it supposed to be painted/prepped? for the price, you would think the quality would match.
stories like this are what keep me from buying super expensive carbon fiber parts, and when you can get some with "character" that at least has an honest price, why spend triple the money when the extra quality is all in the marketing.
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