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The gauge cluster is a pretty bad BMW fail so I probably wouldn't blame them on that one, but everything else should be addressed. If I were to ever get my car washed I would probably stick a piece of paper covering the cluster with bold words that say "DO NOT TOUCH". I got my car just a month ago and so far I've had issues with 4 shops already who were all highly regarded and considered "premium" places. I've come to the conclusion that most places just don't care enough about our cars. I think that's okay as a business practice if you are just a standard shop, but the ones that are charging premium prices have no excuse. Good luck on your resolution.
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